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Bye Bye Isy....


lilyoyo1

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We are selling our home where my ISY has been running three programs for seven years with 100% reliability. I didn’t want to saddle the new owners with unfamiliar equipment, and the uncertainties surrounding HA made me decide to remove all of the Insteon and Z-Wave controls. It was a solid day of my time but I’ll sleep better knowing the new owners won’t be saddled with my choices.

Now the news that the ISYs are all EOL-ed…

What did King Solomon say about vanities? 😉

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Times change but I was surprised that free tech support ends in June, unexpected move from UDI based on their track record.  I have a 3 year old 994i and while I will move to eisy it will not be this year given the size of the installation and my available time especially when I see all the posts on the forum regarding migration of z-wave and problems.  

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Just now, jwagner010 said:

Times change but I was surprised that free tech support ends in June, unexpected move from UDI based on their track record.  I have a 3 year old 994i and while I will move to eisy it will not be this year given the size of the installation and my available time especially when I see all the posts on the forum regarding migration of z-wave and problems.  

 

Just now, jwagner010 said:

Times change but I was surprised that free tech support ends in June, unexpected move from UDI based on their track record.  I have a 3 year old 994i and while I will move to eisy it will not be this year given the size of the installation and my available time especially when I see all the posts on the forum regarding migration of z-wave and problems.  

UD's  free support way beyond warranty is absolutely fricking amazing and something many of us are addicted to, but expecting it for eternity is not fair. Most of my products (printers, kitchen appliances, TV's etc etc) get free tech support for a short period only, so it makes absolute sense for UD not to give free support for EOL products.

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UD's  free support way beyond warranty is absolutely fricking amazing and something many of us are addicted to, but expecting it for eternity is not fair. Most of my products (printers, kitchen appliances, TV's etc etc) get free tech support for a short period only, so it makes absolute sense for UD not to give free support for EOLproducts.
 

Yes amazing free support, which is why I am surprised it isn’t something a little longer like 12/31/24.  Either way I am a huge UDI fan, and will likely upgrade in late 2024 or 2025 and will not loose sleep over this on the remote possibility of an issue, and even if I did have an issue it’s likely it would be simple and receive free tech support knowing UDI.  Have been a customer for 20 years now.  

Edited by jwagner010
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Thank you for the link. I also received a message from UDI on the matter.

Sorry to see the ISY994i on its way out.

I am surprised it was supported for such a long time.

I believe they did something similar when my ISY26 and then ISY99 where no longer being made.

I hardly use all the features in the ISY994i. So an EISY is not in my future.

Worse case I go back to X10 as all my Insteon modules are old enough the have an X10 address in them and I have a XTB-IIR repeater the gets over a volt of X10 into every part of my home and it did not step on the tail end of Insteon messages as X10.

Edited by Brian H
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I received an email regarding the end of support for the ISY994i today coming later this year.

What does this mean as it relates to new Insteon product support, like the new third gen devices (formerly Nokia branded) when they are rolled out? Will this ISY994i have any support for these devices if the new Insteon Technologies company provides third party information allowing for support of these new devices in a controller?

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IoX was announced to run on any ISY device. I am not sure this will be accurate at some point as hardware becomes obsolete for the new softwares released. Just stagnate and keep using what you have already. It may not be what the future brings 100% but it worked before and will continue to work....

...unless you like the bleeding edge??

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UDI will have to clarify that.

I would not be too surprised if they are not. As it is not too clear on continued firmware the runs on the ISY994i along with Polisy and now EISY. In the future.

I know from ISY99i to ISY994i. Was stopped but that was due to storage memory size on the older ISY99i.

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18 minutes ago, matapan said:

I received an email regarding the end of support for the ISY994i today coming later this year.

What does this mean as it relates to new Insteon product support, like the new third gen devices (formerly Nokia branded) when they are rolled out? Will this ISY994i have any support for these devices if the new Insteon Technologies company provides third party information allowing for support of these new devices in a controller?

I highly doubt it, especially since they've previously stated no new features were coming to the 994 and now have officially axed it. 

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I remember starting with an ISY26 and moving to the ISY99 and then the ISY994i.

Hopefully, eISY firmware and system will stabilize enough where it matches the reliability and solidity of past devices soon.  The rock solid stability of the controller is the hallmark of the ISY994i. The eISY will be a compelling option once the churn of rolling out a new product will subside.

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13 minutes ago, matapan said:

I remember starting with an ISY26 and moving to the ISY99 and then the ISY994i.

Hopefully, eISY firmware and system will stabilize enough where it matches the reliability and solidity of past devices soon.  The rock solid stability of the controller is the hallmark of the ISY994i. The eISY will be a compelling option once the churn of rolling out a new product will subside.

Is support ending for the ISY26 also? I still have mine!

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22 hours ago, matapan said:

Hopefully, eISY firmware and system will stabilize enough where it matches the reliability and solidity of past devices soon.

Prior to the introduction of the ZMatter board, my Polisy Pro seemed to match the stability of the ISY994, though I haven't had it running nearly as long as I had my ISY994.  There were certainly bumps in the road getting to that point, but UDI got there.  Even Z-Wave on the Zooz dongle ran reliably on that platform.

I'll wager that the eisy/ZMatter will stabilize.  FreeBSD is a solid host OS, and the eisy hardware looks to be solid as well.  There are clearly some issues to be resolved on the OS side, but those can almost always be worked out.  With all the interest in Matter, I'd be surprised if the firmware for that causes issues that won't be resolved.  Z-Wave seems problematic, but I understand that there's not a lot of close coherence to the Z-Wave standards in the marketplace of available devices.  Can't blame UDI for that.  I suspect they're not doing anything that will get in the way of Z-Wave certification for ZMatter platform.

In any event, my impression, based only on my previous experience with UDI, is that they certainly have the chops to make this work, and I hope the marketplace rewards them appropriately.

I'm giving them some time...

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There was one thing in the announcement I did not fully understand, could someone please clarify: 

Quote

Starting 06/01/2023: 

You can no longer add modules to your existing 994s. 

Does this apply only to the new (upcoming) Insteon products having new model numbers?  Or will it also apply to existing model numbers? 

I have a handful of devices sitting in a box with plans to use someday. 

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56 minutes ago, mjg said:

There was one thing in the announcement I did not fully understand, could someone please clarify: 

Does this apply only to the new (upcoming) Insteon products having new model numbers?  Or will it also apply to existing model numbers? 

I have a handful of devices sitting in a box with plans to use someday. 

Modules are not devices.  They are extended features like Z-wave, IR (I think), X10, etc.

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12 hours ago, mjg said:

There was one thing in the announcement I did not fully understand, could someone please clarify: 

Does this apply only to the new (upcoming) Insteon products having new model numbers?  Or will it also apply to existing model numbers? 

I have a handful of devices sitting in a box with plans to use someday. 

I used the feature to add the PRO and A10/X10 modules to my originally spare base ISY994i unit yesterday. I read is as existing add on modules.

New modules like the promised I3 (Nokia). May only be in updated firmware and it would have to run on an ISY994i. So I personally doubt it.

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  • 1 month later...

Good day folks, late to the party here.

A few q's for those in the know:

  • Will the portal continue to function for the 994i and allow the adding of new (old) ISY's?
  • 'All requests for transfer from one 994 to another 994 will require a $125 transfer fee' - At first I assumed this meant ownership (adding to account so modules can be added), but now I am not sure. Clarification?

I have 3 remote sites using the 994is, I don't intend to move those sites to new hardware. Everything works perfectly fine. I have some spare ISY's both old and new, that I think I need to have all setup ready to go, should I need them. I have added the new ones to my account and will install the required modules before June. I am asking for assistance from Michael adding the used ones.

 

Edited by mango
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40 minutes ago, mango said:

Will the portal continue to function for the 994i and allow the adding of new (old) ISY's?

Nothing changes.

 

40 minutes ago, mango said:

All requests for transfer from one 994 to another 994 will require a $125 transfer fee' - At first I assumed this meant ownership (adding to account so modules can be added), but now I am not sure. Clarification?

Modules do not transfer from 1 isy to another from a backup/restore process like standard devices, scenes, and programs. UDI has to do it. This will now cost you 125 bucks

 

40 minutes ago, mango said:

have added the new ones to my account and will install the required modules before June. I am asking for assistance from Michael adding the used ones.

What assistance do you need from Michel? If you're referring to the portal, you would simply add them to your portal account while you can and purchase a license. No difference than with the others. Once you purchase the modules for each one, you could then restore from your previously created backups of the other units. 

If you want to transfer your previously purchased modules, you can't. You would lose access to those modules on their current system. 

As long as the ISY lasts, you may be taking unnecessary steps. Most isy's that stop working can either be fixed by replacing the micro sd card or the transformer. Besides that, by the time it does stop working, there probably would be even less support for it at that time forcing you into an upgrade. 

Edited by lilyoyo1
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