m6bigdog

I have powered ON/OFF & rebooted the Eisy & PLM more times than I can count. For a day plus, nothing I have tried has connected the PLM!!

Transitioned from an ISY994i/IR Pro installed in 2013, to the Eisy(5226) in 2024 and all was well until: This week (3/26/2025) the ISY programs stopped and I discovered the PLM LED off. Replaced the PLM with new module from Insteon, but after numerous power off & reboots into ISY Admin Console the PLM Status remains / "Not Connected". Troubleshooting: 1) Installed new PLM 2413U, LED ON then connected the USB cable, power up eisy 2) Install New USB Cable, repeat step 1 & 4 3) Use another USB Port, repeat step 1 & 4 4) IoX Finder - Admin Console (LAN) – ISY loads all Programs & all +48 Devices 5) PLM factory reset & reboot, ISY Tools/Diagnostics/PLM Status/Not Connected 6) File/Restore Modem (PLM) constantly cycles (0-100%) without “write update to devices” 7) Eisy will not perform a factory Reset (Multi-Function Button depressed = x10) Numerous, Power On Restart & Reboot: ISY Tools/Diagnostics/PLM Status/Not Connected Notes: 9) Firmware IoX v.5.8.4 (2024-06-27-11:35:44) 10) Internet Access: Disabled 11) Config/System/Network: settings DHCP (check-gray) and IP address is 0.0.0.0, cannot be changed. 12) Config/System/Clock: Change Locations, yields, Date correct, time -8 hrs. with Sunrise & Sunset resets to 12:00:00 AM. 13) Config/System/Clock: Change Locations, not saved in Clock Bar after changing tabs or reboot. 14) Tools LOG: UDReport.txt, 1st Error 0 Wed 2025/03/26 02:23:30 PM Questions: How can I test the PLM and/or eisy USB ports to determine which is the problem. Is it possible to do a eisy "factory Reset", then reload devices & programs from recent IoX Backup file, then Restore PLM? It would seem there is more than an PLM Not Connected issue with the "Config/System" issues Other Diagnostics/Troubleshooting Suggestions?? Thanks

I have been using 10 of these Insteon 2442-222 Micro Dimmer driving 2 each 75 watts of incandescent PAR20 bulbs in an outdoor motion sensor flood lighting arrangement for many years without a single failure. I would anticipate the Micro Dimmer failure you experienced is due to the LED bulb it was driving. The Micro Dimmer is rated for 200 watts "incandescent" load and at 120Vac that is only 1.6 amps. Unfortunately, the Micro Dimmer output is not rated for driving an LED or CFL bulbs or the module spec would also indicate CFL/LED bulb compatibility. CFL and LED bulbs have a different current draw profile due to their internal circuitry and that current profile is not always compatible with the dimmer's output circuitry capability. So, if you try another Micro Dimmer with an LED bulb, I anticipate the new Micro Dimmer will suffer the same fate. I would anticipate that using low wattage incandescent bulbs as I have in a "programmed Dusk/Dawn-Motion Sensor-Dimmer Controlled fixture" (bulbs dimmed most of the time with an on-time of only minutes a day) is efficient and the actual cost difference compared to using an LED bulb for all practical purposes would be insignificant.

FWIW, the Insteon Model 2443 Dual-Band Access Point has the same power supply board as the PLM and fail in the same way. I just repaired my PLM 2413S V1.B, date code:1325 (while waiting for a new one to arrive) by replacing C7 only with a 10uf 50v cap (105degC) that I had in by parts bins. I did a lot of Electronics Engineering, to include Switching Power Supply design, during my 40 year electronics career, hence I have tons of spare parts.) While I was testing/checking the system , I saw one of the 6ea. Access Points in my system had a dead LED. So, I pulled it apart and sure enough it has the same power supply and C7 was bad so I replaced it and the Access Point was back online. C7 is the first cap in the Pi filter, after D6, the half-wave rectifier and has the most ripple current; hence it will get the hottest from ESR. This power supply a DC to DC converter with a 200khz step-down transformer drive circuit.

I GOT IT!!! Took awhile but I found it. I'm running IE 11 Open the Java Console - Security Tab - Uncheck "Java content in Browser" Click "OK" and close all Browsers and restart Browser. This will force the browser to provide the option "Do you want to open or save ?" with when you click on a Java hyperlink. This is much better because before every time I clicked on a Java link it would automatically launch the application with only a Run or Cancel option. I can also see if you open the java console and under Temporary Internet Files open "View" it provides the option to delete a single application of your choice and the cache. Would this be sufficient to delete the application before installing another jlpn file. Would be nice to independently clear and update the admin console or the Dashboard!! And, since I am full of questions; 1) I see the all versions of the Admin Console and Dashboard files have a generic name, so can I rename the file to add the version number without causing a problem for the installed file. I saved each file in a named version folder, however it just would make life easier to rename the file when it is saved and know which version you're launching. 2) Also, does it matter if I launch more than one version of the Admin Console or Dashboard without clearing the other application and cache? Or will the jlpn files get corrupt or confused with duplicate applications using the same cache? Thanks, Rod...

Xathro, I tried your procedure however I did not see where I had a opportunity to save the file. When I pulled the Admin Console from my ISY it launched in to the Java Run screen/window. I also noticed the AC version stored in my ISY is v 4.1.17 and the Admin Console I installed from UDI download was v 4.1.2. The last firmware I installed was OADR v 4.1.17 for the ZigBee dongle, but so I do not need to launch the browser to load the AC I installed v 4.1.2. I anticipate the Admin Console v 4.1.17 was installed as part of with the firmware v 4.1.17. However, an updated Java versions can be installed to operate from the Java cached application. Can you please elaborate on your procedure to save the JNLP application during the download. Thanks, Rod...

I stand corrected, It was a Alpha Admin Console I was running 4.1.3 but some how the URL I had for 4.1.3 installed v 4.1.4 on my system and that hosed the program loading. No fun...

I have yet to discover a method for saving the Java Admin Console and Desktop applications (jnlp extention) on my system and installing from the saved file rather than from the UD URL. It may provide a more reliable restore process if I had a copy of the known good and tested Java application on my system when restoring the ISY Admin Console & Dashboard after clearing the Java cache. There is always an unknown element when running Java application files from a URL on the UD server. Just thinking, Rod...

Xathros, I have been doing ISY stuff for only 5 months now and I just experienced my first Beta version Admin Console UI problem that prevented my programs from loading when the Program tab is opened. I fixed it by downgrading to v 4.1.2. However, it took a while to recognize the problem was the UI version since I had been using the install URL & version for the Admin Console for a week or so before the program load problem started. Regards, Rod...

Peter, I agree however I have little hair to take action on!! Another post you may want to review: Subject: Inteon Micro Module Dimmer - 2442-222 Device Options window Date: Mon Mar 03, 2014 9:43 am URL: viewtopic.php?f=27&t=13847 I discovered the best and easiest method to confirm the modules true switch functions is with the modules "Set Button". Identify Switch Type: Before you install Micro module behind a switch, you must determine which switch operation mode applies to your switch—latching, single momentary or dual momentary—as each is wired differently: • Latching (default mode): Switch has no central position. It can be tapped on both the top and bottom and remains in that state once released. • Single momentary: Switch can only be tapped in one location. It returns to central position once released. • Dual momentary: Switch can be tapped on both the top and bottom. It returns to central position once released. Also, reference the screen shot from the Device Options window on My ISY: firmware: OADR v 4.1.17, UI: v4.1.2. Note: the 3-way check box description different than your screen shot!! I have 2 Micro Module Dimmers installed in Motion Sensor circuits configured with "Latching", "Single Line" & "High always On; Low always Off" functions set yet the only box checked is "High always On; Low always Off". My troubleshooting yields: (this info was forwarded to Michel) "Latching: (Off) Momentary" - check box function reversed. "Single Line: (Off) Dual-Line" - check box function reversed. "Line High always On; Line Low always Off: (Off) Acts As 3-way" - check box function correct. The "Acts as 3-way" function can be tested with programming in the ISY controller or a linked switch to check the reversing of the module's sensor Line(s) High/Low & Module On/Off function. Lets not discuss how long it took for me to get the first motion sensor circuit working given 2 of the 3 Device Option switch check box functional descriptions are reversed . Having fun Now, Rod...

Michel, The problem was a BAD Admin Console that just wouldn't open the Programs. I sent you an email explaining the problem and the link. Like I said, computers are just a passing fad!! Rod...

Yes as I posted above the programs are still running normally. I have programs that turn the outside light off after a 10 sec. delay during daylight if the light is turned on and those programs are running fine.

I tried disabling the Norton AV & Firewall but no change. The only other thing I see is the configuration/System - Network IP address will not save; after a re-boot the values return to all blank values. I tried using DHCP and then entering fixed LAN values set in the router (IP/Subnet/GW/DNS/HTTP) with DHCP & UPnP unchecked and with UPnP checked.

I tried that first thing, The Summary tab is also blank...

I just opened the Administrative Console and all My Programs are missing however the ISY programs are running.. Also, under the Configuration tab - System IP address is gone! However, ISY Finder has the correct URL (IP address & uuid), About info looks normal (fw: OADR v.4.1.17, ui: v.4.1.14), all the devices are in the Main tab and the Email/Notifications includes my SMPT Settings info. The Dashboard (4.1.17) has all MY Programs listed however the My Electricity - Provision the meter, Install Code and Extended PAN ID valued are incorrect. So what happen and how do I recover? Yep I rebooted my computer and the ISY994 Thanks for the Help, Rod...