Geddy

When you log in this way use your portal credentials. Needs the port like @slimypizza suggests. If you're downloading the admin.jnlp from the device itself then you've got the IP right. Are you not using the IoX Launcher? That's start.jnlp and is available from the UD website (clicking "My ISY" on the top right) or linked in the Wiki.

@KenUD2 if you cannot connect locally, but the portal says the eisy is connected then it's still something locally blocking local network traffic. Are you running different vlans? Do you have a firewall device or different SSID that is blocking cross communication? But you're able to get something working after a reboot? If you cannot connect with IoX Launcher what computer system are you using (Windows 10/11, MacOS, other)? Can you connect with IoX Launcher after you power cycle the device? It might be best to open a support ticket with UD and see if there's something happening in the logs. Go here to open a support ticket: https://www.universal-devices.com/my-tickets Please post back with answers to the above questions as well as if you get help via the ticket what happens to resolve the issue so we can learn and it might help if others have a similar issue down the road.

Did you create at least one notification with UD Mobile? According to the post by @Javi in the thread at least as of last year UD Mobile would create a template and increase the number if there was already one created. It's possible something has changed as both systems developed over the last year. Might also need to run a sync on UD Mobile (while Admin Console was CLOSED) then re-launch admin console.

@KenUD2 this sounds like a possible internal network issue blocking communications. Have you setup UD Mobile with local access and can you still control devices while local with UD Mobile this way? Have you checked the Portal to see if the eisy is connected (https://my.isy.io/)? This might be something you need to open a support ticket (https://www.universal-devices.com/my-tickets) with UD to get the logs checked. There was a portal maintenance scheduled about a month ago. Did it happen then and since? Have you performed a full power cycle of the eisy? Lastly, what firmware are you currently running (please give actual version number)? Please be sure you're up to the most recent release (5.9.1) - be sure if you're not current to read the release announcement to be sure you don't run into issues. Don't blindly click the upgrade process without reading and preparing for the update.

@matapan the link that @Techman posted includes some information about having to enable the .jnlp to run (and if you've got -8 means you must have a lot of start.jnlp downloads (at least from a Windows user any -# or (#) means you have multiple copies of the same file. Delete all old "start.jnlp" or "start-#.jnlp" files. Also, the part about Apple not letting it run because it's from an unknown developer is covered in the wiki: https://wiki.universal-devices.com/Main_Page#Unidentified_Developer_Blocked Seems that Apple is fighting the Java world more than Windows is sometimes.

@slimypizza glad things are returning to normal. I wonder if you might have had a surge from some of the storms we had push through ATL recently. Not sure what side of town you're on, but we did have some recently that carried a lot of lightening. So random, but glad that resetting them and restoring them in the eisy seems to be bringing things back to normal. @Guy Lavoie agreed - this is one for the memory bank for future troubleshooting and hopeful tips for good outcome.

@matapan what version of macOS are you running? More than likely it’s a macOS issue with the certificate and not something you need to do with/for the ISY994. If you’re on an older version of macOS there are some possible support stems in the wiki you should try. Otherwise, there have been others that have posted help for getting IoX Launcher and admin console working on macOS. Maybe try a Google Site Search to find those posts. Be sure you review this recent post about getting things to load:

I've never attempted such a restore process. Might be time for a support ticket with UDI to see if there is any troubleshooting they can see. Very strange that the switches work with other controllers since they all go through the eisy/PLM to operate the switch. When a physical switch doesn't operate when manually controlled it usually means the switch is bad or wiring to the switch is bad. If you were to remove the eisy all switches should still at least function when manually operated. I would test a few switches by factory resetting them, removing them from the wall and setting up a local test loop to see if they do function correctly on their own. Agreed that it would be unlikely so many switches fail at once, but further unusual that if they were controlled by the PLM/eisy then you have them exposed to Echo via the UD Portal and HA via the ISY integration that those 3rd party controllers are operating the switch when they basically pass code back through the eisy to PLM to switch. If you've setup some direct connections to HomeAssistant then that makes sense why the eisy isn't controlling them, but no sense why they wouldn't operate manually.

Is the old PC still available? Does it still connect? Why can you not just continue to use that PC?

@pooderbill first DO NOT UPDATE YOUR ISY! At least don’t randomly update to 5.x firmware. Your system is very old. I do not think IoX launcher will work for that old firmware version. You are better off downloading the admin.jnlp from the device itself. I forget the exact link, but reading the wiki should get you the URL to try. https://wiki.universal-devices.com/Main_Page The link should be something like http://ip.of.isy/web/admin.jnlp (but just going by memory and it’s been a while since I tried it so double check on the wiki. To answer your question, yes, Java’s.exe should be what you need to run the .jnlp file. Make sure you don’t have any 3rd party firewall or antivirus apps running. The reason not to upgrade is there is a huge change from 4.x to 5.x. If you’re happy with how your system is running then you do not need to jump up to the last version for it. There is a big change and lots of issues if you’re not prepared to update. The most I would suggest is to update to the last 4.x version (I think 4.9), but DO NOT update to 5.x until you’ve don’t A LOT of reading on the forums (not sure if really old posts are still available, but try a good search for issues updating from 4 to 5.

@cksedg what lights do you have on the front of the ISY994? Refer to the wiki for issues: https://wiki.universal-devices.com/Main_Page#Front_Panel_LEDs/Lights You might also want to unplug the device, remove the micro SD card and use a soft eraser on the connections and reseat the card in the device. It’s possible the SD card needs adjustment in the device or has become corrupt. Last thing would be to remove the .state files mentioned here: https://wiki.universal-devices.com/Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored Are you running any 3rd party antivirus or firewall apps? Turn them all off after trying the above. What version of Windows are you running? On the network settings be sure your home network is set to private (and not public) type.

@pjjameso have you relaunched admin console since making the changes? I’m not sure what you mean by adding in portal but not seen in NS (assume you mean plugin?). The flow of information is from Plugin to Admin Console to ISY Portal.

@pjjameso this happens to me often. No telling what exactly happens since I run admin console a lot (troubleshooting other posts) so I know it’s not only when Java updates. It just gets flushed somehow now and then. I assume since the .state files are in a temp folder they get overwritten or “updated” back to default and I just have to reset the size. A PITA for sure, but not too difficult to reset. Hopefully the web interface is available soon….and not mice type! (And hopefully better colors, as the font/background colors on admin console leave a lot to be desired too!)

@cksedg what version of Java are you using/installing? IoX launcher is built for the standard Java installed from Java.com. Don’t get a higher/random version that isn’t found directly at Java.com and clicking on download Java option. Also turn off any firewalls and antivirus 3rd party software on your computer. What ISY device are you using? What firmware do you have installed? Lastly, try launching with the Java console enabled (I’m on a mobile device currently so cannot describe the steps to do that….try searching online for the steps). See if there are any issues when the IoX Launcher initiates. More than likely it’s your Java version since the rest seems to be normal. Also, keep in mind you can always download the start.jnlp file from the UD websire and clicking on “My ISY” on the top right. DO NOT TRY TO RESORE A BACKUP! Just be sure you get a clean start of admin console. If you get in and devices or programs don’t load check the “About” (Help -> About) screen to confirm you firmware and UI match. Fix the IoX Laucher issue first. If you still have loading issues and are on Polisy or eisy it might be time to open a support ticket - https://www.universal-devices.com/my-tickets

That's only for sending messages within iMessage on Apple devices. You can't "text" somebody from an email address to an email address (that's just emailing somebody). There are well defined and documented ways to send alerts or simple email alerts through various methods. Pick one that works best for you.

@andrew77 sounds like you figured out you're having networking issues and those need to be sorted out. Hopefully you find it and things get to working again.

Appears to be any "email-to-text" path. Reading the AT&T announcement (that's linked in the UD news/blog post) has a FAQ below it and the first item would answer your question:

Yeah, you mentioned that in a reply higher up. Since that didn't help and your later mention that you tried the cloud option and some devices showed up, but not able to edit programs does seem to indicate the SD card might not have been seated properly or needed that little cleaning that you did (from @Techman's suggestion). I don't use any firewall programs so can't offer suggestions. I will just refer you to the wiki for possible info: https://wiki.universal-devices.com/Configure_Firewall_Software I'm not sure of the need for firewalls on computers, especially if/when they're on home networks behind a router (that's a generic firewall and doesn't allow direct access from the internet). I've come to rely more on just the standard Windows firewall settings and Windows Defender so not to run 3rd party applications. To answer this portion of an earlier post...since the Admin Console is currently still Java based you would probably have similar admin console issues that you faced recently (although not this (seemingly) SD card issue). If the ISY994 is working for you and does all you want/need at this time then there is little reason to upgrade. It's certainly a workhorse!

@g.billings FYI - when needing program help it's easier if you post the program in text format. Right clicking on the program and selecting "Copy to Clipboard" (the last option...be sure to use COPY). Then pasting the text into the forum post. This allows others that try to help to make text edits to the program rather than having to type it out or to try to describe what to change on a picture/screenshot. I have a program that does the exact same thing for the exact same reason. I simply adjust the "on" level though. Night-MWC- [Run At Startup] If From 11:30:00PM To Sunrise + 1 hour (next day) Then Set 'MWC' On Level 30% Else Set 'MWC' On Level 100% With your program when you hit the "Sunrise" time it's turning whatever is "Master AM" ON. If that's a scene then it's turning that scene on. You need to change it to setting the ON LEVEL back to 100% (or whatever you want/need during the day).

@BobM99 I would second the option that @paulbates mentions. I might add to possibly get a 3rd party email client (like Spark - that's just a random one and one that I (and others) use). You can then allow or block alerts and even set up different sounds so you know it's not just a "regular" email. Another option for iOS would be to make an email alias and add a contact to her phone for that alias with a different alert for emails. You could also allow it to by-pass focus settings (if desired). This would allow it to arrive as a unique alert and possibly get her attention rather than just a regular email. My 3rd suggestion would be an app like Pushover if you don't want UD Mobile installed on her phone. You could then setup the notification plugin to send Pushover alerts and again it would send an alert to her phone and you can use different sounds and notification methods as needed. It's a little more involved, but there is a lot of information in the Notification forum area for help setting up. @elvisimprsntr, nobody should be surprised by this announcement by AT&T. I think over the last 4-5 years email-to-text has been filtered/blocked by all the major cell providers. Many users have complained on the forums of not getting alerts (sadly, it's typically been around the temperature change that time sensitive alerts are missed!). I'm glad UD is being proactive and getting the word out now so that people have time to possibly run alternatives in parallel to be sure they have things setup for when AT&T does shut their system down. I just hope enough people get the message and act on it to get things sorted out now. Otherwise, come June the forums will be flooded with "help me" posts. Then we'll see it again come fall/winter when the temperature changes and people don't get their "usual" alert about cold temps or other potentially hazardous situations. There have been alternatives for how to send/receive alerts. AT&T is now forcing the need to change to other methods.

Based on this information and the information your supplied originally I would say it might have been an issue with the SD card. What you described originally made it sound like just the actual admin console window wouldn't come up. That's typically evidence of the *.state file for that window being corrupt. That's why I suggested deleting any of those related files. But then if you tried the cloud method and the window at least appeared, but not all your items and couldn't fix/edit programs that might have been an SD card issue. Since you had cleared cache and downloaded new start.jnlp it wouldn't seem to be a mismatch of UI and Firmware, but that is also sometimes an issue if items or programs do not load properly. Since you're using an ISY994 there hasn't been any updates applied so the admin.jnlp option might be your best route rather than using the start.jnlp method. As always...the firewall and antivirus software can (and will) interfere with the process along the way. Since those types of software always update "definitions" they'll sometimes add random files to a threat list and delete/remove/hide files that we need as IoX users. Glad this one sorted out again. Good luck until next time!

Take a look at the wiki too: https://wiki.universal-devices.com/Eisy:User_Guide#Plugins_Store_Menu You'll see the example window (for Blink not the Notification plugin). You should probably already be logged into the portal as part of the PG3x screen, but if not when you click purchase it should probably take you to the portal plugin then to the payment window.

@bjhanson3 have you attempted to "restart" the plugin? On the details page there should be a restart option. That might help. If a restart doesn't bring the other devices back in maybe change the logging (for this plugin only) option to "debug" then restart the plugin again and allow a few moments for it to settle. Download the log for that plugin only and see if there are any errors.

@andrew77 I just opened UD Mobile and didn't have any connection issues. If you're still having issues I would suggest you open a support ticket. Also check the ISY Portal site to see if your device is showing online and while there be sure your portal subscription is current. Support Ticket: https://www.universal-devices.com/my-tickets

It sounds like at least the launcher is loading since you get the IoX Finder window and see your device. What's happening is it appears that your settings are potentially corrupt and you need to remove files else on the computer. Please review this section of the wiki: https://wiki.universal-devices.com/Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored I would suggest after deleting the .state files that you clear the Java cache one more time (be sure you check all 3 boxes in the process) then run start.jnlp again. Are you running 3rd party anti-virus or VPN software? It's possible something is corrupting your temp files and causing these issues.