Geddy

@sorka as @Guy Lavoie says it is in the link I posted earlier. Just be sure not to unzip the file! If you’re on macOS sometimes it will automatically unpack the zip file so be sure you do NOT allow that if on macOS.

@danncas for the 3000 port connection it should be the same user/pass as the admin console. It’s been mentioned that once your eisy is updated to 6.x that you should only access the plugins via the eisy ui. So drop the port number and just try to access eisy ui. Going that way will use the portal credentials. There is a change in how plugins are managed and logging into the IoX system and if you change between eisy ui and polyglot logins it could cause issues with some plugins. This is the reason UD has been suggesting only using the eisy ui now.

@danncas what web address are you trying? For eisy_ui (eisy.local) the login is the UD Portal credentials. It’s not advised to use the :3000 port address after recent updates in eisy_ui.

@daveslc and @EHall you both will probably need to open a support ticket with UD to get the best answer and resolution to this issue: https://www.universal-devices.com/my-tickets More than likely (certainly with @EHall) your devices were on an older version and there is/was a risk of them breaking in the most recent update mentioned here: https://forum.universal-devices.com/topic/46475-updated-software-available/.

@BVincent be sure that you are using your UD Portal credentials when logging into eisy_ui. If you are able to get to the login screen then it's working. If it's just an invalid credentials error then you're possibly using the wrong user/pass combination. I've never tried the "forgot pass", but make sure you're checking your SPAM/Junk folder too.

As @Guy Lavoie suggests the best method is to open a support ticket with UD. Based on the latest release it's not suggested to update from an older version (like you have). Also note that the most recent update specifically states to be local and use Admin Console. https://forum.universal-devices.com/topic/46475-updated-software-available/ You can open a ticket here: https://www.universal-devices.com/my-tickets

@carguy you renew on the UD Portal. If you have more than one device on your account you need to click "My Profile" in the top right and select the device you want to renew. Then under Tools -> Information -> ISY Portal Access License -> Renew License. Be sure that the eisy UUID is displayed. Are you still using the portal with the ISY994? Otherwise, you might be able to migrate that portal license over to the eisy if it has more time remaining. But that might require a support ticket with UD. The other way is easy and automatic. If you're no longer using the ISY994 and do not need the portal on it be sure to cancel the portal and you can delete that device from your account by clicking the red "x" to the left of the device.

No need. You just pre-paid for another year. The current "free trial" doesn't expire until Sept 14, 2026. At that time your new licence will be active and run until Sept 14, 2027.

Try this: https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Linking_a_KeypadLinc#KeypadLinc_Options Also, I think there might be something in the cookbook. Might be the same that's in the wiki though. Don't think there's been any update since they were introduced. What are you trying to do? Remember, after IoX 5.x you need to click the button next to the option to get it actually set to the device. (like backlight and on level) Not entirely sure what this means, but could be a corrupt link or data file for that device. Since 32FBC1 is probably the Insteon address for that keypadlinc. Is this a newly installed device or one you're just "playing" with all of a sudden? Either way, I'd make a backup of IoX before you proceed much further in case something becomes corrupt. Hopefully it isn't at this point, but have a backup handy to restore if something really goes goofy.

IF you can see the eisy in the IoX Finder Window list and you cannot login with the default do you think you ever changed the password? If it's up to date with firwmare or has IoX 6.x installed then you woudl need to use your portal credentials unless you're manually adding the local connection address. The login popup box should indicicate what credentials are needed. If it doesn and you have older than 5.9.1 installed then open a support ticket to get the device updated and regain access. https://www.universal-devices.com/my-tickets With the eisy connected to your network try this page in a browser: eisy.local:8443/WEB/sysconfig.txt (This is a local site so it is okay to accept any security warnings and continue to the "site".) If using eisy.local does not work you might need to use the IP address of your eisy. If you do not know that you can usually find that in the router settings for connected devices. What do you see at the top? Also, look for an IoX Version in the resulting text. It seems that there could be an SD card issue like @Guy Lavoie is mentioning. Use a SOFT eraser and gently wipe the connector tabs of the SD card. Be sure there is no residue from the eraser. Be sure the ISY994 is powered off (unplugged) before removing the SD card. One thing that just came to mind - are you using the start.jnlp file from the UD site? Maybe clear the java cache again (still...checking all 3 boxes in this process). Then download the admin.jnlp from the device directly and see if that changes what you see. I believe the way to get it directly from the device is using a web browser and go to: http://ip.of.isy/web/admin.jnlp (be sure to change "ip.of.isy" to the actual IP for the ISY994).

@Riggins44 If you haven't resolved this please open a ticket with UD to review. https://www.universal-devices.com/my-tickets @EWhite I would suggest opening a ticket since there had not been an update here in over a week. Please update here with what is learned.

@LFMc the best way to share a program in the forums is to right click on the program and select "Copy to Clipboard". Then paste as text in your topic. This will give an easy to read format and make it easy for anybody helping to edit the program without too much typing. Looks like the post above you used "export". Be sure you select the last option of "COPY to clipboard". Screenshots aren't much help because people will have to retype a lot of stuff or try to describe what to do based on the picture. Also, the text becomes searchable on the forums if you should ever need to refresh your memory or have a similar issue you can find the "old" post based on the program information.

Not really….if the eisy hasn’t been setup how do you plan on setting it up? As a new system or migrating the ISY994 information to the eisy? If starting over then it might help, but most wont be willing to start over. I’m not familiar with the OADR part of the firmware in your picture. Do you have your device connected to your power company? Since the ISY994 is not longer supported by UD the forums are the best bet to getting that working again. Maybe others have an idea about that firmware and how to get the admin console to see the programs tab.

@AGoldreich welcome to the UD Forums. The issue of not being able to see the programs indicates the UI and Firmware of your system do not match. This is common in the ISY994 line. When you're in the admin console look at Help -> About and confirm that the Firmware and UI match. If they do not then you'll need to clear the java cache - be sure you check ALL THREE boxes in this process. Then download a fresh start.jnlp from the UD site (on the homepage click on "My ISY" and save the start.jnlp locally). Then run start.jnlp and accept any Java alerts. If still having issues please let us know what firmware you are using. Please list the number you see in the "Help -> About" menu. When did you receive the eisy? If this is recent then it should accept these for login. Would need to have it connected to your network before IoX Finder (start.jnlp) will find the location. If it's an older device that you're just now setting up you might want/need to open a support ticket with UD to get it updated as some updates have bricked older devices that people have not kept up to date or updated since receiving. Let's fix one thing at a time so be sure you can get into the ISY994 first and see programs again. Then be sure you run a backup.

@PeteEaston you might be better off opening a support ticket with UD to get into specifics. Do you happen to know what IoX version you were running before the update? It's possible that it might have been longer than a few "months" and your system might have been just old enough that the update didn't take to some other underlying system. https://www.universal-devices.com/my-tickets But, yes, as @Guy Lavoie suggests sometimes trying to run the updates from the Java Admin Console again can complete an update process. Can you try to get to this web page (it's local so it's okay to hit continue to site if you get a security alert): https://polisy.local:8443/WEB/sysconfig.txt (you might need to replace "polisy.local" with the IP address of the device. If you do not know the IP address the you can usually find it in connected devices on your router (assuming it's booting up and connecting to the network).