Geddy

@JimTurner would you mind posting a copy of the program that you thought would run? Please select the program, right click on it and select the last menu item "COPY to Clipboard". Then paste the program in your reply. Do NOT post screen shots. This will make it easy for people offering help to edit/comment directly in the program. Do you have 2 programs with the same name? Why does the top line of your image above not have any time associated with it?

Looks like your eisy is not current (shows 6.0.4). I'm on 6.0.5. It might have been a recent update to include that with the portal. Although, word of caution I believe there was some issue with an update and z-wave or zigbee so you might want to look around on the forums for people mentioning that if you use either. I'm not sure what the issue was and if it's been corrected. (Looks like it was z-wave related. Not sure if "resolved". If you use a lot of z-wave I might open a support ticket to see if it's "safe" to update or just get clarification about the prior issue mentioned in another thread (page 2).)

@MarkJames if you log into the UD Portal there is an option in the tools menu for "eisy-ui" that should open up the dashboard that you're looking for. No need to port forward or other really long address like with the admin console.

@sndflea Your first issue sounds like a potential Insteon traffic noise issue. If the program is unable to fire the devices at the time it runs it does not try again. If you find that through admin console you cannot turn devices on/off reliably then there's a possible Insteon noise issue. In admin console open Event Viewer and set it to level 3 and try to control the device from admin console, but also physically. Please post the results here (as a text or file - NOT screen shot). Other users have a lot more experience reviewing the event viewer and can potentially help with this. Are the devices that aren't turning on far away in the house? Are they older devices that might only be single signal devices? Noise is a hard issue to diagnose. Often people think of it only as a "NEW" device added to the home, but we've learned through the years that it could even be as simple as a failing (or defective) phone charger block that's beginning to cause issues. Another noise maker is a garage door opener or appliance. Some noise troubleshooting tips are in the wiki: https://wiki.universal-devices.com/INSTEON:_Troubleshooting_Communications_Errors Also, this post by @MrBill gives a good method for chasing possible noise creators: https://forum.universal-devices.com/topic/35216-programs-not-working/#comment-330289 Another thing might be program corruption. Unlikely since the devices (sometimes) turn off. But if you'd like to check the program you can also post that here (please right click the program and select the last item in the menu "COPY to Clipboard" and then paste as plain text here (again, please NO screen shot!). The last issue with having to re-enter user/pass for admin console is a computer/network issue. If you're on a wireless network and/or the eisy is connected via wireless network please be sure not to leave admin console open if not actively using it. Try to get on a wired network for both the eisy and computer if possible. What computer OS are you using? This issue would not (at least should not) be related to the program issue. These are (typically) two very different issues.

Not correct. Well...somewhat. I used Mobilinc Pro as a standalone app and it still works with eisy for the Insteon devices. Since I'm 99.9% Insteon it still works 100% for my needs. As long as you weren't on their Mobilinc portal you can use the UD portal or local connection (or even port forwarding, but this is not "secure") to connect to the eisy. Mobilinc will not control anything that you add via plugins and I do not use Thread or Z-Wave to know if Mobilinc will control those. It might be that simple, but somehow the PLM might be a sticky point. I'd expect that you wouldn't want to revert back to the ISY994 simply because the process to move to the eisy is well documented and works well enough that the eisy would work just like your ISY994 and has support from UD should you run into issues. As well as asking on the forums for user assistance with any issues you might run into. Just be sure to read the directions for migration first before attempting so you know the steps and have everything needed to make the migration simple and quick. "works better" is in the eye of the beholder. It's certainly more current and still being developed to work in tandom with the eisy and current UD hardware/software offerings. Since Mobilinc still works for me I haven't fully ventured into UD Mobile beyond just having devices listed there. Some here you'll see have really gone full on with setup and favorites programming. Geofences work a bit differently with UD Mobile and not needing to use variables like you probably are using with Moblinc. This comment seems to imply that you're using the Moblinc "portal" to connect the Alexa. If so then you might not actually be using the Moblinc Pro app and more the Mobilinc Connect or X (?) app they developed. However, the UD Portal does link Echo/Alexa with the UD hardware so that would be what you would use. This is NOT "UD Mobile", but the UD Portal (my.isy.io) to make the Echo/Alexa connection and then in Alexa app you'll need the UD Smarthome Skill linked. The directions are in the UD Wiki for setting that part up. For most users nothing. As mentioned above, with the skyrocketing price of memory and storage UD is offering the "lite" option that should work for probably 90-99% of "home" users. If you're simply looking to modernize your ISY994 and only running Insteon and/or a few limited other automation devices that might have plugins then you won't notice a difference with the lower ram and smaller hd specs. But the Lite version should run plenty of plugins and have enough memory and HD space for almost anything people would throw at it. At least as of today. My questions to you are: What is your current system? What Firmware are you curently running on your ISY994? How many devices do you have? How many scenes and programs do you have? When you begin to migrate please make a full copy of your programs (right click the root of the program tree and select "Copy FOLDER to Clipboard" then paste that into a TEXT editor (not word processing app). This way you'll have the TEXT of all your programs that if/when programs get corrupt during the migration you'll have something to reference to correct them. Do you have any other automation systems? Look at the plugin list to see if you have any systems that have existing plugins that you might encorporate into the eisy system once migrated. Good luck!

@SteveBL please open a support ticket with UD (https://www.universal-devices.com/my-tickets/). Otherwise, please start a new thread in the IoX Support area since your issue is not related to this topic.

My question would be how to you have Alexa trying to control the Apple TV? I've never tried to connect the Apple TV to Alexa. As far as I know there isn't a way to connect the AppleTV to IoX so it wouldn't be a portal device. On the Echo? Probably a developer issue and it might have gone away or become disabled at some point and after a while might not be "active" on your account. I've had a few skills suddenly not be available (Honeywell is the main one...suddenly I couldn't arm my alarm system through voice commands. It's a hazard of having a cloud system with multiple "skills" that might randomly drop/reset. They're all okay until they aren't. Glad you got things working again.

@apostolakisl I don't use the default server so haven't switched to that to test, but your best bet is to setup a gmail account and use that so it's not reliant on the "default" server supplied by UD. Over the years they've had to implement processes to limit spam through the process, but also the volume of repeated messages going through that server probably give it a lower rating for relay points since the messages could be seen as spam (if they're identical and sent a bunch of times. The directions on the UD WiKi still seem to work for setting up Gmail to work for email notifications: https://wiki.universal-devices.com/ISY994:Configure_Mail_Server_Settings#Configuring_gmail_Account The other (perhaps, better) alternative is the Notifications plugin and using UD Mobile or Pushover to get instant alerts on the mobile devices. For this specific issue it might be best to open a support ticket with UD to get direct help and to see if they see anything happening with the server and bounced messages on their side. https://www.universal-devices.com/my-tickets

@IndyUDIuser as @Jimbo.Automates suggests drop the :3000 port. UD has advised with later updates that the suggested/preferred way to access plugins is through the eisy_ui interface. That's usually found by going to https://eisy.local or http://eisy.local/ and using your UD Portal credentials to login. From there the menu in the top left should have a "plugins" portion and then "dashboard". The reason for this is there have been some issues with some plugins and how they are logging into the IoX system that using one over the other could cause conflict and would show the plugin as disconnected. If you fix it when logged in via the (old) PG3 direct access it could become "broken" in the eisy_ui side. (at least that's how I understand what I've read.) I wouldn't use the access from admin console to browse to the plugins portion. Always just open a browser and go directly to it. Be sure, also, not to have both the admin console and eisy_ui open at the same time (if you're making changes to plugins). Since IoX admin console only reads/loads new nodes on startup any changes you make in the web interface would require the IoX (java) Admin Console to restart for the changes to be recognized. So it's always the suggestion to make a habit to not have both open at the same time.

@N8N aside from possibly cleaning the SD card it could need to be replaced. There are instructions for replacing the SD card in the UD Wiki. Your "-110022" error seems to indicate that files cannot be opened (info from wiki for error meanings). The SD card can fail. Do you have a "recent" backup? Part of replacing the SD card is restoring from a backup so you don't have to recreate everything. If you're able to get into the system for longer than a few minutes look at your programs -> summary tab. See if you have a looping program. Sometimes the "Query on Start" is checked. If you have a large system the query could be overwhelming the system as it boots. Last thing I would suggest checking is the power supply. Those are also known to fail. I'm not sure if it would really cause your issues, but very well could be an issue. For the java issues what computer OS are you using?

I would suggest you open a ticket with UD - https://www.universal-devices.com/my-tickets There is an update to 6.0.5_1, but there was a comment elsewhere about a concern if you were running zigbee (I believe). You might want to check with UD to see if it's safe to update for your system. Also, be sure that UD Mobile is updated. I think there was also an issue trying to sync UD Mobile while local (on iOS) that the work around is to connect via cell or non-home wifi (ie be remote of the eisy). Let us know what comes from the UD support ticket to help resolve this.

This is great! This worked and resolved the problem. I didn't open a ticket, but sent feedback through ios beta process. It had screen shots attached, but had same issues as @hart2hart. What's odd is even on cell the sync "finds" over 200 values to clear or backup. I don't have anywhere near that many devices or variables for it to consider removing. It's "funky" (yes...that's about as technical as I can get). Thanks for looking into it.

@sorka as @Guy Lavoie says it is in the link I posted earlier. Just be sure not to unzip the file! If you’re on macOS sometimes it will automatically unpack the zip file so be sure you do NOT allow that if on macOS.

@danncas for the 3000 port connection it should be the same user/pass as the admin console. It’s been mentioned that once your eisy is updated to 6.x that you should only access the plugins via the eisy ui. So drop the port number and just try to access eisy ui. Going that way will use the portal credentials. There is a change in how plugins are managed and logging into the IoX system and if you change between eisy ui and polyglot logins it could cause issues with some plugins. This is the reason UD has been suggesting only using the eisy ui now.

@danncas what web address are you trying? For eisy_ui (eisy.local) the login is the UD Portal credentials. It’s not advised to use the :3000 port address after recent updates in eisy_ui.

@daveslc and @EHall you both will probably need to open a support ticket with UD to get the best answer and resolution to this issue: https://www.universal-devices.com/my-tickets More than likely (certainly with @EHall) your devices were on an older version and there is/was a risk of them breaking in the most recent update mentioned here: https://forum.universal-devices.com/topic/46475-updated-software-available/.

@BVincent be sure that you are using your UD Portal credentials when logging into eisy_ui. If you are able to get to the login screen then it's working. If it's just an invalid credentials error then you're possibly using the wrong user/pass combination. I've never tried the "forgot pass", but make sure you're checking your SPAM/Junk folder too.

As @Guy Lavoie suggests the best method is to open a support ticket with UD. Based on the latest release it's not suggested to update from an older version (like you have). Also note that the most recent update specifically states to be local and use Admin Console. https://forum.universal-devices.com/topic/46475-updated-software-available/ You can open a ticket here: https://www.universal-devices.com/my-tickets

@carguy you renew on the UD Portal. If you have more than one device on your account you need to click "My Profile" in the top right and select the device you want to renew. Then under Tools -> Information -> ISY Portal Access License -> Renew License. Be sure that the eisy UUID is displayed. Are you still using the portal with the ISY994? Otherwise, you might be able to migrate that portal license over to the eisy if it has more time remaining. But that might require a support ticket with UD. The other way is easy and automatic. If you're no longer using the ISY994 and do not need the portal on it be sure to cancel the portal and you can delete that device from your account by clicking the red "x" to the left of the device.

No need. You just pre-paid for another year. The current "free trial" doesn't expire until Sept 14, 2026. At that time your new licence will be active and run until Sept 14, 2027.

Try this: https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Linking_a_KeypadLinc#KeypadLinc_Options Also, I think there might be something in the cookbook. Might be the same that's in the wiki though. Don't think there's been any update since they were introduced. What are you trying to do? Remember, after IoX 5.x you need to click the button next to the option to get it actually set to the device. (like backlight and on level) Not entirely sure what this means, but could be a corrupt link or data file for that device. Since 32FBC1 is probably the Insteon address for that keypadlinc. Is this a newly installed device or one you're just "playing" with all of a sudden? Either way, I'd make a backup of IoX before you proceed much further in case something becomes corrupt. Hopefully it isn't at this point, but have a backup handy to restore if something really goes goofy.

IF you can see the eisy in the IoX Finder Window list and you cannot login with the default do you think you ever changed the password? If it's up to date with firwmare or has IoX 6.x installed then you woudl need to use your portal credentials unless you're manually adding the local connection address. The login popup box should indicicate what credentials are needed. If it doesn and you have older than 5.9.1 installed then open a support ticket to get the device updated and regain access. https://www.universal-devices.com/my-tickets With the eisy connected to your network try this page in a browser: eisy.local:8443/WEB/sysconfig.txt (This is a local site so it is okay to accept any security warnings and continue to the "site".) If using eisy.local does not work you might need to use the IP address of your eisy. If you do not know that you can usually find that in the router settings for connected devices. What do you see at the top? Also, look for an IoX Version in the resulting text. It seems that there could be an SD card issue like @Guy Lavoie is mentioning. Use a SOFT eraser and gently wipe the connector tabs of the SD card. Be sure there is no residue from the eraser. Be sure the ISY994 is powered off (unplugged) before removing the SD card. One thing that just came to mind - are you using the start.jnlp file from the UD site? Maybe clear the java cache again (still...checking all 3 boxes in this process). Then download the admin.jnlp from the device directly and see if that changes what you see. I believe the way to get it directly from the device is using a web browser and go to: http://ip.of.isy/web/admin.jnlp (be sure to change "ip.of.isy" to the actual IP for the ISY994).

@Riggins44 If you haven't resolved this please open a ticket with UD to review. https://www.universal-devices.com/my-tickets @EWhite I would suggest opening a ticket since there had not been an update here in over a week. Please update here with what is learned.

@LFMc the best way to share a program in the forums is to right click on the program and select "Copy to Clipboard". Then paste as text in your topic. This will give an easy to read format and make it easy for anybody helping to edit the program without too much typing. Looks like the post above you used "export". Be sure you select the last option of "COPY to clipboard". Screenshots aren't much help because people will have to retype a lot of stuff or try to describe what to do based on the picture. Also, the text becomes searchable on the forums if you should ever need to refresh your memory or have a similar issue you can find the "old" post based on the program information.

Not really….if the eisy hasn’t been setup how do you plan on setting it up? As a new system or migrating the ISY994 information to the eisy? If starting over then it might help, but most wont be willing to start over. I’m not familiar with the OADR part of the firmware in your picture. Do you have your device connected to your power company? Since the ISY994 is not longer supported by UD the forums are the best bet to getting that working again. Maybe others have an idea about that firmware and how to get the admin console to see the programs tab.