Support thread for: PG3x v3.2.17 (December 19th, 2023)

[bmercier]

Hello everyone,

This is the support thread for PG3x v3.2.17.

 

Happy Holidays!

[hart2hart]

Installed!

[Rocketron]

Sadly this did not go well. 

I've been staring at this from my Polisy since the install. Numerous upgrade packages attempts and reboots later and no change. Powering down for 10+ seconds, no change. Complete "Factory reset" via the hidden button, no change.

Suspect there will be a trouble ticket in my future unless someone can suggest something. Happily my old reliable 994 continues to chug along. Missing it's node servers now though. If I can get this sorted I may have to finally put it to bed.

[tlightne]

When you powered down  the Polisy did you also unplug power and wait the 10+ seconds? If still not connecting then I suggest you open a ticket with UD support..

 

[bmercier]

2 hours ago, Rocketron said:

Sadly this did not go well. 

I've been staring at this from my Polisy since the install. Numerous upgrade packages attempts and reboots later and no change. Powering down for 10+ seconds, no change. Complete "Factory reset" via the hidden button, no change.

Suspect there will be a trouble ticket in my future unless someone can suggest something. Happily my old reliable 994 continues to chug along. Missing it's node servers now though. If I can get this sorted I may have to finally put it to bed.

This means PG3x service is not started.

Can you access isy through admin console?

[Rocketron]

Yes the Admin console works fine. This is how I was able to try to use the update and reboot buttons muliple time.

Edited December 24, 2023 by Rocketron

[Rocketron]

Happy New Year to all.

Life slides back to a more normal state post holidays and I found time to look at this again

From thie post I again tried as written...

Upgrading to PG3x

• Enable PG3x by clicking this link: https://polisy.local:8443/rest/pg3x.enable

I did not reboot the Polisy, just used this to again try to get to PG3x. I should have checked to see the situation for PG3x before trying this again but I didn't.

Opened PG3x in Polisy and it's all working fine now. Can not be sure doing the above fixed it or something else happened while my back was turned.

Onward toward making the Polisy my home controller. Going to miss the little 994.

 

[Goose66]

Followed the procedure for PG3x migration from here: https://forum.universal-devices.com/topic/42072-pg3-to-pg3x-migration/#comment-372757 and got stuck on the same screen as the third post in this thread: "Not connected to server... Try refreshing the page. This will disappear once the connection is re-established." Multiple reboots with hours in between over a 24+ hour period didn't clear it.

Solution: Required that I click "Logout" in PG3x, and the log back in with the default (admin/admin) credentials. Unfortunately only figured this out several minutes after posting here.

Just to add additional information for others, the reboots were of my Polisy. I didn't reboot my computer (or even shutdown and restart the browser, evidently).

 

 

Edited January 11 by Goose66

[Rocketron]

Probably the solution to my experince, which I inadvertently did when I gave up for a week trying to find a fix.

[ndfan77]

I'm trying to setup a Caddy reverse proxy (which does automatic certificates) in front Polyglot.  What's the right/supported method to configure Polyglot to use http instead of https?

TIA...

[bpwwer]

PG3 works properly with either HTTP or HTTPS, it automatically detects which protocol, no configuration needed.

[ndfan77]

1 hour ago, bpwwer said:

PG3 works properly with either HTTP or HTTPS, it automatically detects which protocol, no configuration needed.

Ah, and so it does.  Thanks!