Chris McKean

thanks, just sent them an email...

Today I am unable to fully log into my ISY using the ISY finder. I have reinstalled the finder, rebooted the ISY several times, rebooted my Polisy. When I put in my credentials to log in into the ISY via the Admin Console (LAN), I first get the lib error, then it wants me to read and accept terms and conditions of the file prod-disclaimer.pdf. From there the cursor shows an hour-glass as if it is still trying to log in. The main tab shows all of my devices, but I am unable to show my programs. I am running the latest version of the firmware (7.3.4) for both the isy and the user interface. All was working just fine until today. I have recent backups, but have not tried to recover from one of those. When I log into the ISY via the Admin Console (Cloud), I still get the lib error and request to accept t's and c's, but the ISY completes the login (no hour glass on the cursor). However, when I click on the program tab, none of my programs are listed. I am able to log into the Dashboard via the Finder and all of my devices and programs show up there. Should I try to recover from a recent backup?

Thanks!

I read the article on Z-wave tips and tricks. My ISY doesn't have any light on the back of the controller, so I assume it is a 500 controller. I bought in on Amazon last year (2021), the description of the controller is: UD ISY994i ZW+/IR PRO: Z-Wave Plus Certified Home Automation Controller - Can I safely assume it is a 500 controller, or is there anything else I can check to insure I don't make a mess trying to upgrade?

I removed the default checkmark and used my google email. It now works. That seems to be the least disruptive change.

After converting to a new ISY, my email no longer works. I always used the default setting, but that doesn't work any more. This is my current system and software versions. When I test the email connection, I get the error: Mail server failure [unsupported authentication method] I also have Polisy , running several node servers on my ISY, as well as several Z-wave devices. I saw in another post that this version of the software had problems with email. Can I upgrade software without impacting anything else? thanks,

Are there any how-to's or a recommended process for taking an existing ISY994i running firmware 4.8 to a new ISY994iZW+/IR-PRO running 5.3? I have many devices and programs that will need to be moved to the new device. I will retire the old ISY when the migration is complete.