Jump to content

Error restoring PLM with eisy


Recommended Posts

I am trying to replace my PLM with a new one. I turned off eisy (I have a current backup), connected the new PLM, and plugged it into the outlet replacing the old/current PLM. I rebooted eisy and logged into the Admin Console. When I select "Restore PLM", I get the following error:

image.png

I am not sure what to do/try next

 

Terry

Link to comment

Thank you for the link. I had looked for this information but didn't find it. My system is restoring now, writing updates to devices. I got another email suggestion about the cable used between the PLM and Eisy, and I switched to the cable purchased with the EISY and that seems to make the difference. I thought it was a standard console cable (RJ-45 to USB) because I bought a slightly longer one on Amazon than the one I got with the Eisy, and that one was being used when I had the earlier issue.

Link to comment

Well, it seems to me that that's a particularly unfortunate design choice. What possible reason is there for using a non-standard wiring configuration for what seemed to be a standard console cable RJ-45 to USB connectors?

Bummer for sure. Thanks for the help. My system is working OK with the cable purchased from UD with the Eisy, but it's shorter than I would have liked, but i can reroute the Ethernet cable to put the Eisy closer to the PLM.

Link to comment

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...