Stagehand

I have a reliability issue with the ZEN31 LED dimmer. I have six of them on the top and bottom my kitchen cabinets. (I am working with Zooz support on this issue as well) At sunset a program turns on and sets various intensity levels to four Z-Wave switches and two Insteon switches. It also triggers the "Then" of a separate program that sets six ZEN31 dimmers as such: Red-0, Green-0 ,Blue-0, Warm White-255, Intensity-50%. At 9:00pm a program turns off one Z-Wave switch and then sets the six ZEN31 dinners as such: Red-0, Blue-255, Green-0, Warm White-0, Intensity 25%. My problem is that intermittently some the ZEN31 dimmers do not respond correctly. I have been tracking it for nearly a year and the issue is random throughout the six ZEN31 and not in any sort of recognizable pattern. However, the Z-Wave and Insteon devices work flawlessly. I have ruled out distance as an issue. My system is a Polisy with a new ZMatter board. (the previous was a Zooz Zwave dongle) IoX version 5.5.9 Has anyone experienced this kind of issue? Thank you

Thank you Asbril. I checked to see if my thermostats are addressed as ZY and they are. I decided to try again. So I deleted the Thermostats from the Alexa app. Then deleted the devices from the ISY portal connected to Alexa. I did not exclude the Thermostats from the ZWave system as everything is working fine there. I re-added the thermostats in Alexa. Ran discovery in Alexa. They were both discovered by Alexa, but I get a message from Alexa that the Thermostats are not responding. I am happy to try any other suggestions. I'm sorry that I am unable do offer you any suggestions with your issue. I am not experienced with using Variables and routines through Alexa. All the best,

A few days ago I migrated to Zmatter. I first upgraded to version 5.5.3. Struggled through the devices that did not successfully migrate. Now the only issue I cannot resolve is to regain control of my Go Control Zwave thermostat through Alexa. I have two of the thermostats in my home and they both do not respond to Alexa. They do respond perfectly through the IoX system. This is what I have done. Deleted old thermostats in Alexa App. Deleted thermostat connection to Alexa in the ISY Portal Un-included and re-included the thermostats 3 times. Factory reset both thermostats twice. Alexa seems to discover the thermostats but says that they are not responding when asked to perform a command. Does anyone have any suggestion? Thank you.

Thank you Mr. Bill. That makes perfect sense to me and explains it all. Thank you Getty for your efforts.

Thank you for your quick reply. I have followed the process in the wiki that you suggested many times in the past and just now in case I overlooked something. No Change. I'm running Windows 11 Browser is Chrome Both computers are on WiFi. When I try to access Polyglot V2 it sends me directly to the Portal Login website. When I try to access Polyglot V3 it will not connect to address https://my.isy.io:3000 I am curranty using computer #2 away from home and connecting to the IoP via internet. I do not know about VLAN but I suspect not. It is a simple home network. Thank you,

I have a Polisy Pro and two computers. One computer I can access Polyglot V2 and V3. The other computer will not access either Polyglot versions. Both computers are able to run the IoP software version 5.4.4. The second computer is newer and I take it with me when I am away from the house. The first computer stays home and is always on. I have been accessing the Polyglot V2 and V3 when I am away from home through the first computer by using the remote software Teamviewer. I would like to finally resolve my problem. I have looked through the forums and help sites and clicked around the IoP software with no luck. Please help walk me through the setup. Thanks