Now What Happened???????

[NewTech]

EVERYTIME I try to change a ramp rate and/or an on level in some of my scenes I get a "Request Failed" error message. I have done a reboot on the system, tried logging in a couple different ways, disconnected power from the ISY and I've reset my router. What's going on???

[oberkc]

comminication problems? Have you tried a scene test on your troubled scenes?

[NewTech]

comminication problems? Have you tried a scene test on your troubled scenes?

 

Yes, I have tried several scene tests on several scenes but the problem isn't just any one scene- it's all of them.

 

I can't figure out how to post screen shots into this forum so here are the error messages I'm receiving:

 

1)

[-5011] Change of state failed: SID not found[uuid] and (This is repeated in the same error window) 
   [-5011] Change of state failed: SID not found[uuid]

2)

[-110022] Couldn't open file [/CONF/113352.REC] and 
   [-110012] Couldn't open config file to read [/CONF/113352.REC]

 

3)

[-110022] Couldn't open file[/CONF/ELEC.CFG] and 
   [-110022] Couldn't open file [/CONF/ADR.CFG]

 

The other thing I'm experiencing is the ISY isn't receiving on levels from my devices so, yes, I'd say there are some communication issues.

[oberkc]

Hopefullly, someone can offer suggestions based on those specific error messages. Unfortunately, they mean nothing to me. Sorry.

 

I assume that your scene tests failed? I wish I could give come up with any new ideas, but I am sure you by now you know the routine trying to identify problems with communication and all the normal kinds of questions to ask. Not fun.

[NewTech]

Hopefullly, someone can offer suggestions based on those specific error messages. Unfortunately, they mean nothing to me. Sorry.

 

I assume that your scene tests failed? I wish I could give come up with any new ideas, but I am sure you by now you know the routine trying to identify problems with communication and all the normal kinds of questions to ask. Not fun.

 

Yes, thank you, oberkc. Funny thing is that my scene tests DID NOT fail!!

 

I am truly hoping Michel sees this post. Have a good rest of the weekend!

 

ADDED: Another thing I just noticed is that Java takes f-o-r-e-v-e-r to load and sometimes it never does load. And, I have reinstalled Java, restarted my computer and cleared the Java cache.

 

ADDITIONAL FIND: I may have discovered PART of my problem. Is it possible to have a corrupted scene? I tried to add a new scene and that seems to be when my problems started so, I removed the scene and then re-created it. This time, as far as being able to change levels/ramp rate all appears well.

 

I also think I may have had (or maybe still have, won't know for sure until I call Cincinnati Bell) a router issue because several Internet pages either failed to load or loaded very slowly. So I'm keeping an eye on everything!

[Michel Kohanim]

Hi,

 

I would not worry about the file open errors.

 

The 50xx errors are related to you not being able to load the Admin Console all the time. The issues are mostly related to firewall software and Java Cache. If you are still having issues, please do be kind enough to contact our tech support so that we can login and see what's going on.

 

If you have had router issues, it would be great if you could reboot your router and let us know if that solves the problems.

 

With kind regards,

Michel

[NewTech]

Hi,

 

 

If you have had router issues, it would be great if you could reboot your router and let us know if that solves the problems.

 

With kind regards,

Michel

 

Rebooting the router (several times!) did not correct the problem and Cincinnati Bell says there doesn't appear to be anything wrong with our router or DSL. I just tonight sent a request to UDI tech help.