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Posted

I have ISY994i and PLM Serial Connector. It was all working good till last couple of days. Recently I started noticing that all my Insteon devices doesn't respond immediately. Using ISY Javaws utility when I turn it on / off it doesn't respond immediately. It all stared recently. I tried factory resent both ISY and PLM. 

 

I am unable to identify the issue. Any help will be appreciated:) 

Posted

You may want to open the Event Viewer in Level 3.

Then look at the messages sent and received. When you try and turn a device on and off.

You may have a signal problem. Like a new electronic device or existing device making noise or starting to absorb communication message.

  • Like 1
Posted

If you don't know where the event viewer that @Brian H mentioned is located, Admin Console > Tools > Diagnostics > Event Viewer.  Be sure to change the dropdown to Level 3 after the event viewer window opens.

  • Thanks 1
Posted

Okay @MrBill and @Brian H for guidance. I did follow the steps. But unable to understand what's the issue.

 

Add it logs here.

Please check First 5 commands dint turn off the Switch. And Fifth one work. How can I identify which device is creating issue here.

Sat. 03/12/2022 07:16:05 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 14 00
Sat. 03/12/2022 07:16:10 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 14 00
Sat. 03/12/2022 07:16:14 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 14 00
Sat. 03/12/2022 07:16:16 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 14 00
Sat. 03/12/2022 07:16:19 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 13 00
Sat. 03/12/2022 07:16:22 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 14 00
Sat. 03/12/2022 07:16:22 p.m. : [INST-ACK    ] 02 62 3C.D7.0F 14 00 00 02 62 3C D7 F3 0F 14 00 06 02 3C 15 15 15 02        (00)
Sat. 03/12/2022 07:16:23 p.m. : [INST-SRX    ] 02 50 3C.D7.F3 33.5F.C8 2F 13 00    LTOFFRR(00)
Sat. 03/12/2022 07:16:23 p.m. : [Std-Direct Ack] 3C.D7.F3-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Sat. 03/12/2022 07:16:23 p.m. : [D2D EVENT   ] Event [3C D7 F3 1] [ST] [0] uom=100 prec=0
Sat. 03/12/2022 07:16:23 p.m. : [  3C D7 F3 1]       ST   0 (uom=100 prec=0)
Sat. 03/12/2022 07:16:23 p.m. : [INST-ACK    ] 02 62 3C.D7.F3 0F 14 00 06          LTOFF-F(00)
Sat. 03/12/2022 07:16:23 p.m. : [INST-SRX    ] 02 50 3C.D7.F3 33.5F.C8 2F 14 00    LTOFF-F(00)
Sat. 03/12/2022 07:16:23 p.m. : [Std-Direct Ack] 3C.D7.F3-->ISY/PLM Group=0, Max Hops=3, Hops Left=3

 

Posted

Some more logs. If that will help.

 

Sat. 03/12/2022 07:20:23 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 12 00
Sat. 03/12/2022 07:20:23 p.m. : [INST-ACK    ] 02 62 3C.D7.F3 0F 12 00 06          LTON-F (00)
Sat. 03/12/2022 07:20:23 p.m. : [INST-SRX    ] 02 50 3C.D7.F3 33.5F.C8 2F 12 00    LTON-F (00)
Sat. 03/12/2022 07:20:23 p.m. : [Std-Direct Ack] 3C.D7.F3-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Sat. 03/12/2022 07:20:23 p.m. : [D2D EVENT   ] Event [3C D7 F3 1] [ST] [255] uom=100 prec=0
Sat. 03/12/2022 07:20:23 p.m. : [  3C D7 F3 1]       ST 255 (uom=100 prec=0)
Sat. 03/12/2022 07:20:32 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 13 00
Sat. 03/12/2022 07:20:32 p.m. : [INST-ACK    ] 02 62 3C.D7.F3 0F 13 00 06          LTOFFRR(00)
Sat. 03/12/2022 07:20:33 p.m. : [INST-SRX    ] 02 50 3C.D7.F3 33.5F.C8 2F 13 00    LTOFFRR(00)
Sat. 03/12/2022 07:20:33 p.m. : [Std-Direct Ack] 3C.D7.F3-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Sat. 03/12/2022 07:20:33 p.m. : [D2D EVENT   ] Event [3C D7 F3 1] [ST] [0] uom=100 prec=0
Sat. 03/12/2022 07:20:33 p.m. : [  3C D7 F3 1]       ST   0 (uom=100 prec=0)
Sat. 03/12/2022 07:20:51 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 12 00
Sat. 03/12/2022 07:20:51 p.m. : [INST-ACK    ] 02 62 3C.D7.F3 0F 12 00 06          LTON-F (00)
Sat. 03/12/2022 07:20:51 p.m. : [INST-SRX    ] 02 50 3C.D7.F3 33.5F.C8 2F 12 00    LTON-F (00)
Sat. 03/12/2022 07:20:51 p.m. : [Std-Direct Ack] 3C.D7.F3-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Sat. 03/12/2022 07:20:51 p.m. : [D2D EVENT   ] Event [3C D7 F3 1] [ST] [255] uom=100 prec=0
Sat. 03/12/2022 07:20:51 p.m. : [  3C D7 F3 1]       ST 255 (uom=100 prec=0)
Sat. 03/12/2022 07:20:54 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 13 00
Sat. 03/12/2022 07:20:54 p.m. : [INST-ACK    ] 02 62 3C.D7.F3 0F 13 00 06          LTOFFRR(00)
Sat. 03/12/2022 07:20:54 p.m. : [INST-SRX    ] 02 50 3C.D7.F3 33.5F.C8 2F 13 00    LTOFFRR(00)
Sat. 03/12/2022 07:20:54 p.m. : [Std-Direct Ack] 3C.D7.F3-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Sat. 03/12/2022 07:20:54 p.m. : [D2D EVENT   ] Event [3C D7 F3 1] [ST] [0] uom=100 prec=0
Sat. 03/12/2022 07:20:54 p.m. : [  3C D7 F3 1]       ST   0 (uom=100 prec=0)
Sat. 03/12/2022 07:20:56 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 11 FF
Sat. 03/12/2022 07:20:56 p.m. : [INST-ACK    ] 02 62 3C.D7.FF 0F 11 00 06          LTONRR (00)
Sat. 03/12/2022 07:20:58 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 11 FF
Sat. 03/12/2022 07:20:58 p.m. : [INST-ACK    ] 02 62 3C.D7.F3 0F 11 FF 06          LTONRR (FF)
Sat. 03/12/2022 07:20:59 p.m. : [INST-SRX    ] 02 50 3C.D7.F3 33.5F.C8 2F 11 FF    LTONRR (FF)
Sat. 03/12/2022 07:20:59 p.m. : [Std-Direct Ack] 3C.D7.F3-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Sat. 03/12/2022 07:20:59 p.m. : [D2D EVENT   ] Event [3C D7 F3 1] [ST] [255] uom=100 prec=0
Sat. 03/12/2022 07:20:59 p.m. : [  3C D7 F3 1]       ST 255 (uom=100 prec=0)
Sat. 03/12/2022 07:21:00 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 11 FF
Sat. 03/12/2022 07:21:04 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 13 00
Sat. 03/12/2022 07:21:04 p.m. : [UNKNOWN     ] 02 3C 
Sat. 03/12/2022 07:21:06 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 13 00
Sat. 03/12/2022 07:21:06 p.m. : [INST-ACK    ] 02 62 3C.0F.13 00 11 FF 06          LTONRR (FF)
Sat. 03/12/2022 07:21:12 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 13 00
Sat. 03/12/2022 07:21:12 p.m. : [INST-ACK    ] 02 62 3C.0F.13 00 11 FF 06          LTONRR (FF)
Sat. 03/12/2022 07:21:13 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 13 00
Sat. 03/12/2022 07:21:14 p.m. : [INST-ACK    ] 02 62 3C.D7.F3 0F 13 00 06          LTOFFRR(00)
Sat. 03/12/2022 07:21:15 p.m. : [INST-TX-I1  ] 02 62 3C D7 F3 0F 14 00
Sat. 03/12/2022 07:21:15 p.m. : [INST-SRX    ] 02 50 3C.D7.F3 33.5F.C8 2F 13 00    LTOFFRR(00)
Sat. 03/12/2022 07:21:15 p.m. : [Std-Direct Ack] 3C.D7.F3-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Sat. 03/12/2022 07:21:15 p.m. : [D2D EVENT   ] Event [3C D7 F3 1] [ST] [0] uom=100 prec=0
Sat. 03/12/2022 07:21:15 p.m. : [  3C D7 F3 1]       ST   0 (uom=100 prec=0)

 

Posted
Sat. 03/12/2022 07:22:59 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 12 00
Sat. 03/12/2022 07:22:59 p.m. : [INST-ACK    ] 02 62 42.D7.57 0F 00 00 06                 (00)
Sat. 03/12/2022 07:22:59 p.m. : [INST-SRX    ] 02 50 42.D7.57 33.5F.C8 2B 00 00           (00)
Sat. 03/12/2022 07:22:59 p.m. : [Std-Direct Ack] 42.D7.57-->ISY/PLM Group=0, Max Hops=3, Hops Left=2
Sat. 03/12/2022 07:23:22 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 12 00
Sat. 03/12/2022 07:23:22 p.m. : [INST-ACK    ] 02 62 42.D7.57 0F 12 00 06          LTON-F (00)
Sat. 03/12/2022 07:23:22 p.m. : [INST-SRX    ] 02 50 42.D7.57 33.5F.C8 2B 12 00    LTON-F (00)
Sat. 03/12/2022 07:23:23 p.m. : [Std-Direct Ack] 42.D7.57-->ISY/PLM Group=0, Max Hops=3, Hops Left=2
Sat. 03/12/2022 07:23:23 p.m. : [D2D EVENT   ] Event [42 D7 57 1] [ST] [255] uom=100 prec=0
Sat. 03/12/2022 07:23:23 p.m. : [  42 D7 57 1]       ST 255 (uom=100 prec=0)
Sat. 03/12/2022 07:23:36 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 14 00
Sat. 03/12/2022 07:23:36 p.m. : [INST-ACK    ] 02 62 42.D7.57 0F 14 00 06          LTOFF-F(00)
Sat. 03/12/2022 07:23:37 p.m. : [INST-SRX    ] 02 50 42.D7.57 33.5F.C8 2B 14 00    LTOFF-F(00)
Sat. 03/12/2022 07:23:37 p.m. : [Std-Direct Ack] 42.D7.57-->ISY/PLM Group=0, Max Hops=3, Hops Left=2
Sat. 03/12/2022 07:23:37 p.m. : [D2D EVENT   ] Event [42 D7 57 1] [ST] [0] uom=100 prec=0
Sat. 03/12/2022 07:23:37 p.m. : [  42 D7 57 1]       ST   0 (uom=100 prec=0)
Sat. 03/12/2022 07:23:38 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 11 FF
Sat. 03/12/2022 07:23:40 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 11 FF
Sat. 03/12/2022 07:23:42 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 11 FF
Sat. 03/12/2022 07:23:43 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 11 FF
Sat. 03/12/2022 07:23:45 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 11 FF
Sat. 03/12/2022 07:23:46 p.m. : [INST-ACK    ] 02 62 42.D7.57 FF 11 00 02 62 42 D7 57 0F 11 FF 06 02 62 42 D7 57 0F LTONRR (00)
Sat. 03/12/2022 07:23:46 p.m. : [INST-SRX    ] 02 50 42.D7.57 33.5F.C8 2B 11 FF    LTONRR (FF)
Sat. 03/12/2022 07:23:46 p.m. : [Std-Direct Ack] 42.D7.57-->ISY/PLM Group=0, Max Hops=3, Hops Left=2
Sat. 03/12/2022 07:23:46 p.m. : [D2D EVENT   ] Event [42 D7 57 1] [ST] [255] uom=100 prec=0
Sat. 03/12/2022 07:23:46 p.m. : [  42 D7 57 1]       ST 255 (uom=100 prec=0)
Sat. 03/12/2022 07:23:46 p.m. : [INST-ACK    ] 02 62 42.D7.57 0F 11 FF 06          LTONRR (FF)
Sat. 03/12/2022 07:23:46 p.m. : [INST-SRX    ] 02 50 42.D7.57 33.5F.C8 2B 11 FF    LTONRR (FF)
Sat. 03/12/2022 07:23:46 p.m. : [Std-Direct Ack] 42.D7.57-->ISY/PLM Group=0, Max Hops=3, Hops Left=2
Sat. 03/12/2022 07:23:46 p.m. : [INST-DUP    ] Previous message ignored.
Sat. 03/12/2022 07:23:47 p.m. : [INST-ACK    ] 02 62 42.D7.57 0F 11 FF 06          LTONRR (FF)
Sat. 03/12/2022 07:23:47 p.m. : [INST-ACK    ] 02 62 42.D7.57 0F 11 FF 06          LTONRR (FF):  Duplicate or ACK for a different device 
Sat. 03/12/2022 07:23:47 p.m. : [INST-SRX    ] 02 50 42.D7.57 33.5F.C8 2B 11 FF    LTONRR (FF)
Sat. 03/12/2022 07:23:47 p.m. : [Std-Direct Ack] 42.D7.57-->ISY/PLM Group=0, Max Hops=3, Hops Left=2
Sat. 03/12/2022 07:23:47 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 11 FF
Sat. 03/12/2022 07:23:52 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 13 00
Sat. 03/12/2022 07:23:54 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 13 00
Sat. 03/12/2022 07:23:55 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 13 00
Sat. 03/12/2022 07:23:56 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 13 00
Sat. 03/12/2022 07:23:56 p.m. : [INST-ACK    ] 02 62 42.D7.57 FF 11 FF 15 02 62 42 D7 57 13 00 FF 06 02 62 42 D7 57 LTONRR (FF)
Sat. 03/12/2022 07:23:56 p.m. : [INST-ACK    ] 02 62 42.D7.57 0F 13 00 06          LTOFFRR(00)
Sat. 03/12/2022 07:23:56 p.m. : [INST-ACK    ] 02 62 42.D7.57 0F 13 00 06          LTOFFRR(00):  Duplicate or ACK for a different device 
Sat. 03/12/2022 07:23:57 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 13 00
Sat. 03/12/2022 07:23:57 p.m. : [INST-SRX    ] 02 50 42.D7.57 33.5F.C8 2B 13 00    LTOFFRR(00)
Sat. 03/12/2022 07:23:57 p.m. : [Std-Direct Ack] 42.D7.57-->ISY/PLM Group=0, Max Hops=3, Hops Left=2
Sat. 03/12/2022 07:23:57 p.m. : [D2D EVENT   ] Event [42 D7 57 1] [ST] [0] uom=100 prec=0
Sat. 03/12/2022 07:23:57 p.m. : [  42 D7 57 1]       ST   0 (uom=100 prec=0)
Sat. 03/12/2022 07:23:57 p.m. : [INST-ACK    ] 02 62 42.D7.57 0F 13 00 06          LTOFFRR(00)
Sat. 03/12/2022 07:23:57 p.m. : [INST-SRX    ] 02 50 42.D7.57 33.5F.C8 2B 13 00    LTOFFRR(00)
Sat. 03/12/2022 07:23:57 p.m. : [Std-Direct Ack] 42.D7.57-->ISY/PLM Group=0, Max Hops=3, Hops Left=2
Sat. 03/12/2022 07:23:57 p.m. : [INST-DUP    ] Previous message ignored.
Sat. 03/12/2022 07:23:58 p.m. : [INST-SRX    ] 02 50 42.D7.57 33.5F.C8 2B 13 00    LTOFFRR(00)
Sat. 03/12/2022 07:23:58 p.m. : [Std-Direct Ack] 42.D7.57-->ISY/PLM Group=0, Max Hops=3, Hops Left=2
Sat. 03/12/2022 07:24:01 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 13 00
Sat. 03/12/2022 07:24:01 p.m. : [UNKNOWN     ] 02 42 
Sat. 03/12/2022 07:24:03 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 13 00
Sat. 03/12/2022 07:24:03 p.m. : [INST-ACK    ] 02 62 57.0F.13 00 13 00 06          LTOFFRR(00)
Sat. 03/12/2022 07:24:05 p.m. : [INST-TX-I1  ] 02 62 42 D7 57 0F 13 00
Sat. 03/12/2022 07:24:05 p.m. : [INST-ACK    ] 02 62 42.D7.57 0F 13 00 06          LTOFFRR(00)
Sat. 03/12/2022 07:24:06 p.m. : [INST-SRX    ] 02 50 42.D7.57 33.5F.C8 2B 13 00    LTOFFRR(00)
Sat. 03/12/2022 07:24:06 p.m. : [Std-Direct Ack] 42.D7.57-->ISY/PLM Group=0, Max Hops=3, Hops Left=2

 

Posted
23 hours ago, VPatel01 said:

Okay @MrBill and @Brian H for guidance. I did follow the steps. But unable to understand what's the issue.

 

Add it logs here.

 

 

The first 5 commands are all the same  as you have said, but after each command sent to the PLM it should have sent back as ACK if the command was valid or a NAK if the command was not valid or the module did not respond back. It looks like the module did not send back a message when you addressed it. The last message did get a reply back from the module and had a ACK  and then a (standard length Insteon message) SRX message from the module.

Hard to say. PLM not receiving a message or module did receive it and responded but the PLM did not see it. Since the first messages did not get an ACK or NAK. It could be the PLM but I can't say with any authority. Or maybe a power line signal issue to that module.

Posted (edited)

I looked at the Insteon Modem Developers Guide. To see if I saw anything more.

You may want to see if you can get the commands sent  with more time between the tries.

Edited by Brian H
Posted

The module in question. Is not showing a reply back from the PLM or the module on the first tries.

Could be the module itself. PLM has send and receive problems. Power line noise especially if it is one one of the power line only modules like an I/OLinc. That was why I askked if you could send the commands slower to give things time to settle out.

Got the revision and date code from the back of the PLM? Trying a new PLM would give you information on finding the problem but it could be something different like line noise or a failing module.

 

Posted

@Brian H

 

Please find Slower commands. Same outcome. First few commands doesnt work no acknowledgements.

 

Mon. 03/21/2022 11:04:29 a.m. : [INST-TX-I1  ] 02 62 42 71 47 0F 11 FF
Mon. 03/21/2022 11:05:43 a.m. : [INST-TX-I1  ] 02 62 42 71 47 0F 11 FF
Mon. 03/21/2022 11:06:07 a.m. : [INST-TX-I1  ] 02 62 42 71 47 0F 12 00
Mon. 03/21/2022 11:06:24 a.m. : [INST-TX-I1  ] 02 62 42 71 47 0F 12 00
Mon. 03/21/2022 11:06:31 a.m. : [INST-TX-I1  ] 02 62 42 71 47 0F 11 FF
Mon. 03/21/2022 11:06:36 a.m. : [INST-TX-I1  ] 02 62 42 71 47 0F 12 00
Mon. 03/21/2022 11:06:36 a.m. : [INST-ACK    ] 02 62 42.71.47 FF 11 00 00 15 15 15 15 02 62 42 71 47 0F 11 FF 06 02 LTONRR (00)
Mon. 03/21/2022 11:06:36 a.m. : [INST-SRX    ] 02 50 42.71.47 33.5F.C8 2F 12 00    LTON-F (00)
Mon. 03/21/2022 11:06:36 a.m. : [Std-Direct Ack] 42.71.47-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Mon. 03/21/2022 11:06:36 a.m. : [D2D EVENT   ] Event [42 71 47 1] [ST] [255] uom=100 prec=0
Mon. 03/21/2022 11:06:36 a.m. : [  42 71 47 1]       ST 255 (uom=100 prec=0)
Mon. 03/21/2022 11:06:41 a.m. : [INST-TX-I1  ] 02 62 42 71 47 0F 13 00
Mon. 03/21/2022 11:06:41 a.m. : [INST-ACK    ] 02 62 42.71.47 0F 13 00 06          LTOFFRR(00)
Mon. 03/21/2022 11:06:41 a.m. : [INST-SRX    ] 02 50 42.71.47 33.5F.C8 2F 13 00    LTOFFRR(00)
Mon. 03/21/2022 11:06:41 a.m. : [Std-Direct Ack] 42.71.47-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Mon. 03/21/2022 11:06:41 a.m. : [D2D EVENT   ] Event [42 71 47 1] [ST] [0] uom=100 prec=0
Mon. 03/21/2022 11:06:41 a.m. : [  42 71 47 1]       ST   0 (uom=100 prec=0)

 

Posted

If the problem module. Is plugged in. Try it in a different  part of the home. On a completely different circuit. That may show if it is a communications issue or the module is on its way out.

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