How do you write changes to a hidden door sensor when the "Program Lock" is enabled?

[gweempose]

I enabled the "Program Lock" feature on my hidden door sensor because I didn't want one of my kids accidentally reprogramming it from the sensor itself. Unfortunately, I am now unable to write any changes to it via the eisy. Normally, I would hold the set button down for three seconds to put it into communication mode, but this doesn't work when the "Program Lock" is enabled. What am I missing?

[Techman]

Try unchecking the program lock then click on write updates while holding down the set button on the sensor.

If that doesn't work then try doing a factory reset on the sensor, then a restore device.

[gweempose]

15 hours ago, Techman said:

Try unchecking the program lock then click on write updates while holding down the set button on the sensor.

If that doesn't work then try doing a factory reset on the sensor, then a restore device.

Thanks for the suggestions! Unfortunately, holding the set button didn't work, so I ended up factory resetting it. There must be some way to put the sensor into communication mode when the program lock is enabled, but my search revealed nothing.

Edited Tuesday at 06:19 PM by gweempose