Josh13 Posted February 22 Posted February 22 Hello, I am looking for some help getting your integration working. I think I have the correct version of the hub and have done correctly. I have two hubs. I have attached the log files or your review. Many thanks! Josh hunterdouglas_2-22-2024_90947_AM.zip
sjenkins Posted February 22 Posted February 22 Hi Josh, Appreciate you sending the logs, could you verify for me what you put in the configuration? Perhaps a screenshot. Second, maybe a pic of the hub to verify version (not the bottom with your serial numbers) thx.
Solution sjenkins Posted February 23 Solution Posted February 23 (edited) Hi Josh (and perhaps others Good news your pic was perfect & will help me with future users. I had made an assumption that normal set-up was completed in your hunter douglas app. for others, I had Josh goto a browser and enter: http://ipaddress/home for each gateway I will likely add this to the instructions as a 'test if you're ready' step - As shown above, this is truly a V3 gateway hub but it is not your primary. - this is also a V3 gateway hub, and is very likely your primary - Ithe HomeDoc is not something that the user needs to 'have' or edit but is on the gateway if it has been connected with a Hunter Douglas account, and a Home created. ... from the HD Docs: " Note: If the Home does not have a HomeDoc, all /home APIs return statusCode 503/SERVICE_UNAVAILABLE until the Home is correctly configured and a HomeDoc is successfully retrieved from the Cloud" - HomeDoc is created when you run the PowerView App & create an account and then a "Home", this should have been done for you by your installer. Mine was not very tech savvy so I did it for him. - you need to download the HD PowerView app on your phone - If you have never run the app before there is a Setup Wizard which will run out of the box and allow you to create an account and then a home - If you have run the app before and do not have a home created you can go into the More area in the bottom right, which will come up with a screen you can pick Set-up Wizard from. - I would do a restart on the plugin after you complete the HD app process - If you want to check yourself after you complete the app HomeDoc process then enter the http://{ip of the gateway}/home again into your browser, you should receive a JSON text with a whole bunch of data - This is part of the 'normal' set-up when you get the blinds but I can see where some installers didn't complete it. You can still see the blinds on their app if you don't create this link, you just cannot do much with the api - Also I am going to add some diagnostics to the plugin and the above help to my documentation Edited February 23 by sjenkins
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