Motion Detector 2844-222 Lost Temp, Battery Level

[gunslinger020@yahoo.com]

I've lost all the data except the status for my motion detectors.  I have 6 of them and they are all acting the same.  I monitor the battery levels and at 8:30am they report back if the battery level <= to 15%.  At 8:30am this morning I got a message from all of them.  This program has been running for 6 months.

My ISY 994i/IR Pro is firmware is v5.0.16C

Z-wave version 4.55.00

It only affected my Motion Detector II 2844-222

Thanks for any help.

[MrBill]

I wonder if your ISY resarted for some reason?  did you have a power failure?  can you look in Tools > Error log and see if you see a recent entry "Start" with a "-5" error code, that entry appears whenever your ISY restarts or reboots.

[gunslinger020@yahoo.com]

Yes, there are is a -5011 and a 5012.  We had some bad storms.

What do I need to do to get it back, reboot?

Thanks

[MrBill]

37 minutes ago, gunslinger020@yahoo.com said:

What do I need to do to get it back, reboot?

No the opposite.  Leave it be, if it rebooted the values for battery devices will remain blank until the device checks in again.  The ISY can't query battery devices, so when status is lost it takes time to recover.

(Edit to add:  the information should repopulate within 24 hours)

Some people have luck running a query as a response to a transmission from the device.  YMMV and it likely depends on which device, which version and which device firmware.  Nonetheless it would take a specific program running when a motion alert is received. 

37 minutes ago, gunslinger020@yahoo.com said:

Yes, there are is a -5011 and a 5012.  We had some bad storms.

Note that I specifically asked about an error line that looks like this:

Thu 2021/04/01 09:41:51 AM	System	-5	Start

That entry specifically means the ISY booted, or restarted.   Restarts of course happen when power was lost and restored, or when you manually press the reboot button in the admin console or portal.  There are also certain conditions where the errors or race conditions cause the ISY to say "holy crap I don't know what to do" and it automatically reboots (I can't tell you specifically, but I've had it happen).

If you have many lines of errors everyday, you might want to clear the error log, reboot the ISY and then wait about two days, then send your error log into UDI so that they can make suggestions for what might need help.  My ISY is fairly loaded and healthy I get half dozen "error" lines a day typically, if yours is getting 100's or 1000's lines of errors per day its definitely something that should be addressed.

[frank]

I have the same problem which O posted a couple weeks ago. The ONLY data I get is motion detection. Temp, luminance and battery level all froze up and don’t send data any longer. I tried a new battery with zero results


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