Problems with ISY-99ir

[popnat]

I have a few problems with my iSY-99ir.

 

1. When I open the main page, if I click either 'My devices' or 'My devices and scenes', nothing is happening.

 

2. In the administration console, devices are not responding to 'on' commands. Only 'fast On' works to turn on devices.

 

3. I can't test a program using 'RUN' commands anymore.

 

All of the above used to work fine. Am I missing something or is there a problem with the unit ?

 

Thanks for your help.

[LeeG]

"In the administration console, devices are not responding to 'on' commands. Only 'fast On' works to turn on devices."

 

This sounds like the device has been assigned a long Ramp Rate value. The On command works, it just looks like it does not because it takes awhile for the device to ramp up. This can be verified by running Tools | Diagnostics | Event Viewer with Level 3-Device communications events selected (most important). Click the On button, then the Fast On button, then the Off button. Post the event trace. It will not be very long.

 

What is the device type of the device that does not appear to turn On with the ON button?

 

“I can't test a program using 'RUN' commands anymore.â€

 

Is Run (If) or Run (Then) being used. What does the Programs | Summary page show for Last Run Time for the Program. Please post the Program.

[popnat]

Sir,

 

Thank you very much for the reply.

 

As requested, here's the log. For your info, I don't use long lamp rates (all are less than 2 seconds):

 

dim. 04/08/2012 16:39:47 : [iNST-ACK ] 02 62 13.6B.55 0F 11 00 06 LTONRR (00)

dim. 04/08/2012 16:39:47 : [iNST-SRX ] 02 50 13.6B.55 18.CE.92 2B 11 00 LTONRR (00)

dim. 04/08/2012 16:39:47 : [standard-Direct Ack][13.6B.55-->ISY/PLM Group=0] Max Hops=3, Hops Left=2

dim. 04/08/2012 16:39:52 : [iNST-ACK ] 02 62 13.6B.55 0F 12 00 06 LTON-F (00)

dim. 04/08/2012 16:39:52 : [iNST-SRX ] 02 50 13.6B.55 18.CE.92 2B 12 00 LTON-F (00)

dim. 04/08/2012 16:39:52 : [standard-Direct Ack][13.6B.55-->ISY/PLM Group=0] Max Hops=3, Hops Left=2

dim. 04/08/2012 16:39:52 : [ 13 6B 55 1] ST 255

dim. 04/08/2012 16:39:56 : [iNST-ACK ] 02 62 13.6B.55 0F 13 00 06 LTOFFRR(00)

dim. 04/08/2012 16:39:56 : [iNST-SRX ] 02 50 13.6B.55 18.CE.92 2B 13 00 LTOFFRR(00)

dim. 04/08/2012 16:39:56 : [standard-Direct Ack][13.6B.55-->ISY/PLM Group=0] Max Hops=3, Hops Left=2

dim. 04/08/2012 16:39:56 : [ 13 6B 55 1] ST 0

 

Run Then are being used (simple progarm turning devices on at sunset for example. The programs are working fine. I just can't use Run 'then'

[popnat]

Hello again,

 

For your info, I tried the fastest ramp rate (0.1 sec.) and I have the same problem...

[LeeG]

The On command is telling the device to turn On to 0% On Level which effectively turns if Off or leaves it Off?

 

How was the On command initiated? What ISY firmware is being used?

 

Check the On Level (applied locally) slider. If set to 0% the On command will not work/

[popnat]

I feel stupid. The ON Level slider are set to 0 for most of my devices ! I think that when I updated to last firmware (3.1.17), some of the values were reset. Anyway, problem solved.

 

Now do you have any idea why:

 

- I can't see my devices on the welcome page ?

- the run 'then' is not working ?

 

Thanks again.

[LeeG]

What level was migrated from when the ISY was updated to 3.1.17? Do you have a backup from the that level?

 

Does the Last Run Time information on the Summary screen change when the Run Then is selected?

 

EDIT: take a look at the Error Log, is there anything logged at the time the front end is trying to access the device information. I suspect it is related to the configuration as well.

[popnat]

What level was migrated from when the ISY was updated to 3.1.17? 3.1.16 Do you have a backup from the that level? No I'll just reprogram them.

 

Does the Last Run Time information on the Summary screen change when the Run Then is selected?

 

Yes. I think I found the problem. The programs not responding are based on a folder condition (ex. if away mode is on). If that condition is met, then the program is working when I send a Run then command.

 

One more thing. Some programs notify me of an event (alarm tripped, lights turned on at sunset while on vacation, etc.)

 

Since I've upgraded to 3.1.17, notification no longer works. Here's the log error:

 

Time User Code Message

lun. 2012/04/09 09:20:13 System -50001 -10

 

Does that ring a bell ?

[LeeG]

I believe there have been notify problems reported on 3.1.17. Beta 3.2.4 will be out in the next few days. Suggest moving to that beta when available.

[popnat]

Will do. Thank you very much.

 

One last question. Why can't I see the devices on the welcome page when I click 'My devices' ?

[LeeG]

Does the Error Log show anything around the time My Devices is selected? The device list is being pulled with a REST call I believe.

 

What happens if this is entered into a browser session? Change the IP address to match the ISY.

 

http://192.168.2.2/rest/nodes

[popnat]

I just found out that one of my devices had an accented letter in its nams. I removed it and now the devices are showing...

 

Thank you very much for your help !