someguy

I am having major trouble with the Alexa+. I like the function of this alexa+ but it is still causing me to get the error message "I am not quite sure what when wrong with the (xxx)" even though the (xxx) went on or off just fine. I tried setting up some voice controls inside of Home Assistant and they do the same thing!!! some of you have alexa+ working, it appears by this thread. any suggestions? (I've asked Claude AI and it wasn't helpful.)

I tried enabling Alex Plus and now all of my devices get this reply from Alexa: "I can't control the device because its skill is disabled. you can find the skill and enable it again in the alexa app". I tried diabling and re-enabling the v3 universal devices skill and it still doesn't work. suggestions?

are we saying it is "safe" to upgrade to alexa plus? by safe, I mean that it no longer causes all of the problems that it used to cause as noted here: https://forum.universal-devices.com/topic/45665-don%E2%80%99t-upgrade-to-alexa/

I just got confirmation from Benoit who said that the problem is the PiHole is giving such slow DNS resolution. How could I speed up my SNS resolution from the pi hole?

@maxnorth : I have a pi-hole so this may be my problem. I have my eisy set as exempt from any of the filtering that the pi-hole does, so I don't know how it could be the problem though. I do have a question: if I power down my pi-hole, which is running on a raspberry pi by the way, my network doesn't work because I am using it for DNS and filtering. to truly temporarily remove my pi-hole I'd had to reset the settings in my router but I don't want to do that because I want all three: pi-hole, IPv6, and Portal!! 😁

@maxnorth here is my problem: my Eisy connects to the portal with IPv6 on and won’t contect with it off. I believe you may have to reboot your Eisy after you change the IPv6 settings for it to try again If you have the same situation then let me know and we can message each other to try to figure out what else we have in common that could be the cause The solution has not yet come to fruition. After about a dozen messages back and forth with support, they’ve moved to doing an online session to try to work it out. I was told that I am the only person (yet) having this problem.

I was on 6.0.3. I tried the power cycle and it didn't solve the problem. I tried upgrading package (again) and rebooting and it still hasn't come up. (when I login to my.isy.io it shows that my Eisy hasn't connected since just before I upgraded to 6.0.3) I'll open a ticket but I'd appreciate any other suggestions that anyone might have.

I used "upgrade packages" inside of the Admin Console and then when it later said to "reboot", I did so. after a long time I rebooted again, but I still cannot get the portal connect. when I go to: https://eisy.local/settings/portal my browser switches that to http://eisy.local/settings/plugins so I cannot even get to the portal part of eisy. I'd appreciate any help.

@Athlon I am using alexa (not alexa plus). Also, many of the devices that go on randomly are not ones that I have a spoke for in the portal. @IndyMike I think (I hope) that @oberkc meant insteon instead of instagram. I hope there is no way for instagram to directly control our homes. 😄 just this morning, I had an event occur where I had a number of devices turn on. Some of the devices that went on were the same and as yesterday and are frequent offenders. some of the devices were not usual offenders. also: many of the devices that went on this morning are fairly new or very new dual band switchlincs. any other suggestions?

@IndyMike : I tried factory resetting the main devices that are culprits here and they still randomly and occasionally turn on. It is mostly three or four bathroom fans that I find on with no explanation as to why they are on. it is possible that they are the ones that I'm finding on because the lights get turned off by someone else in the house (I have four kids and a wife). about a week ago, quite a few items went on and one of them was the master bedroom light at around 5am while my wife was sleeping. needless to say that didn't go over well. any other suggestions as to how to fix this problem?

@Javi I'm on Elk 3.10.15 and it hasn't fixed the problem with the Elk system not getting updates on Eisy device status.

I was having trouble with my Elk alarm, but with a restart of the PG3 node, it now works. sorry to cry wolf.

@BILJ I found a way that could work to remove old spokens. I created a new thread because I didn't think it was directly within the confines of this thread. it is here: https://forum.universal-devices.com/topic/46013-python-script-to-delete-echoalexa-devices/

I found this python script that seems to be able to delete alexa devices: https://github.com/Shereef/Python-Delete-Alexa-Devices it looks fairly complicated to me, and Id like to know if it can see the "hidden" devices or is it just seeing the same ones that I can see in the app. has anyone tried it or does anyone know of a better way to remove old devices (most notably those that may be trying to using the V2 skill and are clogging up our system)?

@IndyMike I do very much appreciate your help with this! One of my three devices had a missing link in the link table but the device shows as "identical". it is missing the "E2 01 71.17.AC..." link. I've had this problem with other devices in the past. To fix this, I'll remove the device and then re-add it and this should fix this problem. None of my problematic devices are part of any scenes, by the way. this doesn't explain why these devices are turning on for no reason. any more thoughts? is it possible that they are just old switches that somehow go on for no reason? seems unlikely to me.