I am unable to add my Schlage Connect Smart Deadbolt Model BE469ZP to my Eisy.  The problem is exactly as that described in the thread in 2023.  All I get is a single Entry node with none of the functionality (Lock/Unlock, Status, Battery) that is supposed to appear.  I've read through the 2023 thread and tried all of the suggestions there noting that the problems was supposed to be fixed by an Eisy update.  I don't see f/u after that.  I've attempted to add from the Mobile app as well as the Admin console, resetting the lock for each attempt and removing the failed node prior to each attempt.  There is a successfully enrolled Z wave switch a couple of feet away from the lock.  No luck.  Any help appreciated.  I'll open a ticket if there's not a current procedure for fixing this.  Thanks.

I have an open ticket on this but no solution as yet. Any help from forum members appreciated.

I too had this issue addimg two additional locks (BE469ZP). I stepped away for a month and just added them in. The final steps I used to do this are the following:

Reset the locks in the door
Changed the programming code and user codes (This is Optional)
Removed the locks and brought them right next to the EISY AFTER they were reset in the door.

Set Compatibility Mode ON
Set Validation OFF
Secure Inclusion ON

Tried to INCLUDE but FAILED two inclusion attempts, then did the following:

Set Communication Speed to 30
Set Interview Timeout to 1 Minute
Secure Inclusion still ON

Then I did an INCLUDE and successfully added the two locks (using the 5-digit PIN)

/Bill