Geddy

@oamber you'll need to find the .sate files for UD. Depending on your computer OS. Referenced in the wiki. Look for these and delete them all (make sure admin console and finder are closed before you delete these files). https://wiki.universal-devices.com/Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored (In macOS it looks like they might be in /var/folders (try typing open $TMPDIR in Terminal) - I don't know macOS, but Google told me that) Then if you're on Windows to right click on IoX Launcher shortcut and make sure the "Run:" option is "Normal Window"

The tab is a little stronger than you think. I've only had to perform an air gap reset on a few devices and surprised at how it really takes a little effort to pull the thing out. Of course as @hart2hart says a tiny screw driver really helps. What bugs me is having to hold it in until the beeping stops. That's the hard part. On the IoX side of things in theory when you link a device to IoX it has the option to "remove existing links". While that's not a true factory reset of the device it should overwrite any device links, but many have commented it can still leave ghost links so the air gap method is the best way to reset it. Too far down the development road to expect Insteon to make a new/different way to reset a switch. But a great suggestion to maybe take to their tech support!

This is a longstanding "bug" (UI difference) that started in IoX 5.x many years ago. After you set the percent you need to hit the button NEXT to that value. This goes for most the options like on level, ramp rate, and backlight. Write changes is not doing what you think it should (I think it's mostly for battery devices). I don't ever click "write changes". There's also a UI issue that sometimes might not always show what the level you have set will be. That usually is for the backlight setting though (if I recall correctly). Also, please update your system. It will help keep things current and fix any unexpected issues otherwise. See the information in the current release area: https://forum.universal-devices.com/topic/46475-updated-software-available/

@JohnC I've given up trying to make this work with Apple. It was hopeful and I think I got it to work for a bit, but the plugin keeps expiring and it's not something I use enough to try to make it work right. Out of 40+ Insteon nodes I have maybe 10 worked as expected and those were just on/off switches. I couldn't get fans, dual or dimmer outlets to work. Having to set this up multiple times and knowing that so many didn't work I'd end up having to skip programming them and it was too time consuming to try to get things setup or not setup to mess with it. So the last time the plugin quit working (maybe a month ago) I just haven't done anything about trying to get it reset. Thankfully my Alexa setup still works as expected so I really don't need the Apple connection. Though it was nice to have the watch turn stuff on/off rather than having to "yell" at Alexa.

I would suggest a program to set the on level for the different times of day. From "x" time to "y" time be "w%" on value. I think I had something like this before, but not with a motion sensor. Just having lights to turn on less bright at times in the middle of the night so not to blind or wake people. Night-MWC - If From 11:30:00PM To Sunrise + 1 hour (next day) Then Set 'MWC' On Level 30% Else Set 'MWC' On Level 100% This is only for overnight and it will be 100% the rest of the time. You would want a different program for each on % you wanted to use during the day.

https://wiki.universal-devices.com/UD_Mobile#Show_Favorites_at_launch This used to be available. I'm not sure if Android is different now or not. I guess Apple doesn't work like it once did, but I just checked and the part that is crossed out saying deprecated did work (iOS 26.4.2 / UD Mobile 1.4.23) and would launch me to favorites. I haven't tried the shortcut method mentioned in the wiki. I 100% wish this was possible. And to have them setup their own favorite screen so things would just be a big remote and just have tiles to press to turn things on/off.

I would suggest opening a ticket with UD - https://www.universal-devices.com/my-tickets Since OP posted in ISY994 area I thought it more likely to be a license issue. I've tried Alexa to turn things on/off and it works fine. Might be localized, but nothing on Amazon's AWS status page to indicate issues in the US. Maybe UD can dig into it from their side to see if they have issues with AWS or see something device specific. @LVaden01 I wouldn't mention Mobilinc in the ticket since it is not "supported" with the eisy. But I use it and it still connected and could sync and control devices while remote. Agreed. This is odd if both are indeed not working. I'd open a ticket as well.

@lgilsenberg thanks. Yeah, just happened to look at that up. Apparently went to a paid part of Echo+Ring "Alexa Emergency Assist". Just what I'd want is to PAY to have Amazon listening for issues inside my house.

@SHM I noticed that sync got "slower" a while back, but it's never failed for me. I've probably got 40-45 nodes and 20 programs. iOS 26.4.2 UD Mobile 1.4.23 Sync took about 42 seconds running on the same network. Sync took about 1 minute 10 seconds on cell network at the same location. (I'll admit I live in a data challenged area) It seemed to stick on Nodeserver (running 8) and Matter (no devices). I don't see/know of any logs for the sync so I'd suggest opening a support ticket with UD (https://www.universal-devices.com/my-tickets) if it happens more often than not that you get errors.

Oh my goodness. Thanks for catching this and sharing. Yet another thing that Echo developers seem to think people would want/need to automatically have in their "smart" home. Sometimes it baffles me what the mega corporations change without any thought to the impact. Or if they had given thought to the impact they just don't care and do it anyway. Is there not a way to disable guard?

@Yoda since you say you can log into the portal you'll want to check that your license is still active. Log into the portal then under "Tools" check "Information" then "USY Portal Access License". Make sure it is current. If not there should be a button to renew. After you confirm the license is active make sure you're using the proper Alexa Skill (https://wiki.universal-devices.com/ISY_Portal_Amazon_Echo_Integration_V3). You might need to re-link the skill in the Alexa app. For a support are you using: https://www.universal-devices.com/my-tickets/ ? It requires Portal Login. Be sure you turn off any VPN or popup blockers for the browser. Use a different browser (perhaps a different browser on a different device - like phone or tablet). Try in private/incognito mode.

@SHM split this post out from a 3 month old thread that seemed to have been resolved. Plus, the old thread was for status updates. Your post seems to indicate sync issues (different issue than the thread you posted in). Are you local or remote to the system(s) when trying to sync? How large are the systems you are syncing with? (roughly how many nodes, programs, scenes?) What phone OS are you running? (is it updated?)

@aLf I don’t think MyQ works with eisy any more. There used to be a plugin, but MyQ closed their system to 3rd party API access. Many have moved to other options. You might find some suggestions in the “old” MyQ area: https://forum.universal-devices.com/forum/328-myq/ PS: edited subject to be more with what you posted so you might get more help.

@Papa C for this I would only focus on using admin console. It seems that it’s not working correctly so that’s why it returns when you sync on the app. It’s just downloading what’s in IoX. Be sure the devices are powered (and maybe on) when you try to remove them. Sometimes if they’re in lamps they are not reachable if the lamp is powered off or a switch is off to them. How large is your Zigbee network? You might need to find a way to reset the Zigbee network then factory reset all the bulbs. I might suggest you open a support ticket to get more ideas for this. Doesn’t seem to be many doing this…at least not many posts about it here.

I've never tried adding a hue bulb via Zigbee, but I've had other devices that I have removed successfully. If you right click on the device does it offer a Zigbee menu item with a > next to it? Click that and then choose "Remove from Zigbee Network". Then right click the device again and select "Delete". Then be sure you reset the bulb (turn it on/off 5 or 6 times - used to it was like on for 8 seconds, off for 2 seconds each time). The bulb should flash when reset is successful. Then I'd reboot the eisy (maybe just reload IoX admin console first, but a reboot should also clear things up). I think somebody else had posted some information about how to control colors for directly connected bulbs. Again, since I haven't done that I haven't kept up with that information. I prefer to keep the Hue Hub running and use the plugin to bring the bulbs into the IoX world. I don't change colors of my lights so not something I fiddle with.