bconen Posted August 5 Posted August 5 I have been using the professional version of the plugin for several months. At times it will show "playing" in UD Mobile and not work. I reboot the EISY and it works again. I downloaded the newest version and now it will not connect. I have rebooted the EISY. I have deleted the plugin and reinstalled. I reinstalled in a new slot. It just always shows "not connected" in the PG3 dashboard. No matter what I do it will not connect.
Techman Posted August 5 Posted August 5 Usually rebooting the EISY should resolve the connection issue. What is your audioplayer output connected to? Download the audioplayer debug log and post it in the forum What are your eisy firmware and UI versions?
bconen Posted August 6 Author Posted August 6 Here is the log file. AudioPlayer_8-5-2024_70056_PM.zip
TJF1960 Posted August 6 Posted August 6 @bconen , Sorry, not to butt in but, what is your IoX and PGx version?
Techman Posted August 6 Posted August 6 The log show that the Audio Player is trying to load a missing module, "pyaudio". From the PG3 window, delete the audio player, reboot you eisy, then reinstall the audio player Let me know if that resolves the problem.
bconen Posted August 6 Author Posted August 6 Iox 5.8.4 PGx 3.2.27 I deleted the audio player. Rebooted eisy and reinstalled. Still get the same error. Still shows missing module pyaudio.
Techman Posted August 6 Posted August 6 @bconen Your PG3x and eisy firmware are all current. It probably best to open a support ticket and attach the debug log . https://www.universal-devices.com/my-tickets 1
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