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Having trouble logging into Admin Console (LAN)

MPowers
in IoX Support

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Posted

I am able to log in using Admin Console (Cloud), but when I try to use Admin Console (LAN) i get the following message

after I enter the username and password: 

Admin Console v.5.13D

ISY Firmware v.5.3.0

This version of the Admin Console is not compatible with the installed version of the ISY Firmware. Please use a version of the Admin Console that is the same or newer than the ISY Firmware.

 

How do I obtain an Admin Console that is the same as or newer than the ISY Firmware?

 

Thank you in advance for help on this issue.

 

Solved by Techman

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  • Solution

Your admin console and ISY firmware must always match.

You need to clear your Java cache, Including checking the box "all applications and applets", then download the IoX Launcher from this link:

        https://isy.universal-devices.com/start.jnlp

This will install the IoX Launcher and will automatically match your existing ISY firmware.

Note: the most current ISY firmware is 5.3.4, you should upgrade as it contains bug fixes.

 

Screenshot 2023-02-20 121659.jpg

Edited by Techman

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