Changed phone. Wife can't access Programs on Google Assistant

TriLife · December 5, 2021

Greetings,

Its been a while since I had problems with the Policy/ISY set up.

Both me wife and I recently upgraded from older version Pixels to 5a's, Android 12.

My integration came after hers (Google Home is registered under me and she's "family" by invite), as before.

It used to be that if she or I said Hey Google, good morning", the system would respond "Hi Sweetie" and then play my selection of news, starting with BBC.l (which I chose) Now, when I say it it still does that, but when my wife says it, it says "Hi Heather" and plays Fox News( which she didn't chose)!!!!

What makes matters worse, when I say "hey Google, open sesame" on any of the several Google minis and screens and my phone, the wine cellar opens.

When my wife tries the same on her phone or any Google Device, it says " can't reach universal devices right now"...

This is a major problem, since she is accusing me of restricting her access to the booze!!!!!!

She can control all the lights, but can't execute any programs/routines.

I dis-invited and re-invited her to the household, and tried to set up the routines on her phone. No dice.

The wine cellar is newly one of those open/close items, but the fact that Google Home chooses "Hi Heather" and Fox News instead of my "Hi Sweetie" and BBC, is an indication that it is not the open/close functionality that's causing the problem.

All the lights on Policy/ISY show up on her phone's Home Assistant and when I try to add a routine like open sesame on her phone the various programs show up as well. But they don't execute (although on the phone it says "done").

Any ideas?

Thanks.