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Disconnected from Portal Following Maintenance Completion

n_sievers
in UD Portal

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Posted

I have received the notice that the portal maintenance was completed but unfortunately my system's connectivity has not resumed.  When logging into the portal, it is still showing as disconnected with no remote access to UD Mobile and Alexa connectivity. I am running a Polisy Pro on v5.8.4.

Solved by bmercier

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  • Solution

Please wait a few more minutes. Although the maintenance is completed, not all units have reconnected to the portal. 

We currently have about 75% of the units reconnected.

I should have added that information in the notice.

  • Author

Thank you, I appreciate the quick response and will continue to wait.

  • Author

Unfortunately mine still remains disconnected. 

Mine is back up as of a few minutes ago.

  • Author

Just checked and mine just reconnected a few minutes ago too. 

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