vmastros

Good idea.

All is good now. I reloaded the admin console, and it worked fine. Admin, admin worked. Password reset worked. All devices and programs are present. Thank you so much for your help.

Ok, that worked sort of. None of my devices or programs are available. The “restore Backup” option is not available. I cannot rest password either. Thanks for staying with me.

Thanks for the reply. I did as you said. It did not ask to me download a file. However, it would not accept my logon credentials. Is there a way to reset that?

I am trying to get into the admin console and having problems. This comes after I "cleaned up" some files on my laptop. I get to this screen and tell it to load admin console. I'm asked to select a file to restore and I get this message. I cannot extract the backup zip to any location. Somehow, I get past that and get the logon screen. It does not recognize my logon credentials and that is where I am stuck. I can get into thru the ISY Portal and UD Mobile works. any suggestions for a next step would be appreciated.

I think my issue is a bad switch. I’m good for right now. Thanks

As the title says, I'm getting some strange behavior with my system. I have an ISY994i and Insteon hardware. I know it is old equipment, but it still works. An Amazon Echo is in the system too. If I have one or more lights on and another Insteon light is commanded to come on either via a program or manually, the lights that were on before the new instruction will dim while the new instruction is executed. They then return to their previous levels after the instruction is executed. I don't have the slightest idea of how to troubleshoot this. Does anyone have any ideas? Thanks for your help.

Thank you for trying to help me with this issue. I did do the restore device. At the moment, everything is working. I'm going to quit while I'm ahead.

Firmware and UI are both 5.3.4 Here is the links table. I cannot identify device 2f:B8:DE. 1C:25:7D is a Remote Linc 2B:A8:9A is a keypad Linc What are your thoughts?

The saga continues. I have one device, 18:EA:C7, a 2477D, that is supposed to come on 1 minute before sunset. I cannot interpret the log, but it appears that the ISY is sending a command and the switch is not responding. The program does also have a command to turn off the switch at 1 a.m. which does seems to work. What is happening to the "on" part of the program? I have attached the log. Here is the entry when it is supposed to turn on. Mon 05/29/2023 07:55:38 PM : [ 18 EA C7 1] ST 38 (uom=100 prec=0) thanks for your coments. ISY-Events-Log.v5.3.4__Tue 2023.05.30 09.06.53 AM.txt

Thanks. Will do.

Both the firmware and UI are v 5.3.4 So.............I re-did some of the programs and everything seems to working just fine. Except for one thing. I have a 2476D light switch which the admin console says it cannot communicate with. However, that switch is part of a program and the program runs as expected. Since it is working, I'm not going to mess with it. Just curious about the light switch status. Thanks for helping me. I appreciate it.

I have an ISY 994i controlling an Insteon system. Lately, my programs operate on a hit-and-miss basis. I don't know if it is the ISY or the PLM. Things seem to work OK using Alexa. I have done a factory reset on the PLM with no improvement. The ISY seems to report the correct status of devices so I think they do communicate. The remote controls seem to work fine. So, I'm confused. Where is the communications breakdown, with the ISY or with the PLM. Is there a test for these devices? thanks for the help.

Yes

Will do. Thanks to you, MrBill and to lilyoyo1 for trying to help me.

OK, this is getting better all the time. I tried to go back to ver 4.9 firmware and the installation did not complete. My 994i is now in error mode with red light flashing. A reboot and a factory reset did not help. Any thoughts about this situation? Thanks.

I click this link and nothing happens.

Thanks lilyoyo1. I'm pretty sure I cleared the cache correctly. I've run the process at least three times now. I click "settings" then "delete files". That should work, correct. Then I click Michels link. And I'm still here. Thank you both for staying with me.

OK, I cleared the java cache and clicked the link provided by Michel. I opened the admin console and logged in. The UI did not update. Now what to do?

Negative. How do I do that? Thanks very much for helping me.

Well I thought everything was good but, alas, it is not. All of my programs have a yellow flag and say "not loaded" and "out of memory". I did a restore of my setup from just before the update but I got the same result. I guess I should have taken my own advise....if it ain't broken, don't fix it. I did check the wiki with no luck. How do I fix this?

Thanks. Admin Admin worked.

I updated the portal firmware to 5.3.0. The login for the portal works fine. I downloaded a new admin console and there is where the problems are. The console screen and the login box load. I enter my user name and password and I get an "login failed" message. What is the solution? Thanks.

Geddy, you have some great suggestions. I think you’re right about spectrum locking down their equipment. Sounds a lot like Apple locking down their equipment. I just may get my own router/modem setup.

I appreciate the dialogue and the help you all are offering to me. The modem is a charter communications EU2251 and the router is an SAC2V2S. Thanks again.