vmastros

No I haven’t had any luck. I’m pretty sure it’s a spectrum issue. And of course they say everything is fine. Fortunately remote access is not something I use very often, in fact hardly ever so I’m not greatly impacted. I am interested though in trying to get the universal devices android app to work but I haven’t put much effort into that either.

Yes Dennis, I’m using my WAN address. When I enter the address it takes me either to a spectrum, my spectrum login page or it says it can’t find the address. Also, I’ve tried using the UD mobile app with no success. It confirms I have a connection but I don’t know how to get to my devices after that.

I recently switched ISP's and went to Spectrum. I'm wanting to access my ISY remotely as I did with my previous ISP and it ain't happening. The ISY is setup to use port 443 via https. The new router is set up to forward the device to port 443. When I put in the IP address xx.xxx.xxx.xxx:443 in the Chrome address bar, it says it can't find it. My recollection is this is the way I did it with the old ISP and it worked fine. I did call Spectrum and they confirmed that indeed, my ISY is forwarded to port 443 external. I also reviewed the ISY network setting and it is forwarded to 443 as well. Firmware and UI are both ver 4.7.5. The Admin Console is asking if I want to update to ver 4.9 and I have not yet done that mostly because "if it ain't broke, don't fix". Maybe unrelated, I have never been able to "enable internet access". I get a message that it "failed". But that never bothered me having access over the internet previously. Anyone have any ideas about how to fix this problem. I'd much appreciate it. Thanks.