I am trying to get into the admin console and having problems. This comes after I "cleaned up" some files on my laptop.  I get to this screen and tell it to load admin console. I'm asked to select a file to restore and I get this message. I cannot extract the backup zip to any location. Somehow, I get past that and get the logon screen. It does not recognize my logon credentials and that is where I am stuck.

I can get into thru the ISY Portal and UD Mobile works.

any suggestions for a next step would be appreciated.

Clear you java cache, be sure to check all 3 boxes, then download the IoX Launcher from here:

https://isy.universal-devices.com/start.jnlp

You shouldn't be extracting any zip files associated with the ISY

 

Thanks for the reply. I did as you said. It did not ask to me download a file. However, it would not accept my logon credentials. Is there a way to reset that?

@vmastros

It won't ask you to download a file, it just places the IoX Launcher icon on your desktop

Try the default login whid is admin / admin

Ok, that worked sort of.  None of my devices or programs are available. The “restore Backup” option is not available. I cannot rest password either. Thanks for staying with me.

Do you have a current ISY backup. The backup must have been created by clicking on FILE | BACKUP IOX

You can also try closing the admin console, removing power from the ISY, then boot it up.

Edited March 25, 20241 yr by Techman

All is good now. I reloaded the admin console, and it worked fine. Admin, admin worked. Password reset worked. All devices and programs are present. Thank you so much for your help.

Glad to see you're up and running. Now backup up your ISY.

Edited March 25, 20241 yr by Techman

Good idea.