captainc Posted June 1, 2022 Posted June 1, 2022 I started the topic, didn't see it anywhere else. deleted the PG2 nodes Just upgraded to PG3 and start to purchase MyQ node and get the red dialog box -"failed to get purchased node servers" I click the purchase button and get the Install Myq and click purchase, something flashes so fast can't read and just goes back to the Node server store. It won't direct me to where i have to go to pay for it. any direction would be appreciated
bpwwer Posted June 1, 2022 Posted June 1, 2022 41 minutes ago, captainc said: Just upgraded to PG3 and start to purchase MyQ node and get the red dialog box -"failed to get purchased node servers" There are a couple of non-errors that can cause that error message. If you haven't purchased any node servers yet, the list is empty and it reports that message. It may also report that message if your portal login token has expired, in that case it will refresh the token but it doesn't get the new token until after it's tried to get the list of purchased node servers. A Sync Purchases should work to get the list. 43 minutes ago, captainc said: I click the purchase button and get the Install Myq and click purchase, something flashes so fast can't read and just goes back to the Node server store. It won't direct me to where i have to go to pay for it. It tried to re-direct you to the portal but it looks like something blocked it. That would be something on your end (AV software, maybe pop-up blocker). The flash is the browser trying to open a new tab/window to go to the portal purchase URL, but then something shut it down immediately.
captainc Posted June 1, 2022 Author Posted June 1, 2022 i tried turning off norton and even used microsoft edge with no success. portal license expires in a year. i attached the log for the last try. i can see it appears to be communicating but i don't understand the details. this red message that pops up "failed to get purchased node servers" seems to be the root issue thanks pg3.pdf
bpwwer Posted June 1, 2022 Posted June 1, 2022 Have you ever successfully purchased a node server? If not, then the "failed to get purchased node servers" error is expected because you have none to get. The PG3 log file won't have any information related to this. The PG3 core program isn't involved in the purchasing process. It is just the UI portion running in the browser and the UDI Portal. The problem is when your browser is told to open a new tab/window with the portal URL, it fails. Either your browser is blocking it or you have some firewall/av software that is blocking the connection to the Portal. The browser's javascript console might provide more information.
captainc Posted June 1, 2022 Author Posted June 1, 2022 i had a few pg2 with the 994 connected to the polisy pro, all that worked great. transitioning to the polisy stand alone, the insteon transitioned perfect (unbelievable) and obviously the z waves i am adding back in fine. between chrome and norton i will have to keep trying to get it connected. its just the dialog box that flashes which would tell me what the issue is so fast its impossible. i just have to keep plugging away
bpwwer Posted June 1, 2022 Posted June 1, 2022 Once you hit the Purchase button in PG3, everything then becomes the responsibility of the browser and the Portal. When I click purchase for the MyQ node server, I see this in the javascript console: Purchase 3cac3bad-92bb-40f4-966f-3b541e85c898 on 00:0d:b9:xx:xx:xx Navigated to https://my.isy.io/index.htm The first line is PG3 logging the fact that you're trying to purchase a node server for a specific Polisy. The second line is the browser loading the Portal URL's to make the purchase. At this point, your browser would be using the portal web site to make the purchase or cancel. When done, it returns to the PG3 store page. I can only debug issues that happening in PG3, I don't have the permissions to debug anything on the Portal. You'll have to open a ticket with UDI so the Portal support folks can take a look. Browsers have become a lot more security conscience in the past couple of years and will silently block things they think are a security risk. It may be something like that that's happening here.
captainc Posted July 9, 2022 Author Posted July 9, 2022 What finally happened is Michel had to go in and reconfigure my UUID and portal accounts, I think it was that previously I had a portal with the 994 and bought the Polisy with the portal and something got juggled around then to make it work. It ate up a lot of time as I tried to get it working through support and forums and it turned out it didn't matter what I did.
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