Envirogreen Posted November 22, 2012 Posted November 22, 2012 Very strange behaviour for a simple program. When the front door is opened I want to turn on the light at the entrance (program #1 attached). The problem is that the program only works every other time that I open the door. I have checked the Elk tab and it shows the sensor is showing violated each time, and I get a communication error (error attached). I do have the event log but can't seem to attach it. Also, I have a similar program that looks at violation and being dark outside, and it works every time its supposed to (program #2 attached). Suggestions?
LeeG Posted November 22, 2012 Posted November 22, 2012 Edit the event log with something like WordPad, Copy the event records and Paste into post. The event log file cannot be posted directly.
Envirogreen Posted November 22, 2012 Author Posted November 22, 2012 Thank you - here is the log, along with sequence of events (lights should go on every time). 1. opened door 1st time - lights on 2. opened door 2nd time - lights did not go on 3. opened door 3rd time - lights on 4. opened door 4th time - lights did not go on Thu 11/22/2012 11:16:30 AM : [ELK 0 17 0] Zone : 2nd Flr Motion : Violated (51/2/0) Thu 11/22/2012 11:16:30 AM : [ELK 0 17 0] Zone : 2nd Flr Motion : Open (52/1/0) Thu 11/22/2012 11:16:30 AM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 11:16:35 AM : [ELK 0 17 0] Zone : 2nd Flr Motion : Normal (51/0/0) Thu 11/22/2012 11:16:35 AM : [ELK 0 17 0] Zone : 2nd Flr Motion : EOL (52/2/0) Thu 11/22/2012 11:16:35 AM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 11:16:36 AM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 11:16:36 AM : [iNST-TX-I1 ] 02 62 1D 50 B5 0F 12 00 Thu 11/22/2012 11:16:36 AM : [ Time] 11:16:40 0(0) Thu 11/22/2012 11:16:36 AM : [iNST-ACK ] 02 62 1D.50.B5 0F 12 00 06 LTON-F (00) Thu 11/22/2012 11:16:36 AM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 11:16:36 AM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 11:16:37 AM : [iNST-SRX ] 02 50 1D.50.B5 0F.9D.50 2B 12 00 LTON-F (00) Thu 11/22/2012 11:16:37 AM : [standard-Direct Ack][1D.50.B5-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Thu 11/22/2012 11:16:37 AM : [ 1D 50 B5 1] ST 255 Thu 11/22/2012 11:16:40 AM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 11:16:40 AM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 11:16:40 AM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 11:16:44 AM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 11:16:44 AM : [iNST-TX-I1 ] 02 62 1D 50 B5 0F 12 00 Thu 11/22/2012 11:16:44 AM : [ Time] 11:16:47 0(0) Thu 11/22/2012 11:16:44 AM : [iNST-ACK ] 02 62 1D.50.B5 0F 12 00 06 LTON-F (00) Thu 11/22/2012 11:16:44 AM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 11:16:44 AM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 11:16:45 AM : [iNST-SRX ] 02 50 1D.50.B5 0F.9D.50 2B 12 00 LTON-F (00) Thu 11/22/2012 11:16:45 AM : [standard-Direct Ack][1D.50.B5-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Thu 11/22/2012 11:16:48 AM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 11:16:48 AM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 11:16:48 AM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 11:16:50 AM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 11:16:50 AM : [iNST-TX-I1 ] 02 62 1D 50 B5 0F 12 00 Thu 11/22/2012 11:16:50 AM : [ Time] 11:16:53 0(0) Thu 11/22/2012 11:16:50 AM : [iNST-ACK ] 02 62 1D.50.B5 0F 12 00 06 LTON-F (00) Thu 11/22/2012 11:16:50 AM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 11:16:50 AM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 11:16:50 AM : [iNST-SRX ] 02 50 1D.50.B5 0F.9D.50 2B 12 00 LTON-F (00) Thu 11/22/2012 11:16:50 AM : [standard-Direct Ack][1D.50.B5-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Thu 11/22/2012 11:16:52 AM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 11:16:52 AM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 11:16:53 AM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 11:16:55 AM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 11:16:55 AM : [iNST-TX-I1 ] 02 62 1D 50 B5 0F 12 00 Thu 11/22/2012 11:16:55 AM : [ Time] 11:16:59 0(0) Thu 11/22/2012 11:16:55 AM : [iNST-ACK ] 02 62 1D.50.B5 0F 12 00 06 LTON-F (00) Thu 11/22/2012 11:16:55 AM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 11:16:55 AM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 11:16:58 AM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 11:16:58 AM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 11:16:58 AM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 11:16:59 AM : [ 1D 50 B5 1] ERR 1
LeeG Posted November 22, 2012 Posted November 22, 2012 This looks like the first front door open violation. Device 1D.50.B5 is sent a Fast On which the device received and ACKed. Thu 11/22/2012 11:16:36 AM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 11:16:36 AM : [iNST-TX-I1 ] 02 62 1D 50 B5 0F 12 00 Thu 11/22/2012 11:16:36 AM : [ Time] 11:16:40 0(0) Thu 11/22/2012 11:16:36 AM : [iNST-ACK ] 02 62 1D.50.B5 0F 12 00 06 LTON-F (00) Thu 11/22/2012 11:16:36 AM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 11:16:36 AM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 11:16:37 AM : [iNST-SRX ] 02 50 1D.50.B5 0F.9D.50 2B 12 00 LTON-F (00) Thu 11/22/2012 11:16:37 AM : [standard-Direct Ack][1D.50.B5-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Thu 11/22/2012 11:16:37 AM : [ 1D 50 B5 1] ST 255 This looks like the second door open violation. Device 1D.50.B5 is sent another Fast On which the device received and ACKed. There is nothing in the trace to turn the device Off between the door open violations. What is being used to turn device 1D.50.B5 Off? Thu 11/22/2012 11:16:44 AM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 11:16:44 AM : [iNST-TX-I1 ] 02 62 1D 50 B5 0F 12 00 Thu 11/22/2012 11:16:44 AM : [ Time] 11:16:47 0(0) Thu 11/22/2012 11:16:44 AM : [iNST-ACK ] 02 62 1D.50.B5 0F 12 00 06 LTON-F (00) Thu 11/22/2012 11:16:44 AM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 11:16:44 AM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 11:16:45 AM : [iNST-SRX ] 02 50 1D.50.B5 0F.9D.50 2B 12 00 LTON-F (00) Thu 11/22/2012 11:16:45 AM : [standard-Direct Ack][1D.50.B5-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 This looks like the third door open violation. Device 1D.50.B5 is sent another Fast On which the device received and ACKed. Thu 11/22/2012 11:16:50 AM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 11:16:50 AM : [iNST-TX-I1 ] 02 62 1D 50 B5 0F 12 00 Thu 11/22/2012 11:16:50 AM : [ Time] 11:16:53 0(0) Thu 11/22/2012 11:16:50 AM : [iNST-ACK ] 02 62 1D.50.B5 0F 12 00 06 LTON-F (00) Thu 11/22/2012 11:16:50 AM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 11:16:50 AM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 11:16:50 AM : [iNST-SRX ] 02 50 1D.50.B5 0F.9D.50 2B 12 00 LTON-F (00) Thu 11/22/2012 11:16:50 AM : [standard-Direct Ack][1D.50.B5-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 This looks like the 4th door open violation. Device 1D.50.B5 is sent another Fast On which the device DOES NOT RESPOND TO. Thu 11/22/2012 11:16:55 AM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 11:16:55 AM : [iNST-TX-I1 ] 02 62 1D 50 B5 0F 12 00 Thu 11/22/2012 11:16:55 AM : [ Time] 11:16:59 0(0) Thu 11/22/2012 11:16:55 AM : [iNST-ACK ] 02 62 1D.50.B5 0F 12 00 06 LTON-F (00) Thu 11/22/2012 11:16:55 AM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 11:16:55 AM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 11:16:58 AM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 11:16:58 AM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 11:16:58 AM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 11:16:59 AM : [ 1D 50 B5 1] ERR 1 With the other communication with the device being ACKed and the Hops Left=2 showing good powerline communication something must be interfering with communication this time. Again, what is being used to turn 1D.50.B5 Off as there is nothing in the trace to indicate an Off of any kind is being sent to the device.
Envirogreen Posted November 22, 2012 Author Posted November 22, 2012 I was turning it off manually. Although I have modified the program so that it now turns off automatically after 10 mins (but still same issue). re "With the other communication with the device being ACKed and the Hops Left=2 showing good powerline communication something must be interfering with communication this time. " I'm standing in the same spot (opening and closing the door), and manually turning off the light in between when the light does go on. So nothing that I know of that is changing inbetween that would create interference (and this is a consistent, repeatable issue).
Envirogreen Posted November 22, 2012 Author Posted November 22, 2012 Here is the modified program - still having the exact same issues
LeeG Posted November 22, 2012 Posted November 22, 2012 Some positive things from the trace. Each door open violation is triggering the Program and the Program is issuing the Fast On command to the device. Four Fast On commands are traced with the first three being received and ACKed. With the data in the trace showing the second Fast On was received and ACKed (with the light reported as not turning On) it would look like a timing problem between when the Fast On is sent and the light being turned Off manually. What type of device is controlling the front door light? What type of light, incandescent, LED, CFL? Also note that with the door being opened every 5 seconds or so the second Program Wait will not complete so the Off is not issued until the door remains closed for10 minutes.
Envirogreen Posted November 22, 2012 Author Posted November 22, 2012 Thank you for the quick reply...here's the info requested What type of device is controlling the front door light? -- 2477D Dual Band Switchlinc Dimmer v.40 What type of light, incandescent, LED, CFL? -- incandescent Also note that with the door being opened every 5 seconds or so the second Program Wait will not complete so the Off is not issued until the door remains closed for10 minutes. -- understood...that's why I was manually turning the light off to test the program (and also tested the auto off with timer at 30 secs vs 10 mins). With the data in the trace showing the second Fast On was received and ACKed (with the light reported as not turning On) it would look like a timing problem between when the Fast On is sent and the light being turned Off manually. -- I just did a double check to see if I was going too fast...took more time between open, close, turning off light (when it worked), and going through the cycle again...no change in behaviour (sometimes it turns the light on, and other times it doesn't). Did it one more time to get a clean log (light worked for first 4, fifth did not turn on, and sixth turned on) Attached log below to see if it provides any further clues Thu 11/22/2012 02:16:50 PM : [ 21 C2 B6 1] DON 1 Thu 11/22/2012 02:16:54 PM : [ELK 0 17 0] Zone : 2nd Flr Motion : Violated (51/2/0) Thu 11/22/2012 02:16:54 PM : [ELK 0 17 0] Zone : 2nd Flr Motion : Open (52/1/0) Thu 11/22/2012 02:16:54 PM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 02:16:59 PM : [ELK 0 17 0] Zone : 2nd Flr Motion : Normal (51/0/0) Thu 11/22/2012 02:16:59 PM : [ELK 0 17 0] Zone : 2nd Flr Motion : EOL (52/2/0) Thu 11/22/2012 02:16:59 PM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 02:17:01 PM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 02:17:01 PM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 02:17:01 PM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 02:17:05 PM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 02:17:05 PM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 02:17:06 PM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 02:17:14 PM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 02:17:14 PM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 02:17:14 PM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 02:17:18 PM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 02:17:18 PM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 02:17:18 PM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 02:17:27 PM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 02:17:27 PM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 02:17:27 PM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 02:17:33 PM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 02:17:33 PM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 02:17:33 PM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 02:17:42 PM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 02:17:42 PM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 02:17:42 PM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 02:17:47 PM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 02:17:47 PM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 02:17:47 PM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 02:17:53 PM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 02:17:53 PM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 02:17:53 PM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 02:18:01 PM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 02:18:01 PM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 02:18:01 PM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 02:18:07 PM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 02:18:07 PM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 02:18:07 PM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 02:18:09 PM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 02:18:10 PM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 02:18:10 PM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 02:18:16 PM : [ 21 C2 B6 1] DON 1
LeeG Posted November 22, 2012 Posted November 22, 2012 Unfortunately the Event Viewer is not set for Level 3 so no commands are traced outbound and no inbound messages. Also there must be a comm issue or perhaps link record issue as the manual paddle operation did not appear in the first event trace at all. I'll do some testing of a Fast On with a comparable firmware to see if I can find anything the device does not like about Fast On. Have not heard of anything. Is there a slow ramp rate involved where the dimmer is still ramping the device Off when the next Fast On is received?
Envirogreen Posted November 22, 2012 Author Posted November 22, 2012 log with level 3 first 3 opens turned light on, 4th no light, 5th light, and sixth no light changed light from fast on to On to see if that made any difference - doesn't seem to have Thu 11/22/2012 02:45:13 PM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 02:45:13 PM : [iNST-TX-I1 ] 02 62 1D 50 B5 0F 11 FF Thu 11/22/2012 02:45:13 PM : [ Time] 14:45:17 0(0) Thu 11/22/2012 02:45:13 PM : [iNST-ACK ] 02 62 1D.50.B5 0F 11 FF 06 LTONRR (FF) Thu 11/22/2012 02:45:13 PM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 02:45:13 PM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 02:45:13 PM : [iNST-SRX ] 02 50 1D.50.B5 0F.9D.50 2B 11 FF LTONRR (FF) Thu 11/22/2012 02:45:13 PM : [standard-Direct Ack][1D.50.B5-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Thu 11/22/2012 02:45:13 PM : [ 1D 50 B5 1] ST 255 Thu 11/22/2012 02:45:18 PM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 02:45:18 PM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 02:45:18 PM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 02:45:26 PM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 02:45:26 PM : [iNST-TX-I1 ] 02 62 1D 50 B5 0F 11 FF Thu 11/22/2012 02:45:26 PM : [ Time] 14:45:30 0(0) Thu 11/22/2012 02:45:26 PM : [iNST-ACK ] 02 62 1D.50.B5 0F 11 FF 06 LTONRR (FF) Thu 11/22/2012 02:45:26 PM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 02:45:26 PM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 02:45:29 PM : [iNST-SRX ] 02 50 1D.50.B5 0F.9D.50 2B 11 FF LTONRR (FF) Thu 11/22/2012 02:45:29 PM : [standard-Direct Ack][1D.50.B5-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Thu 11/22/2012 02:45:31 PM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 02:45:32 PM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 02:45:32 PM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 02:45:40 PM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 02:45:40 PM : [iNST-TX-I1 ] 02 62 1D 50 B5 0F 11 FF Thu 11/22/2012 02:45:40 PM : [ Time] 14:45:43 0(0) Thu 11/22/2012 02:45:40 PM : [iNST-ACK ] 02 62 1D.50.B5 0F 11 FF 06 LTONRR (FF) Thu 11/22/2012 02:45:40 PM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 02:45:40 PM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 02:45:42 PM : [iNST-SRX ] 02 50 1D.50.B5 0F.9D.50 2B 11 FF LTONRR (FF) Thu 11/22/2012 02:45:42 PM : [standard-Direct Ack][1D.50.B5-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Thu 11/22/2012 02:45:45 PM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 02:45:45 PM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 02:45:45 PM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 02:45:53 PM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 02:45:53 PM : [iNST-TX-I1 ] 02 62 1D 50 B5 0F 11 FF Thu 11/22/2012 02:45:53 PM : [ Time] 14:45:57 0(0) Thu 11/22/2012 02:45:53 PM : [iNST-ACK ] 02 62 1D.50.B5 0F 11 FF 06 LTONRR (FF) Thu 11/22/2012 02:45:53 PM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 02:45:53 PM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 02:45:53 PM : [iNST-SRX ] 02 50 1D.50.B5 0F.9D.50 2B 11 FF LTONRR (FF) Thu 11/22/2012 02:45:53 PM : [standard-Direct Ack][1D.50.B5-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Thu 11/22/2012 02:46:03 PM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 02:46:03 PM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 02:46:03 PM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 02:46:07 PM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 02:46:07 PM : [iNST-TX-I1 ] 02 62 1D 50 B5 0F 11 FF Thu 11/22/2012 02:46:07 PM : [iNST-ACK ] 02 62 1D.50.B5 0F 11 FF 06 LTONRR (FF) Thu 11/22/2012 02:46:07 PM : [ Time] 14:46:11 0(0) Thu 11/22/2012 02:46:07 PM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 02:46:07 PM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 02:46:07 PM : [iNST-SRX ] 02 50 1D.50.B5 0F.9D.50 2B 11 FF LTONRR (FF) Thu 11/22/2012 02:46:07 PM : [standard-Direct Ack][1D.50.B5-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Thu 11/22/2012 02:46:12 PM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 02:46:12 PM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 02:46:12 PM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0) Thu 11/22/2012 02:46:20 PM : [ELK 0 1 0] Zone : Front Door : Violated (51/2/0) Thu 11/22/2012 02:46:20 PM : [iNST-TX-I1 ] 02 62 1D 50 B5 0F 11 FF Thu 11/22/2012 02:46:20 PM : [iNST-ACK ] 02 62 1D.50.B5 0F 11 FF 06 LTONRR (FF) Thu 11/22/2012 02:46:20 PM : [ Time] 14:46:24 0(0) Thu 11/22/2012 02:46:20 PM : [ELK 0 1 0] Zone : Front Door : Open (52/1/0) Thu 11/22/2012 02:46:21 PM : [ELK 1 0 0] Area : The Goldstein's : Not Ready To Arm (2/0/0) Thu 11/22/2012 02:46:22 PM : [iNST-SRX ] 02 50 1D.50.B5 0F.9D.50 2B 11 FF LTONRR (FF) Thu 11/22/2012 02:46:22 PM : [standard-Direct Ack][1D.50.B5-->ISY/PLM Group=0] Max Hops=3, Hops Left=2 Thu 11/22/2012 02:46:27 PM : [ELK 0 1 0] Zone : Front Door : Normal (51/0/0) Thu 11/22/2012 02:46:27 PM : [ELK 0 1 0] Zone : Front Door : EOL (52/2/0) Thu 11/22/2012 02:46:27 PM : [ELK 1 0 0] Area : The Goldstein's : Ready To Arm (2/1/0)
Envirogreen Posted November 22, 2012 Author Posted November 22, 2012 forgot to mentioned ramp rate is 0.5 secs
LeeG Posted November 22, 2012 Posted November 22, 2012 There are 6 On commands issued, 6 On commands ACKed by the device. Still no messages from device that paddle is being pressed. Only thing I can think of is the device is retrying the paddle Off press message being sent to the PLM. With nothing being received about the paddle Off press at the PLM it would not send an ACK back to the SwitchLinc so it will retry the paddle Off message 3 times. That may be having some effect as the last trace shows 6 On commands sent and ACKed by the device. Try a Show Device Links Table for the SwitchLinc and Compare when the link record display completes. If the link records are correct in the device the PLM could be missing the required Responder link record. Do you have any idea how full the PLM link database may be? Large number of devices and large number of ISY Scenes with a large number of devices in the Scenes.
LeeG Posted November 23, 2012 Posted November 23, 2012 An alternate test method that will eliminate the manual use of the paddle. Change the Wait 10 minutes to Wait 5 seconds before issuing the Off for the door light. Be sure to wait say 10 seconds between door opening to insure the door light Off has a chance to execute after the Wait 5 seconds completes. Post the trace so the command flow can be verified. If the door light turns Off consistently and On again when the door is opened the next time when the paddle is not used that is more evidence the lack of a paddle press message is related.
Envirogreen Posted November 23, 2012 Author Posted November 23, 2012 Lee, That is definitely interesting. I changed the rule as you suggested and with light off being automated (no paddle press) door opened (6 times), light when on (and then off) as expected/desired. So that's really good news. The paddle seems to work, when used normally (without the light being programatically turned on). I have also found that by turning the lights off with the paddle, the door open will not turn on the lights (so open door, lights go on, paddle off, open door, lights don't go on, paddle off, open door, lights still won't go on, however, if I don't paddle off the lights will go on when the door is next opened). I hope this makes sense. While there is a resolution when paddle off is not used, I expect that people will at times paddle off and don't want to create problems. Thank you again.
LeeG Posted November 23, 2012 Posted November 23, 2012 Thanks for that test. It was not meant as a functional alternative, only to help isolate the manual paddle operation. There is something wrong with the link records either in the SwitchLinc itself or the ISY PLM. The paddle will always manually control the load unless the switch is defective. The current issue is that the ISY PLM is not notified of the paddle press. When a device is added to the ISY the link records are created so that the ISY is notified that a paddle/button is pressed. This paddle/button notification is not happening. The next step is to run the Show Device Links Table and Compare I described a few posts back. If the Compare shows a link record problem (other than on last End of List record) a Restore Device should be done. Once the paddle notification problem is resolved I think the manual paddle operation will not cause a problem as it is now.
Envirogreen Posted November 26, 2012 Author Posted November 26, 2012 so I unlinked the switch, factory reset, re-linked everything ... and still the exact same issue. At this point since the problem really only occurs during testing use case vs real life use case I'm going to give up on this issue. Its strange behaviour but one I can live with for now. Lee - Thank you for your help.
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