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No remote access through Portal

Ristin
in UD Portal

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Posted

On Monday remote access was working. Last night I discovered remote access was not working and as of this morning still isn't working. UD Mobile is running on an iPhone 14 Pro, AT&T is the provider. All other internet related items work correctly on the phone.

I have made no changes to my EISY, UD Mobile or my network/internet setup.

When I attempt attempt to test remote access or try to use a device remotely, I receive a popup stating: ERROR - There are no proxies available.

I am unable to access my EISY from the Portal webpage. After login the main page shows my EISY and has a green light but clicking any of the tools generates an error. Clicking ISY Web Access I get - Error accessing /rest/status: Internal Server Error. Clicking ISY information gets me an HTTP Error 500

My Portal license is valid.

When connected to my home network via wifi, everything works as normal.

  • Author

Disregard. I rebooted the EISY and all has returned to normal.

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