Cannot Access ISY Admin Console

[elite-rob]

Hi Team,

Hoping people here may have some wisdom because I'm truly stumped.

I am unable to access the Java Admin Console no matter what I try.

- I can access the ISY and see it's online through the cloud/web portal
- I can access the ISY through the mobilinc iOS app
- I can see the router in the list of wired/connected devices within the Eero router app

Yet despite all that if I open the "launcher" it does not find the ISY.

I have tried the launcher on Windows and Mac, but no luck.

I have tried to clear the Java cache and re-download the launcher, but it still doesn't find anything.

Any ideas?

I recently updated my home Router to the Eero system. Not sure if that is part of the issue or a special setting is needed.

I'm trying to add a new Insteon switch that I had to replace before the weekend, but I'm stumped at every turn.

Any and all insight is greatly appreciated.

Thanks in advance.

 

[SSS]

54 minutes ago, elite-rob said:

Hi Team,

Hoping people here may have some wisdom because I'm truly stumped.

I am unable to access the Java Admin Console no matter what I try.

- I can access the ISY and see it's online through the cloud/web portal
- I can access the ISY through the mobilinc iOS app
- I can see the router in the list of wired/connected devices within the Eero router app

Yet despite all that if I open the "launcher" it does not find the ISY.

I have tried the launcher on Windows and Mac, but no luck.

I have tried to clear the Java cache and re-download the launcher, but it still doesn't find anything.

Any ideas?

I recently updated my home Router to the Eero system. Not sure if that is part of the issue or a special setting is needed.

I'm trying to add a new Insteon switch that I had to replace before the weekend, but I'm stumped at every turn.

Any and all insight is greatly appreciated.

Thanks in advance.

 

What error message do you get

[MrBill]

57 minutes ago, elite-rob said:

I can see the router in the list of wired/connected devices within the Eero router app

this is good, it means you know the IP address of the ISY.

In the Finder window click Add.  Enter the URL as follows:

if it's a ISY994, use:   http://IP.ADDR.OF.ISY/desc

if it's a Polisy or eisy, use: http://IP.ADDR.OF.ISY:8080/desc

of course you will be replacing IP.ADDR.OF.ISY with the actual numbers you found. 

--

if that doesn't get you in, do you have 2 routers and 2 DHCP servers working on your new EERO setup?  if so, that means you have 2 networks and they can't pass traffic to each other.

[elite-rob]

Amazing!
Thanks so much for the quick reply.

Adding it manually with the IP address worked like a charm and got me in there right away.

Appreciate the help.

Cheers!