Can't add swithch

[raptor]

I'm trying to add 2 new switch that I just purchased and get the following error for both. [Platform_errors--80004][insteon_errors--10](1D B1 E6 1)[-200000/-10]. Everything else seems to work good. What could be the problem.

[LeeG]

Delete device if node added.

 

Factory reset device.

 

Run Tools | Diagnostics | Event Viewer at Level 3.

 

Use New INSTEON Device, enter Insteon Address, Name, leave Device Type at default Auto Discover

 

Post Trace

 

What does Help | About show for Firmware and UI?

 

What Type of device is being added?

[raptor]

I will try it tonight and post the results. How do I factory reset the device.

[LeeG]

Every device User Guide describes the process for that particular device type. Usually involves pulling the Air Gap for at least 10 seconds to remove power. Then press the Set button all the way in for some amount of time. The device User Guide (link to User Guide is available on every device sales page on Smarthome) covers the exact process. Without knowing what type of device it is the process could be very different as not all devices have air gap switches.

[raptor]

Here is the trace. The device is a dual band switchlink dimmer. ISY99R firmware 3.1.17

Fri 11/02/2012 06:15:21 PM : ---- Initializing the linked devices ----

 

Fri 11/02/2012 06:15:21 PM : ---- All Linked Devices are now initialized ----

 

Fri 11/02/2012 06:15:21 PM : ---- Add remaining devices ----

 

Fri 11/02/2012 06:15:21 PM : [ 1D B1 E6 1] Writing High Water Mark at Link 0

 

Fri 11/02/2012 06:15:21 PM : [1D B1 E6 1 ] Querying engine version

 

Fri 11/02/2012 06:15:21 PM : [iNST-ACK ] 02 62 1D.B1.E6 0F 0D 00 06 (00)

 

Fri 11/02/2012 06:15:21 PM : [iNST-SRX ] 02 50 1D.B1.E6 0F.42.41 A7 0D FF (FF)

 

Fri 11/02/2012 06:15:21 PM : [standard-Direct Nack][1D.B1.E6-->ISY/PLM Group=0] Max Hops=3, Hops Left=1

 

Fri 11/02/2012 06:15:21 PM : [1D B1 E6 1 ] Retrieved engine version is i2

 

Fri 11/02/2012 06:15:21 PM : [1D B1 E6 1 ] Using engine version i1

 

Fri 11/02/2012 06:15:22 PM : [iNST-ACK ] 02 62 1D.B1.E6 0F 28 0F 06 SET-MSB(0F)

 

Fri 11/02/2012 06:15:22 PM : [iNST-SRX ] 02 50 1D.B1.E6 0F.42.41 A7 28 FF SET-MSB(FF)

 

Fri 11/02/2012 06:15:22 PM : [standard-Direct Nack][1D.B1.E6-->ISY/PLM Group=0] Max Hops=3, Hops Left=1

 

Fri 11/02/2012 06:15:22 PM : [iNST-ACK ] 02 62 1D.B1.E6 0F 2B F8 06 PEEK (F8)

 

Fri 11/02/2012 06:15:22 PM : [iNST-SRX ] 02 50 1D.B1.E6 0F.42.41 A7 2B FF PEEK (FF)

 

Fri 11/02/2012 06:15:22 PM : [standard-Direct Nack][1D.B1.E6-->ISY/PLM Group=0] Max Hops=3, Hops Left=1

 

Fri 11/02/2012 06:15:23 PM : [iNST-ACK ] 02 62 1D.B1.E6 0F 29 00 06 POKE (00)

 

Fri 11/02/2012 06:15:23 PM : [iNST-SRX ] 02 50 1D.B1.E6 0F.42.41 A7 29 FF POKE (FF)

 

Fri 11/02/2012 06:15:23 PM : [standard-Direct Nack][1D.B1.E6-->ISY/PLM Group=0] Max Hops=3, Hops Left=1

 

Fri 11/02/2012 06:15:23 PM : [1D B1 E6 1 ] Adding device to ISY

 

Fri 11/02/2012 06:15:23 PM : [iNST-ACK ] 02 62 1D.B1.E6 0F 10 00 06 ID-REQ (00)

 

Fri 11/02/2012 06:15:23 PM : [iNST-SRX ] 02 50 1D.B1.E6 0F.42.41 A7 10 FF ID-REQ (FF)

 

Fri 11/02/2012 06:15:23 PM : [standard-Direct Nack][1D.B1.E6-->ISY/PLM Group=0] Max Hops=3, Hops Left=1

 

Fri 11/02/2012 06:15:32 PM : [iNST-ACK ] 02 62 1D.B1.E6 0F 10 00 06 ID-REQ (00)

 

Fri 11/02/2012 06:15:33 PM : [iNST-SRX ] 02 50 1D.B1.E6 0F.42.41 A7 10 FF ID-REQ (FF)

 

Fri 11/02/2012 06:15:33 PM : [standard-Direct Nack][1D.B1.E6-->ISY/PLM Group=0] Max Hops=3, Hops Left=1

 

Fri 11/02/2012 06:15:42 PM : [iNST-ACK ] 02 62 1D.B1.E6 0F 10 00 06 ID-REQ (00)

 

Fri 11/02/2012 06:15:42 PM : [iNST-SRX ] 02 50 1D.B1.E6 0F.42.41 A7 10 FF ID-REQ (FF)

 

Fri 11/02/2012 06:15:42 PM : [standard-Direct Nack][1D.B1.E6-->ISY/PLM Group=0] Max Hops=3, Hops Left=1

 

Fri 11/02/2012 06:15:46 PM : [1D B1 E6 1 ] ** Not Added ** Restore node Failed

 

Fri 11/02/2012 06:15:46 PM : ---- All Remaining Device Added ----

 

Fri 11/02/2012 06:15:46 PM : [All ] Writing 0 bytes to devices

[LeeG]

The SwitchLinc is an I2CS device. Move to 3.2.6 Official release or 3.3.3 Beta for I2CS support.

[raptor]

Thanks. Upgraded to V.3.2.6 and it solved my problem.