TriLife Posted January 17, 2022 Posted January 17, 2022 This is a repeat question, the first time i only got snide remarks! I have an ISY994 and Polisy Pro controlling 100+ SonOff switches by voice. I have scenes, programs and switches. My wife's is a member of the Google household. All was working well until November, when upgraded my Pixel 3a to a 5a. All of a sudden, when my wife asks for a program to be executed, like "hey Google, open sesame" (a program in ISY) the Home Display answers "Sorry, I can't reach universal devices right now"... She can turn on/off lights just fine. When I say the same thing, it works ok. This behavior repeats itself on all Minis and her own phone. I rebooted ISY, Polisy, I added/removed UD to WorksWithGoogle, added/removed the same routine on her phone, retrained Assistant with her voice... Nothing seems to work. All devices in the home have voice recognition enabled. And it was working before. Occasionally, even Strangers can say "open sesame" and the wine cellar opens... Any ideas where to look? cheers
asbril Posted January 17, 2022 Posted January 17, 2022 I don't think this is a ISY issue. Though you may already tried this, I would first suggest to reset your wife's "Hey Google" in the Google Home App. 1
TriLife Posted January 17, 2022 Author Posted January 17, 2022 13 hours ago, asbril said: I don't think this is a ISY issue. Though you may already tried this, I would first suggest to reset your wife's "Hey Google" in the Google Home App. Hi Asbril; So, I have deleted the Home App from her phone and reinstalled it. With that, UD disappears from list of the "works with google" items. Although her phone, or her voice should defer to what Google Home has on my account. Bottom line though, once reinstalled and signed on, her Home app immediately sees our household, but continues to say " can't reach Universal Devices". Neither from her phone, not with my voice or hers. Not on the Google Display or other Minis. There is something else fouled up! Im thinking of disassociating my Google account from UD. How do I do this? From within the ISY Portal or from within Google Home? or Both? I know how to disociate it from within Google Home, but not from within UD. Thanks
asbril Posted January 17, 2022 Posted January 17, 2022 2 minutes ago, TriLife said: Hi Asbril; So, I have deleted the Home App from her phone and reinstalled it. With that, UD disappears from list of the "works with google" items. Although her phone, or her voice should defer to what Google Home has on my account. Bottom line though, once reinstalled and signed on, her Home app immediately sees our household, but continues to say " can't reach Universal Devices". Neither from her phone, not with my voice or hers. Not on the Google Display or other Minis. There is something else fouled up! Im thinking of disassociating my Google account from UD. How do I do this? From within the ISY Portal or from within Google Home? or Both? I know how to disociate it from within Google Home, but not from within UD. Thanks I don't see a reason why you would dissociate UD from Google and if it does not show on your wife's phone, then do the following : In the Google Home App there is a + sign on the top left Click on + Set up device Works with Google Universal devices and then follow the steps with your credentials If I remember well, your issue is that GH does not recognize your wife's voice instructions. As long as UD is linked to your wife's GH, then it is probably not a UD issue but GH not recognizing your wife's voice. I don't right now remember how to re-record one's voice on GH, but you should be able to find that on the internet. Let us know how it goes 2
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