brobin Posted August 8, 2010 Posted August 8, 2010 Smarthome is still honoring out-of-warranty claims for switches with inoperative paddles BUT as of 8/2/10 they now require that you furnish the version number of the defective switches when you call in. So copy them down before calling! I have replaced a total of about 15 V2 and Icon switches over the past year due to this issue. Smarthome extended replacement coverage for the affected devices to 7 years which is pretty reasonable.
Mark Sanctuary Posted August 9, 2010 Posted August 9, 2010 They did a great job handling all 26 switches I had them do all at one time that where spread across 4 different invoices...here is the story I put together to document the experience. Replacing Decora 'Tap Issue' INSTEON Switches
Mark Sanctuary Posted August 9, 2010 Posted August 9, 2010 One thing they did not do when I did it was ask for version numbers, wonder if there has been an increase in calls since the date when I did it.
brobin Posted August 9, 2010 Author Posted August 9, 2010 According to the gal I was speaking to at Smarthome they just started requesting version numbers last week. They probably want to ensure that the ones they are exchanging are pre-2008 versions.
Mark Sanctuary Posted August 9, 2010 Posted August 9, 2010 Another thing is all four of my invoices that had INSTEON Decora switches was before 2008 so that would be 100% guaranteed for them and makes me feel a bit better because I did not break the warranty rules. In the end I hope that everyone that has issues with the switches just gets the swapped because now I am so happy with my home and its automation.
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