Chris McKean Posted March 15, 2022 Posted March 15, 2022 Today I am unable to fully log into my ISY using the ISY finder. I have reinstalled the finder, rebooted the ISY several times, rebooted my Polisy. When I put in my credentials to log in into the ISY via the Admin Console (LAN), I first get the lib error, then it wants me to read and accept terms and conditions of the file prod-disclaimer.pdf. From there the cursor shows an hour-glass as if it is still trying to log in. The main tab shows all of my devices, but I am unable to show my programs. I am running the latest version of the firmware (7.3.4) for both the isy and the user interface. All was working just fine until today. I have recent backups, but have not tried to recover from one of those. When I log into the ISY via the Admin Console (Cloud), I still get the lib error and request to accept t's and c's, but the ISY completes the login (no hour glass on the cursor). However, when I click on the program tab, none of my programs are listed. I am able to log into the Dashboard via the Finder and all of my devices and programs show up there. Should I try to recover from a recent backup?
MrBill Posted March 15, 2022 Posted March 15, 2022 You should open a ticket with support. support@universal-devices.com they reply fast during business hours, and only a little bit slower on weekends.
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