Stagehand

I have a reliability issue with the ZEN31 LED dimmer. I have six of them on the top and bottom my kitchen cabinets. (I am working with Zooz support on this issue as well) At sunset a program turns on and sets various intensity levels to four Z-Wave switches and two Insteon switches. It also triggers the "Then" of a separate program that sets six ZEN31 dimmers as such: Red-0, Green-0 ,Blue-0, Warm White-255, Intensity-50%. At 9:00pm a program turns off one Z-Wave switch and then sets the six ZEN31 dinners as such: Red-0, Blue-255, Green-0, Warm White-0, Intensity 25%. My problem is that intermittently some the ZEN31 dimmers do not respond correctly. I have been tracking it for nearly a year and the issue is random throughout the six ZEN31 and not in any sort of recognizable pattern. However, the Z-Wave and Insteon devices work flawlessly. I have ruled out distance as an issue. My system is a Polisy with a new ZMatter board. (the previous was a Zooz Zwave dongle) IoX version 5.5.9 Has anyone experienced this kind of issue? Thank you

Thank you Asbril. I checked to see if my thermostats are addressed as ZY and they are. I decided to try again. So I deleted the Thermostats from the Alexa app. Then deleted the devices from the ISY portal connected to Alexa. I did not exclude the Thermostats from the ZWave system as everything is working fine there. I re-added the thermostats in Alexa. Ran discovery in Alexa. They were both discovered by Alexa, but I get a message from Alexa that the Thermostats are not responding. I am happy to try any other suggestions. I'm sorry that I am unable do offer you any suggestions with your issue. I am not experienced with using Variables and routines through Alexa. All the best,

A few days ago I migrated to Zmatter. I first upgraded to version 5.5.3. Struggled through the devices that did not successfully migrate. Now the only issue I cannot resolve is to regain control of my Go Control Zwave thermostat through Alexa. I have two of the thermostats in my home and they both do not respond to Alexa. They do respond perfectly through the IoX system. This is what I have done. Deleted old thermostats in Alexa App. Deleted thermostat connection to Alexa in the ISY Portal Un-included and re-included the thermostats 3 times. Factory reset both thermostats twice. Alexa seems to discover the thermostats but says that they are not responding when asked to perform a command. Does anyone have any suggestion? Thank you.

Thank you Mr. Bill. That makes perfect sense to me and explains it all. Thank you Getty for your efforts.

Thank you for your quick reply. I have followed the process in the wiki that you suggested many times in the past and just now in case I overlooked something. No Change. I'm running Windows 11 Browser is Chrome Both computers are on WiFi. When I try to access Polyglot V2 it sends me directly to the Portal Login website. When I try to access Polyglot V3 it will not connect to address https://my.isy.io:3000 I am curranty using computer #2 away from home and connecting to the IoP via internet. I do not know about VLAN but I suspect not. It is a simple home network. Thank you,

I have a Polisy Pro and two computers. One computer I can access Polyglot V2 and V3. The other computer will not access either Polyglot versions. Both computers are able to run the IoP software version 5.4.4. The second computer is newer and I take it with me when I am away from the house. The first computer stays home and is always on. I have been accessing the Polyglot V2 and V3 when I am away from home through the first computer by using the remote software Teamviewer. I would like to finally resolve my problem. I have looked through the forums and help sites and clicked around the IoP software with no luck. Please help walk me through the setup. Thanks

It seems to have fixed my issue. Thank you kzboray and Lilyoyo1.

Hello Lilyoyo1, I am unable to locate the the Zwave only firmware. I am confused. I am currently running ISY 5.3.4 firmware. Is there a different firmware for the 994i box? Thank you

I will go there now. Thank you.

I am switching over to a Polisy from an ISY994i in small steps. I only have a handful of Insteon products but today I moved my PLM over to my Polisy from my ISY994i. I had no issue with the transfer. However, I am still running a substantial amount of ZWave devices and programs on the ISY994i. The ISY994i is now running in safe mode because it cannot find the PLM and none of the Z wave devices or programs are responding. Is there any way that the ISY994i can run ZWave only? Thank you

I am slowly switching over from my ISY994i to ISY on Polisy. I found a posting on this topic posted on 12/13/21 and followed the direction (or so I thought). Somewhere along the line I made a few errors and now I have confused myself. Here is what I did. Polyglot Settings: Address/Hostname - Changed IP address the the Polisy address. 192.168.1.144 Port - Changed to 8080 Username - Entered username Password - Entered Password Use HTTPS - unchecked MYQTT Setting: Address/Hostname - localhost (Already set. I did not need to change) (Here is where I believe I went wrong) MQTT Port - ****** I changed it to 8080. (I cant remember the original port number.)****** Reset Ran Putty command sudo rm -rf/var/isy/FILES/CONF Noticed that I probably should not have changed MYQTT port and changed it to 8083 (That is possibly the original port number might be but am not sure) Reset Ran Putty I get message that ISY automatically detected needs Username and password. I have entered the info with no success. And Polisy does not show up on ISY Finder App

I Just found the issue... Under the "My Programs" folder I had an erroneous "If" condition. I deleted that condition and.... Voila!! It worked just fine. Sorry for the false alarm.

Hello, I have just upgraded my Polisy to ISY 5.4.3. I wrote my first program that included a command to send a text and email notification. When I tested this by executing the "Run Then" command I did not get any notifications. If I go to the Configurations - Setting/Groups and run a Test, I get a correct test notification on both Text and Email. Here is the program: If - Attic Leak Sensor / ZW002 Water Detected 1 Status is On Then - Send Notification 'Tom Text and Email' Content 'Attic Leak Sensor'

I'm sorry I am replying so late. I just noticed your question. No, I did not have any issues pairing. My ISY is one floor away approximately 30 feet away from the ZEN31 and I am using six of them.

I have a very similar situation (to this post). I have updated my ISY to version 5.3.4 about two weeks ago. Since then I have received the "Cannot Communicate with..." messages on more than 10 devices wired and battery operated. For the most part these same devices seem to respond to programs properly but occasionally they do not. In my case these are all Zwave devices. I have only a few Insteon devices and these do not seem to be affected. I have run the "Zwave Synchronize Nodes" command for all of the nodes. This has not solved the problem. I am hoping to avoid excluding and then re-including these devices so I don't have to spend hours adjusting the many programs I have running. I do have a Polisy Pro running with my ISY. I would like to run ISY on Polisy but I do not fully understand it yet. I am not apposed to simply moving everything to the Polisy and retire my 994i ZW/IR Pro. Any suggestion? Thank you.