No communications from Insteon switches 2477S or 2477D when local button activated

[Joe Casullo]

I cannot trigger programs from any Insteon switches when I push their local button, on or off.  I am using an IoX v5.5.4 with an Insteon 2413S PLM.

When I monitor the event viewer on level 3 I don't see any communications when I push the local switch buttons but I do see communications when I use the device menu.  

My programs are set to activate on Control state on or off and they were working fine until I migrated everything to EISY.

I have tried a spare PLM, factory reset and restored, but same issue.  Tried factory reset and restored switches, but same issue.

Any suggestions for a fix would be greatly appreciated.

Thanks.

[lilyoyo1]

10 minutes ago, Joe Casullo said:

I cannot trigger programs from any Insteon switches when I push their local button, on or off.  I am using an IoX v5.5.4 with an Insteon 2413S PLM.

When I monitor the event viewer on level 3 I don't see any communications when I push the local switch buttons but I do see communications when I use the device menu.  

My programs are set to activate on Control state on or off and they were working fine until I migrated everything to EISY.

I have tried a spare PLM, factory reset and restored, but same issue.  Tried factory reset and restored switches, but same issue.

Any suggestions for a fix would be greatly appreciated.

Thanks.

since you factory reset your plm file>restore plm>file>restore devices. Make sure your firmware and UI matches

[Joe Casullo]

The firmware and UI do match and I restored the PLM and all devices, still the same problem.

Thanks.

[Joe Casullo]

I fixed this by adding the switches to a scene as a controller then removing it, this started the switch button sending communications to the PLM and ISY.