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Portal outage 2025-09-26

bmercier
in UD Portal

Featured Replies

Posted

Hello,

There was a portal outage last night from 4:27 to 6:32 ET (1:27 to 3:32 PT).

The incident was triggered by a service outage at Amazon: Amazon echo services.

The root cause of the portal outage was a bug in the portal code which mishandled the specific error returned by Amazon when reporting device statuses, creating a continuous loop which made our servers non-responsive.

The bug has been fixed, and I can tell the Amazon echo services are also working fine now.

    • Like 1

    I experienced the outage last night but is NOT working.  I have an ISY994i.  Everything works locally.  My license was renewed in July and is active (expires 7/2026.)  I rebooted but still NOT working.

    Portal says it has been offline since "Saturday, September 27th, 12:25:14 AM".

    Edited by Brewtrooper
    Corrected wording.

    Update: The device is now connected to and working with the portal.  It seemed to work after I rebooted my router.  I hope I didn't waste anyone's time.  

     

    I saw in a previous post that there was a recommendation to reboot the router if this happens.  Thanks!!!

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