Can't log into admin console

[vmastros]

I am trying to get into the admin console and having problems. This comes after I "cleaned up" some files on my laptop.  I get to this screen and tell it to load admin console. I'm asked to select a file to restore and I get this message. I cannot extract the backup zip to any location. Somehow, I get past that and get the logon screen. It does not recognize my logon credentials and that is where I am stuck.

I can get into thru the ISY Portal and UD Mobile works.

any suggestions for a next step would be appreciated.

[Techman]

Clear you java cache, be sure to check all 3 boxes, then download the IoX Launcher from here:

https://isy.universal-devices.com/start.jnlp

You shouldn't be extracting any zip files associated with the ISY

 

[vmastros]

Thanks for the reply. I did as you said. It did not ask to me download a file. However, it would not accept my logon credentials. Is there a way to reset that?

[Techman]

@vmastros

It won't ask you to download a file, it just places the IoX Launcher icon on your desktop

Try the default login whid is admin / admin

[vmastros]

Ok, that worked sort of.  None of my devices or programs are available. The “restore Backup” option is not available. I cannot rest password either. Thanks for staying with me.

[Techman]

Do you have a current ISY backup. The backup must have been created by clicking on FILE | BACKUP IOX

You can also try closing the admin console, removing power from the ISY, then boot it up.

Edited March 25 by Techman

[vmastros]

All is good now. I reloaded the admin console, and it worked fine. Admin, admin worked. Password reset worked. All devices and programs are present. Thank you so much for your help.

[Techman]

Glad to see you're up and running. Now backup up your ISY.

Edited March 25 by Techman

[vmastros]

Good idea.