Kentinada Posted December 17, 2022 Posted December 17, 2022 I have an on/off INSTEON switch that just started randomly turning on in the middle of the night last night. Any way to see what is triggering this device?
MrBill Posted December 17, 2022 Posted December 17, 2022 Tools > Diagnostics > Event Viewer > (set to level 3) might give a clue, but it would need to be open when it happens again. Assuming you mean an Insteon device, here's what I'd do first: Click the device in the tree. Note if there are any scene's involved with this device by looking at membership on the right: right click the device name, pick "Restore Device", do that also for any other devices you may have found belonging to a scene in Step 1 above Go to the programs tab and right click a program to get the the find tool. Search programs for the device and any scene found in step 1 to see if there's a program you forgot about. If it does it again after this, then Factory reset the switch (Pull the set button out, wait 30 seconds, push the set button all the way in AND HOLD IT all the way until until the long beeps ENDS or STOPS. (you'll likely be holding it in for 20-30 seconds, its important that once you start pushing the button back in that you push all the way down and HOLD until the beeps are done, letting it up early or not pressing completely in a single motion will mean the factory reset is not performed.) Once the switch has been factory reset you will need to RIGHT click the device in the tree again and again pick "Restore Device" to reprogram it. If it still does it again even after this, try to capture the event in the Event Viewer and post that if you need help reading it. 1
Kentinada Posted December 17, 2022 Author Posted December 17, 2022 1 hour ago, MrBill said: Tools > Diagnostics > Event Viewer > (set to level 3) might give a clue, but it would need to be open when it happens again. Assuming you mean an Insteon device, here's what I'd do first: Click the device in the tree. Note if there are any scene's involved with this device by looking at membership on the right: right click the device name, pick "Restore Device", do that also for any other devices you may have found belonging to a scene in Step 1 above Go to the programs tab and right click a program to get the the find tool. Search programs for the device and any scene found in step 1 to see if there's a program you forgot about. If it does it again after this, then Factory reset the switch (Pull the set button out, wait 30 seconds, push the set button all the way in AND HOLD IT all the way until until the long beeps ENDS or STOPS. (you'll likely be holding it in for 20-30 seconds, its important that once you start pushing the button back in that you push all the way down and HOLD until the beeps are done, letting it up early or not pressing completely in a single motion will mean the factory reset is not performed.) Once the switch has been factory reset you will need to RIGHT click the device in the tree again and again pick "Restore Device" to reprogram it. If it still does it again even after this, try to capture the event in the Event Viewer and post that if you need help reading it. @MrBill Thank you for your detailed suggestions. I turned on level 3 diagnostics and will let that go for a while. I will leave the admin console open. I restored the on/off switch in question and the other 3 in my scene. This device and scene are not in any program. We'll see what happens over the next day or so. Thanks again for the quick and detailed response!
stillwater Posted December 18, 2022 Posted December 18, 2022 Is your Query ALL (typically 3am) program enabled? (This used to be pre-installed on the ISY). This is designed to set all the insteon devices to conform to what is in the ISY, but I've seen cases where all the insteon traffic associated with this Query can cause devices to change states to those not intended -- especially if the PLM is marginal. You may be able to see in the event log what time the switch happened and see if that corresponds to when the Query All program ran (if it's enabled).
Kentinada Posted December 19, 2022 Author Posted December 19, 2022 Well since I turned on Level 3 and did the other things, no random device on events have occurred. Should I turn off Level 3 for now or is there no harm in leaving it turned on? Thanks. 1
MrBill Posted December 19, 2022 Posted December 19, 2022 (edited) @Kentinada if you keep your admin console open 24/7 then I suppose not. Personally I only open the admin console when I need it... at some point in the past I had trouble leaving it open alot--but that was many firmwares ago.. Edit to add: the selection only applies when the Event Viewer window is open. it's not logging at level 3 in the background... the window must be open. Edited December 19, 2022 by MrBill 1
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