Geddy

@HTTRC are you holding the set button? Why 5 seconds? What kind of device (model #) are you adding? Typically a very short set button push - at most 2 seconds - I think would initiate the link. Holding for longer was done to direct link with another device. Be sure you're starting the linking process in admin console first. And don't do more than a few at a time so you know what you're adding! Glad it appeared after a reboot, but it shouldn't need a reboot or even a reload of the admin console. Linking should put the new device in the device tree/folder. Be sure all folders are expanded. I believe when new devices are added they are added with their address showing. You can then rename them.

@Ken B good question - my first comment would be to read the eisy User Guide in the wiki to get the basics. https://wiki.universal-devices.com/Eisy:User_Guide Then, before you begin the migration process make sure you READ the full migration process. It's mostly up to date, but I'm sure a few things might have adjusted since they were originally written. Should be straight forward though. One KEY suggestion I make to anybody that might be making the migration is to make a copy of all your existing programs. In the Programs tab, right click on the root folder (usually "my programs"), select "Copy Folder to Clipboard" (be sure to use "COPY"). Then paste that into a text editor (like Notepad for Windows). This way you have ALL your programs in one place and can reference them if things go wrong in the migration process and your programs become corrupt. It's much easier to recreate when you have a "copy" of what you've used for 17 years rather than trying to recreate from memory (mostly because you probably haven't changed programs in a very long time!). Aside from that you can also look at the plugin store - https://polyglot.universal-devices.com/ - to get an idea of what external systems are able to be brought into the IoX world and controlled/monitored from the eisy. Again, after you read the user guide you'll understand more about plugins. Most plugins will have a "more information" button if you click on them to see how to set them up or how they can be integrated with the IoX process. Make sure you have the proper cable to connect the PLM to the eisy. The eisy only has USB connection (for the PLM). If you have a serial PLM you'll need a modified cord (sold by UD) or if you have the old serial wire that came with the PLM you can get an adaptor (similar to this) and connect the USB to the eisy. Good luck! Don't bite off too much all at once. The migration is the most critical step to undertake. Learning after you have the eisy up and running is fairly straight forward if you take time, read, and have patience setting new systems up.

@srjacob what computer OS are you running? In Win10 and Win11 you could try with 2 desktop options (windows key + tab then "new desktop". I've never actually attempted this, but expect it would work to at least have both admin console open at once. There's no way to "migrate" the programs. You'll need to recreate them. If you followed the normal migration path the programs should have come over, but would be broken. Once you have the Elk plugin running and have the nodes in admin console you should be repair the programs. (I'm assuming this as I don't use the Elk plugin somebody that went through the process could confirm if programs were there and fixable after migration.) The best option would be to copy the programs from the ISY994 to a text file then recreate them once the eisy is fully operational.

Before you do anything if you can get into IoX copy the programs to a text file (right click on the root program directory and COPY folder to notepad. Then paste that into a TEXT editor.) This way at least you have the programs as they are now and you won't have to rebuild them from "memory". You might want to plug in the PLM and connect it to the eisy so it would boot normally and not in safe mode when it doesn't find the PLM. (I'm actually not even sure if the eisy does that any more. I know the ISY994 admin console would be in a "safe mode" status if the PLM wasn't connected...I just assume IoX still does that.) As @Guy Lavoie said to install the devices - doesn't matter where they are you can rename later if needed - but at least the eisy will "find"/communicated with all the (Insteon) devices. The others might need a little finessing to find the right mesh locations for best communications.

@shawnv I know Ring has an update to get authentication working so be sure that one is updated. Otherwise, please post your Firmware version (actual number). What ISP do you have? Sometimes I see drops from Comcast (Xfinity) about 2am, but it’s been a while since it happened daily. I wonder if you’re having ISP drops and it’s triggering something. Might be best to open a support ticket to see if UD sees any errors in the Polyglot log(s).

@vspete just tested on my iPad and app crashed as you describe. Did you send a crash report? If you test again and copy a link to this post and include your email and the link in the crash report.

@grossmd yeah, been there a little while. It's okay... Yeah, I just happened to have the same issue and it appears to be a wider issue with the whole skills and other items. Cannot stream linked music accounts either. I'm sure Amazon will fix soon, but it's not a UD issue so just have to wait for Amazon to fix. This is the screen I keep getting on iOS. It works sometimes, but not long enough to do anything and doesn't seem to find all skills when clicking on "Your Skills". So just going to leave it for a while and hope Amazon fixes quickly.

@apostolakisl do you have the serial cable that came with the PLM? I added this to the cable that came with the PLM and it works fine with my eisy. https://www.amazon.com/dp/B00IDSM6BW I do like the UD option for a single cable connection, but if Amazon can deliver quicker might get you up and running sooner. Good luck recovering everything.

@dpichow what kind of router are you running and are you running any hardware firewalls or high firewalls rules on your router? Have you changed your router recently? It seems that something could be blocking the traffic from the ISY994 to the external NTP. Otherwise, your running an outdated firmware (5.3.0 released 2020). First step would be to bring it up to the last release that works for your ISY994 system (since you are at 5.3.0 you would go to 5.3.4 (released 2021). That is a very simple update (at least it seemed to be back when it was released).

@Sner please open a support ticket with UD and maybe they can give you additional troubleshooting steps or get things sorted out. https://www.universal-devices.com/my-tickets If nothing happens when even trying to open start.jnlp it seems like something in Java is blocking it. If you have Java installed correctly try going in and clearing cache (be sure you check all 3 boxes in the process). There is also sometimes people reported (it was more in Win10 though) that you have to forcefully remove it from Java then run start.jnlp again (I might reboot in between). Look up "Configure Java" on Win11. It will open the Java Control Panel. On the "General" tab look for "VIEW" (next to settings in the "Temporary Internet Files" area. It will open another window "Java Cache Viewer". Select IoX Launcher then click the red X. (thanks to @larryllix for this gem a few years ago) While you're in the Java Control Panel look at the "Security" tab and make sure it's set to "High". Still the security warning screenshot you posted above doesn't appear to be a Windows based error screen. Is that some 3rd party software alert window? I feel that something you're running might be blocking this process. While I have Win11 machines I haven't switched to them full-time...just not familiar with that error frame appearance as a Windows alert.

Is this the outcome you expected or is there still an issue? Glad it's sorted out once removed from the folder with conditions. It's a tricky thing. If you don't want a program to run until called on by another program then disable that program. When disabled the program will not trigger. But other programs can trigger the "IF" or even the "Then" or "Else" portions specifically. So if the program isn't working as you hoped if it's on, but then turns off right away it's because that program's "IF" has gone true and thus turning the light off. Disable the "Toggle On Keydrop Light" program and the light should stay on. If you eventually want the light to be off you'll need another program to turn it off. You might also want to look at the summary tab of this program and be sure it is not enabled to run at startup.

@RPS welcome to the UD forums. There was a strange link to a file that didn't exist in your original post. What were you trying to post? If you'd like help with the program please right click the program and select the last item in the menu "Copy to Clipboard" then you can post the program as text in your reply. It will help those that try to help with the program by being able to edit the actual program and not describe what to change in a possible screenshot of the program. Be sure you use "COPY" option. Then paste into your reply. I'm not sure how Caseta items are seen in IoX as I don't use them. Do they have a status and do they send on/off commands? I would suggest not controlling a scene, but controlling the actual device if you're just trying to get it to come on 100% or go off. Since the folder conditions are false it will not allow any programs in that folder to run. Try removing it from the folder and saving the programs. Then test it again.

@aeroRC you might need to click "refresh store" on the production store page. It appears that 1.4.22 is now showing there.

If you are on Win11 just get the default Java from java.com. It works just fine on several systems I run Win11 on. You need to remove the openwebstart and remove any old/custom versions of Java. Then download a new start.jnlp (delete any old version you might have downloaded). Be sure any 3rd party antivirus or VPN software is disabled the first time you run start.jnlp. You will need to use javaws.exe (found in the Java bin folder) to run .jnlp files. If you still have issues also look at the wiki for adjusting the memory used by Java (https://wiki.universal-devices.com/Main_Page#Admin_Console_is_very_slow_or_hangs). If your system has a lot of memory (over 4GB ram) you can increase the amount to 1024.

@TInoue welcome to the forums. In order to help please let us know a few more details. What eisy firmware are you running? Please see admin console “Help” -> “About” and give exact number you see for firmware. Also confirm UI matches that Firmware version. Please share your program. Right click on the program you need help with then select the last option “COPY to Clipboard” (be sure you “COPY” to clipboard). Then paste that as text in your reply. (Please don’t post a screenshot of the program. It’s much easier for us to help modify the program as text rather than a picture.) More than likely you have multiple “to” items and they are not all “True” at the same time. Another option to review is if the program is in a folder. Does the folder have conditions that are not true? This will not allow any programs in that folder to run. If it is in the root “my programs” folder be sure there are NO conditions in that folder. For that it would be fine to post a screenshot of the folder conditions to share with us. For the program itself is the icon partially red? That would mean the last time it ran it was “False” so it triggered, but just ran the “ELSE” section. If “else” is blank then it did nothing. Please refer to the wiki for color meanings: https://wiki.universal-devices.com/index.php?title=ISY_Programs:Icon_Colors Lastly, confirm the program did not run by looking at the “Summary” tab in programs. It should have a “Last Run” time and ”Next run” time showing. There should be a way to get Google Home to work with UD. You need an active portal license. I don’t use Google Home so can’t help you, but lots of others do use it. There should be help in the Wiki to find the proper connection. Or some help in the Google Home area of the forums.

@xlurkr check out this thread:

@xlurkr what kind of doorbell do you have? I have a Ring doorbell and use the plugin to turn lights on. I don’t “flash” the lights, but I do turn on a light (or lights) that are not usually on. I also have a Hue bulb that will change colors (using the Hue plugin). it’s then just a program for when there is a Ring event triggering the lights. As said above though if the light is on and you program is on/off/on/off then the light stays off. You’d need another program or maybe a variable to return it to the previous state without “manually” turning it back to the original state. That gets a little more involved and why I only use lights that are usually off. I like the Ring ability because I also have it turn lights on if there is motion in the middle of the night.

I've also been using the Yolink leak sensors. Only a few months with them, but they seem to work well. I have some other YoLink temp/humidity sensors that I've been using for longer and they really operate good with the eisy + plugin. Since you posted in the ISY994 area it's not a product you would be able to integrate into the ISY as it does require the plugin to bring into the IoX/ISY system. Outside of the ISY I do like the YoLink app (it's basic) and expect that with their hub and app you would be able to monitor for and be notified of leaks easily. The range on the YoLink devices is fantastic. I expect battery life to be great as I have been able to get ~18 +/-months on the temp/humidity sensors.

If you just renewed the subscription open a support ticket with UD and see if they will refund the purchase and expire the portal now. https://www.universal-devices.com/my-tickets You can use the ISY994 without a portal account and/or active license. If you want to access the device while remote you would need to open ports on your router (not usually advisable for security reasons these days). I'm not 100% sure as I haven't tried it, but you should be able to use UD Mobile locally as long as you have setup local IP connection method. Make sure to remove any portal connection method in the UD Mobile app.

@TomJ you might need to contact UD again to get help directly from them if not showing up as expected. Not sure what they do to trigger the change on the web portion. I would attempt the "Switch Portal Profile" open under the "System" menu. Even if you're using the same portal account it might re-trigger the portal login and then associate that device/portal to your developer account. If that doesn't trigger it then contact UD again. https://www.universal-devices.com/my-tickets

@SHM did you follow the directions in the wiki to migrate the plugins? https://wiki.universal-devices.com/Eisy:User_Guide#Migrating_Node_Servers_to_PG3x I'm not sure if this is still possible, but that's the last the wiki mentioned how to move them from Polisy to eisy. When plugins show "unmanaged" in the dashboard it means they are being managed by another device. If you have everything that was installed on the Polisy showing on the eisy now make sure you start them (if possible). If not you might need to open a support ticket with UD to see how to get things sorted/moved. https://www.universal-devices.com/my-tickets

@DBC Glad you're up and running. Yeah, from what you were describing it seemed like a corrupt update. UD's top notch support wins again!

Looks like Guy has a method if you're able to access it still via SSH. I wasn't sure about that. If you've updated in the last couple of months it would be 5.9.1 (has been out since Feb). I'd just go with that unless you don't think you've updated since February. Or there appears to be a "N/A" option for firmware. If you cannot find it as @Guy Lavoie describes above I would choose "N/A" and they can find it out as you progress through the ticket troubleshooting.

@DBC the best course of help on this would be to open a support ticket with UD. Please don't dig into SSH and running random commands at this point because it could put your system into an unrepairable (or more difficult to repair) state. Please contact support: https://www.universal-devices.com/my-tickets UD has posted elsewhere if issues like this happen to open a support ticket right away. This not only can get your system back online (quickly - hopefully), but it also helps them find the actual cause of the situation. By running SSH commands could change what was the cause to the issue and makes it more difficult for UD to troubleshoot/learn what caused the issue in the first place.

@JWBDolphins split your post out to it's own topic since the old topic was a little stale (OP hadn't updated the issue since early April) and your situation is different coming from a migration. Please update after reviewing the tips @Techman and @paulbates have suggested.