Polisy PRO seems to be locked up / frozen

[mdecou]

Hi all,

I have a weird situation where my Polisy goes to 1 light (left most) on after about 3 seconds of power, but never provides any tones and never gets an ip address.   Furthermore, the button on the front does not seem to have any effect, so I cannot hold it to do a factory reset.

Does anyone have any experience with this situation, and are there any other options or actions to get this thing reset?

Thanks for any suggestions.

[PB11]

Do you happen to know what firmware you are on?

Mine was randomly going offline and a few forum members pointed out that I was running a problematic firmware.

5.6.0 was the solution for me.

I was able to push the update by powering off polisy which gave access to admin console.

Within the console there is an option to update firmware

Edited May 27, 2023 by PB11

[Techman]

1 hour ago, mdecou said:

Hi all,

I have a weird situation where my Polisy goes to 1 light (left most) on after about 3 seconds of power, but never provides any tones and never gets an ip address.   Furthermore, the button on the front does not seem to have any effect, so I cannot hold it to do a factory reset.

Does anyone have any experience with this situation, and are there any other options or actions to get this thing reset?

Thanks for any suggestions.

Try removing power for a few minutes, then power it up and let it reboot.

[mdecou]

Firmware version is 5.4.X (based on my recollection).   I cannot even get in to check as this thing is unresponsive.    Reset button wont work either.

I will remove power for an extended time and try again.

[mdecou]

No luck with power removal for several hours.   

[Techman]

You should submit a support ticket

https://www.universal-devices.com/my-tickets