Cannot communicate with devices

[Romany Brown]

I recently had a keypad die and had to replace it. I decided to update the firmware of my isy during the process. Hopefully unrelated, but I also installed a couple of netcams and had to do some port forwarding stuff in my router. Everything looked fine after the upgrade, but now I can't communicate with my devices. I've attached a pic of my admin page. It has been so long since I've had to even login to the isy that I'm at a total loss of what to do to determine my problem. I have an extra plm so I tried swapping it and doing the restore plm command, but that didn't seem to help. Any help would be appreciated.

 

Matt

[LeeG]

Run Help | About, check Firmware and UI lines both show 3.2.6 (assuming that is what was upgraded to).

 

Run Tools | Diagnostics | PLM Info/Status. Does show the Insteon address listed match the PLM in use and does it show Connected?

 

Was the ISY rebooted after the PLM was replaced before the Restore Modem (PLM) was run? Is the new PLM the one being used now?

 

Run Tools | Diagnostics | Event Viewer with Level 3 selected. Right click one of the switches in the My Lighting tree and select Query. Did the Red ! go away? If not post the Event Viewer trace.

[Romany Brown]

Run Help | About, check Firmware and UI lines both show 3.2.6 (assuming that is what was upgraded to).

 

Run Tools | Diagnostics | PLM Info/Status. Does show the Insteon address listed match the PLM in use and does it show Connected?

 

Was the ISY rebooted after the PLM was replaced before the Restore Modem (PLM) was run? Is the new PLM the one being used now?

 

Run Tools | Diagnostics | Event Viewer with Level 3 selected. Right click one of the switches in the My Lighting tree and select Query. Did the Red ! go away? If not post the Event Viewer trace.

 

I'm not sure I rebooted after the PLM was replaced before the Restore Modem (PLM) was ran. I unplugged the modem then repeated the restore with the same result. The modem shown has the address of the new unit that is connected.

[Brian H]

The ISY99i has to be rebooted after you change PLM as that is when it finds the new PLMs six digit ID and uses it for restoration to all your devices.

[LeeG]

The Event Viewer is showing no response from the device. I would say PLM failure except a new PLM is being used. That leaves 120v coupling questions, some appliance/device is interfering with Insteon communication, that type of issue. If you have a pluggable device such as a LampLinc move it to the PLM plug point and see if a Query to the LampLinc works there. If so the PLM and LampLinc are working close in and other powerline issues such as coupling problems or interference are in question. Be sure the PLM is not plugged into a surge suppressor power strip. They often have noise suppression as well which will prevent powerline communication through them.

 

If the LampLinc works move it to other locations to see where it works and where it does not. That may provide a pattern.

[Romany Brown]

The Event Viewer is showing no response from the device. I would say PLM failure except a new PLM is being used. That leaves 120v coupling questions, some appliance/device is interfering with Insteon communication, that type of issue. If you have a pluggable device such as a LampLinc move it to the PLM plug point and see if a Query to the LampLinc works there. If so the PLM and LampLinc are working close in and other powerline issues such as coupling problems or interference are in question. Be sure the PLM is not plugged into a surge suppressor power strip. They often have noise suppression as well which will prevent powerline communication through them.

 

If the LampLinc works move it to other locations to see where it works and where it does not. That may provide a pattern.

Thanks for this. Forgot I had added a new ups in that area. Stuck the plm on an extension cord to get it away and now I'm communicating again.

[LeeG]

Thanks for the update. A UPS will do it. Putting the UPS on a FilterLinc should allow the PLM to be plugged into the original location.