Geddy

@apostolakisl I don't use the default server so haven't switched to that to test, but your best bet is to setup a gmail account and use that so it's not reliant on the "default" server supplied by UD. Over the years they've had to implement processes to limit spam through the process, but also the volume of repeated messages going through that server probably give it a lower rating for relay points since the messages could be seen as spam (if they're identical and sent a bunch of times. The directions on the UD WiKi still seem to work for setting up Gmail to work for email notifications: https://wiki.universal-devices.com/ISY994:Configure_Mail_Server_Settings#Configuring_gmail_Account The other (perhaps, better) alternative is the Notifications plugin and using UD Mobile or Pushover to get instant alerts on the mobile devices. For this specific issue it might be best to open a support ticket with UD to get direct help and to see if they see anything happening with the server and bounced messages on their side. https://www.universal-devices.com/my-tickets

@IndyUDIuser as @Jimbo.Automates suggests drop the :3000 port. UD has advised with later updates that the suggested/preferred way to access plugins is through the eisy_ui interface. That's usually found by going to https://eisy.local or http://eisy.local/ and using your UD Portal credentials to login. From there the menu in the top left should have a "plugins" portion and then "dashboard". The reason for this is there have been some issues with some plugins and how they are logging into the IoX system that using one over the other could cause conflict and would show the plugin as disconnected. If you fix it when logged in via the (old) PG3 direct access it could become "broken" in the eisy_ui side. (at least that's how I understand what I've read.) I wouldn't use the access from admin console to browse to the plugins portion. Always just open a browser and go directly to it. Be sure, also, not to have both the admin console and eisy_ui open at the same time (if you're making changes to plugins). Since IoX admin console only reads/loads new nodes on startup any changes you make in the web interface would require the IoX (java) Admin Console to restart for the changes to be recognized. So it's always the suggestion to make a habit to not have both open at the same time.

@N8N aside from possibly cleaning the SD card it could need to be replaced. There are instructions for replacing the SD card in the UD Wiki. Your "-110022" error seems to indicate that files cannot be opened (info from wiki for error meanings). The SD card can fail. Do you have a "recent" backup? Part of replacing the SD card is restoring from a backup so you don't have to recreate everything. If you're able to get into the system for longer than a few minutes look at your programs -> summary tab. See if you have a looping program. Sometimes the "Query on Start" is checked. If you have a large system the query could be overwhelming the system as it boots. Last thing I would suggest checking is the power supply. Those are also known to fail. I'm not sure if it would really cause your issues, but very well could be an issue. For the java issues what computer OS are you using?

I would suggest you open a ticket with UD - https://www.universal-devices.com/my-tickets There is an update to 6.0.5_1, but there was a comment elsewhere about a concern if you were running zigbee (I believe). You might want to check with UD to see if it's safe to update for your system. Also, be sure that UD Mobile is updated. I think there was also an issue trying to sync UD Mobile while local (on iOS) that the work around is to connect via cell or non-home wifi (ie be remote of the eisy). Let us know what comes from the UD support ticket to help resolve this.

This is great! This worked and resolved the problem. I didn't open a ticket, but sent feedback through ios beta process. It had screen shots attached, but had same issues as @hart2hart. What's odd is even on cell the sync "finds" over 200 values to clear or backup. I don't have anywhere near that many devices or variables for it to consider removing. It's "funky" (yes...that's about as technical as I can get). Thanks for looking into it.

@sorka as @Guy Lavoie says it is in the link I posted earlier. Just be sure not to unzip the file! If you’re on macOS sometimes it will automatically unpack the zip file so be sure you do NOT allow that if on macOS.

@danncas for the 3000 port connection it should be the same user/pass as the admin console. It’s been mentioned that once your eisy is updated to 6.x that you should only access the plugins via the eisy ui. So drop the port number and just try to access eisy ui. Going that way will use the portal credentials. There is a change in how plugins are managed and logging into the IoX system and if you change between eisy ui and polyglot logins it could cause issues with some plugins. This is the reason UD has been suggesting only using the eisy ui now.

@danncas what web address are you trying? For eisy_ui (eisy.local) the login is the UD Portal credentials. It’s not advised to use the :3000 port address after recent updates in eisy_ui.

@daveslc and @EHall you both will probably need to open a support ticket with UD to get the best answer and resolution to this issue: https://www.universal-devices.com/my-tickets More than likely (certainly with @EHall) your devices were on an older version and there is/was a risk of them breaking in the most recent update mentioned here: https://forum.universal-devices.com/topic/46475-updated-software-available/.

@BVincent be sure that you are using your UD Portal credentials when logging into eisy_ui. If you are able to get to the login screen then it's working. If it's just an invalid credentials error then you're possibly using the wrong user/pass combination. I've never tried the "forgot pass", but make sure you're checking your SPAM/Junk folder too.

As @Guy Lavoie suggests the best method is to open a support ticket with UD. Based on the latest release it's not suggested to update from an older version (like you have). Also note that the most recent update specifically states to be local and use Admin Console. https://forum.universal-devices.com/topic/46475-updated-software-available/ You can open a ticket here: https://www.universal-devices.com/my-tickets

@carguy you renew on the UD Portal. If you have more than one device on your account you need to click "My Profile" in the top right and select the device you want to renew. Then under Tools -> Information -> ISY Portal Access License -> Renew License. Be sure that the eisy UUID is displayed. Are you still using the portal with the ISY994? Otherwise, you might be able to migrate that portal license over to the eisy if it has more time remaining. But that might require a support ticket with UD. The other way is easy and automatic. If you're no longer using the ISY994 and do not need the portal on it be sure to cancel the portal and you can delete that device from your account by clicking the red "x" to the left of the device.

No need. You just pre-paid for another year. The current "free trial" doesn't expire until Sept 14, 2026. At that time your new licence will be active and run until Sept 14, 2027.

Try this: https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Linking_a_KeypadLinc#KeypadLinc_Options Also, I think there might be something in the cookbook. Might be the same that's in the wiki though. Don't think there's been any update since they were introduced. What are you trying to do? Remember, after IoX 5.x you need to click the button next to the option to get it actually set to the device. (like backlight and on level) Not entirely sure what this means, but could be a corrupt link or data file for that device. Since 32FBC1 is probably the Insteon address for that keypadlinc. Is this a newly installed device or one you're just "playing" with all of a sudden? Either way, I'd make a backup of IoX before you proceed much further in case something becomes corrupt. Hopefully it isn't at this point, but have a backup handy to restore if something really goes goofy.

IF you can see the eisy in the IoX Finder Window list and you cannot login with the default do you think you ever changed the password? If it's up to date with firwmare or has IoX 6.x installed then you woudl need to use your portal credentials unless you're manually adding the local connection address. The login popup box should indicicate what credentials are needed. If it doesn and you have older than 5.9.1 installed then open a support ticket to get the device updated and regain access. https://www.universal-devices.com/my-tickets With the eisy connected to your network try this page in a browser: eisy.local:8443/WEB/sysconfig.txt (This is a local site so it is okay to accept any security warnings and continue to the "site".) If using eisy.local does not work you might need to use the IP address of your eisy. If you do not know that you can usually find that in the router settings for connected devices. What do you see at the top? Also, look for an IoX Version in the resulting text. It seems that there could be an SD card issue like @Guy Lavoie is mentioning. Use a SOFT eraser and gently wipe the connector tabs of the SD card. Be sure there is no residue from the eraser. Be sure the ISY994 is powered off (unplugged) before removing the SD card. One thing that just came to mind - are you using the start.jnlp file from the UD site? Maybe clear the java cache again (still...checking all 3 boxes in this process). Then download the admin.jnlp from the device directly and see if that changes what you see. I believe the way to get it directly from the device is using a web browser and go to: http://ip.of.isy/web/admin.jnlp (be sure to change "ip.of.isy" to the actual IP for the ISY994).

@Riggins44 If you haven't resolved this please open a ticket with UD to review. https://www.universal-devices.com/my-tickets @EWhite I would suggest opening a ticket since there had not been an update here in over a week. Please update here with what is learned.

@LFMc the best way to share a program in the forums is to right click on the program and select "Copy to Clipboard". Then paste as text in your topic. This will give an easy to read format and make it easy for anybody helping to edit the program without too much typing. Looks like the post above you used "export". Be sure you select the last option of "COPY to clipboard". Screenshots aren't much help because people will have to retype a lot of stuff or try to describe what to do based on the picture. Also, the text becomes searchable on the forums if you should ever need to refresh your memory or have a similar issue you can find the "old" post based on the program information.

Not really….if the eisy hasn’t been setup how do you plan on setting it up? As a new system or migrating the ISY994 information to the eisy? If starting over then it might help, but most wont be willing to start over. I’m not familiar with the OADR part of the firmware in your picture. Do you have your device connected to your power company? Since the ISY994 is not longer supported by UD the forums are the best bet to getting that working again. Maybe others have an idea about that firmware and how to get the admin console to see the programs tab.

@AGoldreich welcome to the UD Forums. The issue of not being able to see the programs indicates the UI and Firmware of your system do not match. This is common in the ISY994 line. When you're in the admin console look at Help -> About and confirm that the Firmware and UI match. If they do not then you'll need to clear the java cache - be sure you check ALL THREE boxes in this process. Then download a fresh start.jnlp from the UD site (on the homepage click on "My ISY" and save the start.jnlp locally). Then run start.jnlp and accept any Java alerts. If still having issues please let us know what firmware you are using. Please list the number you see in the "Help -> About" menu. When did you receive the eisy? If this is recent then it should accept these for login. Would need to have it connected to your network before IoX Finder (start.jnlp) will find the location. If it's an older device that you're just now setting up you might want/need to open a support ticket with UD to get it updated as some updates have bricked older devices that people have not kept up to date or updated since receiving. Let's fix one thing at a time so be sure you can get into the ISY994 first and see programs again. Then be sure you run a backup.

@PeteEaston you might be better off opening a support ticket with UD to get into specifics. Do you happen to know what IoX version you were running before the update? It's possible that it might have been longer than a few "months" and your system might have been just old enough that the update didn't take to some other underlying system. https://www.universal-devices.com/my-tickets But, yes, as @Guy Lavoie suggests sometimes trying to run the updates from the Java Admin Console again can complete an update process. Can you try to get to this web page (it's local so it's okay to hit continue to site if you get a security alert): https://polisy.local:8443/WEB/sysconfig.txt (you might need to replace "polisy.local" with the IP address of the device. If you do not know the IP address the you can usually find it in connected devices on your router (assuming it's booting up and connecting to the network).

just as a precaution I'd suggest making a (text) backup of all your programs. This way if you do delete them and any programs that had the old device in it becomes corrupt you can find the program and be sure to repair it or recreate it as needed. To make a copy of your programs: Right click the root folder (usually) "My Programs" "Copy Folder to Clipboard" - be sure you use "COPY" Open TEXT editor (for Windows I suggest Notepad) - Do not use a "word processing app"! Paste into a TEXT document SAVE the file You should now have a TEXT copy of all your programs. This will be easy for you to use to search for device names and/or program names should you need to recreate them. You now have all the data for the programs that you can easily read and use to recreate programs rather than having to do it from memory of when you setup the program many moons ago. But I think @Guy Lavoie's comment about performing a "restore device" on each one might help. Are the devices battery or powerline? Are they near other devices? Since this seemed to stem from a power issue could that have been damaged and not working properly?

I never knew that Mobilinc pro had a subscription to it. I use it and it's no subscription for what I have/use. Must be their cloud connection option. I'd cancel it real quick and see about getting a refund if there was no warning that you were going to be charged again. While the local Mobilinc Pro app does mostly work with eisy it only handles the basics of Insteon and maybe some z-wave (I don't use z-wave so cannot confirm those work or not). I'm not a big mobile app user for my "automation" so just have it in case I am away and can use the UD Portal connection in the app to control things back home. I also have UD Mobile and just have it connected (never spent the time to setup favorites). but @hart2hart is right that Moblinc had a cloud connection and it was completely separate from anything UD offers. Most will say, "Mobilinc doesn't work with eisy", but I can 100% say that it does work...just not for most items that are connected with plugins. For me that doesn't matter. Mobilinc HD was a one-time charge over 10 years ago that has more than paid for itself. I don't think it's even available in the Android store anymore. Not sure about on the Apple app store, but the pro version hasn't been updated for 7 years there. Good luck getting recurring charges stopped.

@johnstonf yeah, seems that Android might be a little more complicated than the iOS settings. At least the iOS settings work (again). They had been shown as deprecated, but they've been working recently. This just came up recently: https://forum.universal-devices.com/topic/46595-ud-mobile-suggestion-to-open-to-favorites/

@JCox have you attempted to power cycle the ISY994? Since you don't use Elk it probably wouldn't harm things. Did you attempt to generate a Topology and this triggered something with Elk? What Firmware are you running on the ISY994 (it should show on the launcher window before you log in if you're not able to access the system and operate it).

@SMonk with this and other questions you've had about programming it might be something you need to see some history of. There was a really old link I used when I started with the ISY994 that helped with some of the nuances of how programs worked - https://forum.universal-devices.com/topic/5070-detailed-write-up-of-a-programming-example/ Another thing that helped was the ISY Cookbook. Sure, it's written for the old Firmware, but most of it still applies, and I think 99.9% of it would apply to programming. These might be worth checking out to learn more before going too far in random directions for what you're trying to do. While I enjoy programs I do not get as technical and involved as what you're attempting and what others have done. But it is neat to see all the conversations about it and just what others focus on for how to monitor and run their systems.