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Admin Console won't load programs

palayman
in ISY994

Featured Replies

Posted

Hi,

Have an ISY with no updates for several years.  Tried to go in and edit a program. Console loaded, but every time I go to the programs tab it locks up showing a popup saying "loading scene widgets". Have rebooted the laptop, checked java version, and rebooted the isy to no avail.

Any ideas?

Paul

Solved by bgrubb1

Go to solution

Most likely your firmware and UI don't match. What's your current firmware version?

Clear your java cache, including checking the box "installed applications" then download the IoX Launcher from here:

https://isy.universal-devices.com/start.jnlp

 

  • Author
3 minutes ago, Techman said:

Most likely your firmware and UI don't match. What's your current firmware version?

Clear your java cache, including checking the box "installed applications" then download the IoX Launcher from here:

https://isy.universal-devices.com/start.jnlp

 

Already did this. Cleared cache and installed fresh Java.  Also used used a fresh start.jlnp from the same link.

Didn't work.

Paul

What's your current firmware and UI versions?

  • Author
35 minutes ago, Techman said:

What's your current firmware and UI versions?

firmware 5.3.4. Not sure where you find UI version.

  • Solution

Admin Console is very slow or hangs

  • If the admin console is slow to respond, it is likely you need to increase the amount of memory allocated to the Java runtime (JRE).
  • Open the Java Control Panel, select Java tab, press View button, then add or modify the Runtime Parameter -Xmx to the following:
    • -Xmx512m
  • Press Ok to close the window, then Press Apply to save the changes
    • Like 1

    The UI and firmware versions can be found in the Admin Console under HELP | ABOUT

    One thing you can try is removing power from the ISY, then remove the SD card and reseat it.

    Let me know if that resolves the problem.

     

    • Like 1
    • Author
    14 minutes ago, bgrubb1 said:

    Admin Console is very slow or hangs

    • If the admin console is slow to respond, it is likely you need to increase the amount of memory allocated to the Java runtime (JRE).
    • Open the Java Control Panel, select Java tab, press View button, then add or modify the Runtime Parameter -Xmx to the following:
      • -Xmx512m
    • Press Ok to close the window, then Press Apply to save the changes

    Thanks!!! It worked and the console loaded so much faster. You're a life saver.

    Paul

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