Geddy

Was a portal outtage overnight - shoudl be back to normal. @bmercier posted an update -

@sdcrane @khag7 there was a portal outage. @bmercier posted an update. Should be back to normal.

@larryllix I tried the CAO Wireless tags, and still have several in place, but the battery life was worse than 8-10 months in some places and that's with very minimal updates. I think my freezer tag needed to be replaced every 3 months...at least recently it seemed that way. There are some quirks with those tags and every now and then the whole system goes haywire. I've just found the range and reliability of the YoLink worked out better for me. Also, the YoLink sensors have a display. If I am just grabbing something out of the freezer I can glance at the temp. I've had the YoLink in the freezer almost 18 months on the original batteries. Sure, it's 2 x AAA size (35 cents per battery), but to get that life is better than 5-6 (with my experience at 50-60 cents per CR2032 battery) the cost works out better with the YoLink. Just from my own use experience. Both have good options and fit for most.

Since these are "Ring" branded items it might only work (well) with the Ring Alarm system. It might be connecting to the Polisy Z-wave controller, but the Polisy doesn't know how to handle the sensors. From the product page you linked to: You would probably want/need something generically branded for z-wave to possibly work. Otherwise, I think @paulbates has a good idea of moving something closer to the Insteon sensors. It is possible you are beyond range (or very limits) even though the box they're in is "thin". The signal still has to go through walls/boxes and "stuff" that can really kill the RF signal. I'm not sure how others have handled gate setups, but know several have talked about it in the past. Perhaps a Google Site Search might help find some older threads.

@JimTurner the specific .state file you need to delete is: "udi_launcher.state" That will remove all "found" and added devices. Then the next time you launch IoX Launcher any listed devices will be what are found automatically. Since you said it's "grayed out" it's automatically being added when IoX Launcher loads the IoX Finder window. Another option might to clear the java cache (be sure to select all 3 boxes). Delete any "start.jnlp" or "admin.jnlp" files on your system. Download a new "start.jnlp" from the UD website (click "My ISY" on the top right). Then run the new start.jnlp to re-add the IoX Launcher to your desktop. But deleting the .state file should get it cleared up. If it returns again and is unable to be deleted then it must still be on without your system and connected to your network (even though you say it's "offline").

@JimTurner this should be in some of the ud*.state files. If using Windows look in the user - appdata - local - temp folder. Usually they aren’t hidden, but if you don’t see them maybe adjust to see hidden files. More from the wiki: https://wiki.universal-devices.com/Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored

@Guy Lavoie & @dbwarner5 - hey, I get it and I'm with you on wanting to have them all in one "place", but I also don't want to have to reinvent the wheel (especially for my "simple system") just to get a temperature "on demand". I don't really keep up with it too much...I only have them in there to get alerts when temps might exceed in either direction. Thankfully the YoLink have been much more reliable than the wireless tag types and I haven't had to change the batteries as often. I more or less just chimed in on @dbwarner5 reply since I knew I can ask for the temp and get it. Perhaps contacting "sales" at UD to see if that's something they could put on the "wish list" down the road would be worth it. Of course give use case and user "ease" of implementation.

Isn't this possible with the Alexa skill for YoLink? I can ask Alexa what the temp is in my freezer and I get the reply. It's from YoLink. Even though I have the Yolink plugin and can see the temp on UD Mobile I don't have it exposed to the UD portal to Alexa so it's only coming through the YoLink skill (I think). Either way...all my YoLink temps can be given via Alexa when asked. She can't do the humidity of those devices though (I've tried/asked). But that's not as important. It's mostly when

@GSutherland seems like a ticket might be the best option. Haven't seen other issues related to this other than the link @paulbates posted and that didn't seem to have a resolution either. Please be sure to post back once this is resolved letting us know what might have caused this issue and what UD Support suggested to fix things.

@yo88 Welcome to the UD Forums. Are you using an ISY/IoX device (eisy, Polisy, or ISY994) or just finding this forum in a search for YoLink?

@paulbates moved, but not sure if specifically a Kasa issue since seems to be a PG3 alert. @GSutherland This might be something that UD would need to review if it's happening on more than one plugin. I would suggest starting a support ticket (https://www.universal-devices.com/my-tickets) and supplying PG3 and Kasa logs. Since the logs cycle daily (at midnight) you might need to wait untilt his happens again to capture the log to send to UD. Have you made sure to log out of the PG3 dashboard and close the browser? Also, have you attempted a power cycle of the eisy? Lastly, what version of PG3 are you running (please post actual version number)? Be sure your device is fully updated.

I'm not sure on this as I don't use the Elk plugin. Maybe others can help specifically. However, I recall some saying that only one wifi connection can be made at a time (or something like that). No, at least don't think so. I just checked my "Purchases" and all installed/functioning plugins show "re-install". Any plugins that I don't currently have installed just show "Install". Should be good as you see it. Edit: Moved to the Elk plugin area of the forums. You might look at other threads for connection issues. These might help: https://forum.universal-devices.com/topic/42457-elk-m1-with-eisy-and-alexa-voice-control/ https://forum.universal-devices.com/topic/43232-error- - controllertimeout-elk-controller-timeout-sending-message-sd/ https://forum.universal-devices.com/topic/42966-elk-migration-from-isy-eisy-connection-errors/

@Ross I have a very simple UPS (from APC - https://www.amazon.com/APC-Battery-Protector-Back-UPS-BE600M1/dp/B01FWAZEIU) that only runs light network/home automation gear (5 outlets). I've been lucky not to need a filter on this model since it's "simple" (my best guess). The PLM sits on the wall outlet near (within 2 feet) where the UPS is plugged in, but not on the exact same outlet pair. This way the eisy (and formerly ISY994 and Polisy) would maintain power during storms or other sudden power loss. So far none have seemed to have issues returning to normal use when power is restored to the PLM. I'll admit that I have a very simple system (maybe 90%+ Insteon only dual signal devices, 6-8 hue bulbs, 10 YoLink sensors (temp/humidity and motion). On the battery outlets: Xfinity modem, Router, eisy, YoLink hub, network hub The network hub connects to the YoLink hub so it's important to keep that hub "online" if/when the power goes out so the sensors do update and keep the app updated in case the power is out for a while. (YoLink sensors are in my fridge and freezer so I know those temps while the power is out.) I'm thankful to live in an area that has decent power coverage with underline power within the neighborhood and the EMC has taken care to cut trees back from powerlines so they don't get taken out during storms. Mostly the only time we will lose power is during an ice storm (once or twice a year). With simple equipment plugged into it you don't need to get a supper expensive/fancy UPS. Just something to keep the few "low power" things up a while.

@Javi thanks. Just got the update and is fixed for me.

@Javi can confirm same that @dbwarner5 is seeing. iOS 18.5 (22F76) UD Mobile 1.2.6 (229) Filed crash report with comment to this thread. Doesn't do it on every favorite though. I have two on/off Insteon switches. One it will crash each time, the other it hasn't crashed when selecting the menu option. I've removed the favorite and re-added it and it still crashes. When it crashes app appears to still be running in the background because I can open it up from recent apps showing.

@Mwid just FYI split your post out of the old thread as it's a new issue. Seems that you have a program running that is connected to a leak detector. You can perform a "Find/Replace" on the program tab and search for "Raw text" and maybe search for "munchkin" to find the program that generated this alert. (Link is to the wiki for "Find/Replace") You can also look at Customizations (in the "Configuration" tab under "Emails/Notifications". That's where the text of the alert will be stored. Leak detectors have had a lot of discussion through the years and sometimes have very complicated and involved programs associated with them. Be sure you run a backup before you make changes and after every (few) change(s) you make in case you need to revert to an earlier point.

@elite-rob The wiki outlines the color meanings: https://wiki.universal-devices.com/index.php?title=ISY_Programs:Icon_Colors As @Guy Lavoie suggests it would be helpful to post the program (posting as text so it can be easier to edit/highlight what might need to change). Right click on the program and select the last item of "COPY to Clipboard". Then paste as text in your reply. It might also be helpful to post an (small) image of the icon you're seeing so we can help you confirm what might have happened. The red on the program isn't saying there's an error. Reference the wiki for color description and meaning. Lastly, you can review the Summary tab of the programs to see when the program last ran (evaluated). Rather than running exactly on the hour I might suggest you run it a few seconds or a minute past the hour. My assumption would be that the program that works uses "controlled" (showing in the IF as "switched") meaning a physical pressing of a switch. If you made a copy of that and said to run at 2am it might be looking for 2am if that device is switched and unless you wake up and turn off that switch exactly at 2am it won't be true. Thus, the red. Either remove the reference to the switch or change it to "Status" (Off?). What's your ultimate goal of the copy of a working program?

I don't know what "not chained" means as I don't have any products in this area. But, couldn't you install the plugin on multiple slots and find each controller independently of the other and have different items brought in from each plugin instance?

I'm not sure exactly what the "factory reset" option of the multi-function button does, but that might be an option: https://wiki.universal-devices.com/Eisy:User_Guide#Factory_Reset I might suggest you open a support ticket with UD (https://www.universal-devices.com/my-tickets) to get the suggested route. More than likely you can delete all items from the IoX admin console, delete any programs, notifications, and network resources you might have. Then factory reset the PLM. The extreme step would also be to factory reset all Insteon devices to clear any links they might have written into memory. Although, the first question I would have is what kind of issues are you having that you think starting over would be the best course of action? It's probably drastic to start completely over, but if you don't have a lot of items it probably wouldn't be too horrible. Good luck!

I always try to remember to logout. No point to it just routine for me. In the past if not logging out when you reconnect it didn't require the login process. Perhaps that was was causing you issue that it thought there was already an active session or something. Still a strange occurrence that I haven't seen mentioned here before. Interesting. I agree that most stuff is off when the power is out, but I've always kept the UD devices on UPS so not to have them reboot when the power "flickers". Of course the PLM is NOT on the UPS so it's off when the power goes out too. It's just a line of protection from surge and power drops to keep the equipment running. The UPS I use just powers my cable modem, router, network switch, eisy, and YoLink hub (so I can still monitor the temps in the fridge & freezer). Nothing major is draining the battery so it can withstand hours of "down" time. I usually power things down if it looks like it might be a lengthy time without power.

@JTsao have you tried to reboot the eisy? Perhaps something didn't load up correctly after the power loss and it just needs a fresh reboot. Press and hold the power supply for a few seconds. If you can hold it in a way you see the light on the button wait for the light to turn red. Optional step would be to then pull the power supply/cord. Allow a few seconds then plug it back in and press the power button (light should turn blue). Allow 2-3 minutes for the device to fully boot then try logging in. I've never noticed that message. If a power cycle doesn't help it then go to the log page and set it to "debug" and then log out of PG3 and close your browser. If you have another browser open that one and try logging in and see if you get the same error. If you do, download the system logs and open a support ticket with UD (https://www.universal-devices.com/my-tickets). Maybe they can see something in the logs that is causing an error. Do you make it a habit to "logout" of PG3 or just close the browser/tab?

Strang you don't see any .state files, but I just did a search with Explorer (in Win10pro) and didn't find them in search. They're in the local temp folder for me. C:\Users\{username}\AppData\Local\Temp You might need to show hidden files (or folders). But glad just adding the java memory line helps. If your system has a lot of memory you could make that 512 higher. My system runs 8GB of ram so I keep mine at 1024m. I think this setting is also removed when Java updates as I currently don't have one set on the current laptop I'm using. I'm fairly certain I've set it in the past on this machine so guessing an update removes that setting. That's another thing that might cause it to hang following a Java update (**mental note to add this to my troubleshooting steps/tips in the future**). I think UD is still working on something(as @paulbates says), but I am sure they have other things to sort out/resolve in the meantime. Personally, I'd rather keep the system we know (and "love") for now while other features get added. UD seems to be trying to fine tune handling the matter protocol while still adding Zigbee (and Z-Wave) device support. Throwing in a new admin control or dashboard (whatever they'll call it) could really freak the user base out. Way to many variables at that point...so many different browsers with addons and blockers and firewall issues that I'm sure the forums will be crazy whenever the new AC method goes live. Not to mention monitor sizes, display resolutions and color schemes - way to many things to potentially go "wonky" that the forums (and/or UD) would need to help with.

NEVER! EXACTLY! The longtime push has been "local, local, local". If we had cloud based IoX any blink of ISP dropping or crazy latency and the forums will light up with "can anybody turn "x" on?". Please...local control FTW!

@TriLife long shot but look to see if you have any UD*.state files. Delete them all. From what you're describing I think a *.state file might be hiding the admin console. The only way to kill it is through task manager at that point. https://wiki.universal-devices.com/Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored If you're able to get the IoX Finder window to open then it's more than likely not a Java issue, but the other option is to enable logging and show the Java console. Make sure you're not seeing any errors in there (I'm not sure what to look for, but you'll probably notice if you have errors). I too have a computer with Win11 with everything up to date and can load things fine. Have you been sure to clear java cache just to be certain? Sometimes (and I've noticed this more with Win11) the Java updates really foul things up for admin console and takes a java cache clear and once or twice I've had to completely remove Java and reinstall.

@RichTJ99 more than likely you would install the plugin in another slot and run the second hub in that instance of the plugin. Plugins can be installed in multiple slots. I don’t use this one so not entirely sure, but would be my best suggestion.