kurelgyer

Only the .pdf applied to my issue. How is one supposed to find this important information? I spent over an hour fruitlessly searching so that I wouldn't get flamed for not searching myself.

It's a bit frustrating to have to ask such a simple question, as there is not documentation I can find on it. I just received the usb ZMatter dongle. How am I supposed to know which antenna is ZWave and which is Zigbee? The wiki link for Eisy / Zmatter takes you to an ISY 99/994 page that has nothing to do with Eisy / Zmatter. The main page "Quick Links" has info for Getting Started with the ISY994 and Polisy - no mention of the Eisy. It seems there is more mention of the ISY 99 than the Eisy. Documentation and Wiki are sorely outdated.

I would suggest this be noted on the Setup card that comes in the box.

To close, I created a help ticket to which Michel promptly responded. I was instructed to push the Eisy button 😏 three times to reset the login credentials. I tried this 4 separate times, but it did not work. Michel had to remote in and straighten my issues out. Eisy? Not so easy. Customer support? Top notch.

To close, I created a help ticket to which Michel promptly responded. I was instructed to push the Eisy button 😏 three times to reset the login credentials. I tried this 4 separate times, but it did not work. Michel had to remote in and straighten my issues out. Eisy? Not so easy. Customer support? Top notch.

Update. Apparently I was trying to access Polyglot V3 via the cloud version of the Admin Console (Node Servers/Launch Polyglot V3) . It appears this does not work. It seems you have to be on the LAN version of the Admin Console. Since the IoX Finder was not finding my Eisy, I had to add it manually. I used the Admin Console URL found in the UD Web Portal (Select Tool/Information/ISY Information), because I didn't know what else to do. This does not work. From the Cloud Admin Console, when you select Launch Polyglot, the webpage it opens times out - there is never an opportunity to accept risk to continue or to sign in. I can't remember what I did 5 minutes ago to finally find the LAN version of the Admin Console, but I did. But then my normal Username / Passwords weren't working. On a whim, I tried Admin/Admin and I got in (I know this is mentioned somewhere but it isn't clear and with all the migration, why does this reset to Admin?. Once into the LAN Admin Console, Node Servers/Launch Polyglot V3 worked and finally launched the Polyglot login page. But of course, none of my credentials seem to be valid for login here.

With all respect and not meaning to be confrontational, UD Mobile did not guide me through ANYTHING. Did it have to be a new, clean install of the app? I have long had the app installed for use with the ISY994. I plugged in the Eisy to power, opened the app and there was nothing guiding me. Did I have to scan the QR code on the card that came with the Eisy? I did not do that because I understood it was just to install the UD app, which I already had. Once I figured out on my own to go to settings and add device, I finally saw the option for adding Eisy. Tapping that opened the QR code scanner. I was able to enter my network info and that was it. No more feedback or direction.

I post this in case anyone else has trouble setting up the Eisy and then migrating from the ISY 994. I've been using ISY's since around 2008 (?). I'm not a programmer. The interface has always been a bit user-unfriendly, but I like the power it has and I really like the company, Universal Devices. That said, for a normal guy: Set up directions are terrible. I tried doing this wirelessly. I unplugged the ISY994 before starting. Setup card says to install UD Mobile (I already had that installed). It then simply says UD Mobile will walk you through the rest of the setup. It does not. Not even close in my experience. I'm sure I missed some of the things I did, because I didn't start writing everything down until I was at my wit's end. With no instruction as to where to start, I opened the camera on my phone and scanned the QR Code on the Eisy. It read it, and I selected it, but nothing happened. Turns out you have to go to settings in the UD phone app, and select "Add" Here you will select which Universal Devices device you are adding, in this case, Eisy. This is where the barcode scanner appears and says to scan the QR code on the bottom of the Eisy. This leads to connecting it to your home network. I don't think there was any confirmation this worked. Nothing happened after this guiding me as to what to do. I have a Portal license, but there was nothing regarding that. Eventually, I had to start the free portal trial to get on line, even though I have a portal license. I did not do this initially, because why would I? At the PC, the IoX doesn't find the Eisy. I had to "Add" and enter, "https://eisy.local:8443/desc" which I found in another thread on the forum. Admin Console Signing in seems to fail? Lower left corner shows flag with "system busy"? Turns out, doing "https://eisy.local:8443/desc" seems to be wrong - In the UD web Portal under ISY Information, I found the actual Admin Console URL. Copying and adding that URL into the Admin console "Add" worked. (Update: Actually later, "https://eisy.local:8443/desc" did work) ---Edit: Actually, getting the Admin URL from the web portal was wrong - it took me to the cloud version of the Admin Console that caused issues when later trying to open Polyglot V3 I think. I thought it would be good to try to make sure Eisy is updated before migrating. Under configuration I hit "upgrade packages". A warning notification box popped up, but it was blank. Eventually I hit the Okay box on the warning and another box popped up saying that it was upgrading, and not to reboot (the Eisy I have to assume? Not the PC?). Shortly after, the windows vanished. Started IoX again. Eisy doesn't show up. Cleared Java again. Went to UD website and did the My ISY. Hit the downloaded start.jnlp. Still didtn't find EISY. In IoX finder I hit Add and put in the Admin Console URL again (retrieved from the Portal). Only Cloud Admin is offered. Sign in again. Pop up saying "System is being upgraded!!! Although you can continue working, it's best to let the upgrade process complete first. Please do not reboot unless absolutely necessary" But there is no progress bar. How will I know when it's complete? The flag at the lower left corner of the window say "Ready" Under Configuration/Portals it is now showing Portal Integration Online and Registered. If I go to File/Refresh Device Status, I get two notification windows: "Warning - Your system is being upgraded!!!" and "No Subscription - A subscription to the ISY cannot be established. Please try again or restart the Admin Console" It's been almost an hour, I don't know if anything is happening or not. I waited a long time. Closed IoX and Admin Console windows. Ran IoX again. Didn't find Eisy again (I have "saved" it several times). Manually added the URL again. Saved it again. Only options are Admin Console (Cloud) and Polygot V3. Logged in. Pop up saying "System is being upgraded...". Another notification saying, "No Subscription - A subscription to the ISY cannot be established. Please try again or restart the Admin Console". I now tried resuming the directions from https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migration at "Migrating, number 5". I connected my Insteon PLM (not doing ZWave because ZMatter is out of stock). I enabled Insteon Support. After a minute, all IoX and Admin Console windows on PC disappeared. The blue light on the Eisy did not turn off and I couldn't connect. After several minutes, I unplugged and plugged in the Eisy. I still does not show in the IoX Finder. Manually adding didn't work. Trying to get the URL from the Portal didn't work - said Eisy was off line. After 15 minutes, I could manually add the Eisy in the IoX finder again. It populated with my Insteon devices. Had to manually change Clock in System Settings. I am not going to Restore the PLM because I don't want to have to mess with all the wireless devices. "8. Reconfigure any software utilizing to point to this Eisy / Polisy, restart the other software, if necessary." I don't know what this is referring too. Side note: There is an issue where notification balloons sit on top of each other and cannot be moved so you can see underneath. I have spent a frustrating 6 hours to get to this point. It was mostly achieved by poking at things and seeing what happens because very early on my install went off the rails of what the step by step process described (or failed to describe). I spent a lot of those hours searching the forums, but found little information regarding my issues. But one shouldn't have to go through all that. Now that I think I have Insteon working, I am trying to dip my toes into Polyglot V3. I can't get those pages to load - but that's in another post. I need a beer. Update 1: It's the next day. I have not been able to access Polyglot V3 from a PC. None of the possible passwords I try work. So I used the UD Portal to reboot Eisy. After an hour, Eisy was showing "Not Connected" in the UD Mobile app. Eisy DOES show as connected in my router's list of connected devices. I could cleared Java and used My ISY from the UD website to launch IoX Finder, it still does not find Eisy. I force closed UD Mobile. I rebooted Eisy again, by pressing power button 5 times (I'll note that the blue light never gave an indication anything was happening). I cleared Java on PC. I rebooted PC. I Ended Task on all processes related to Nord VPN on PC (as I have done through this whole failed process). Nothing. I now unplugged Eisy from power for a minute. Plugged back in. Received Notification in the UD Mobile app that Eisy is now online. ----Side note - When Eisy successfully reboots, by garage door connected to Insteon I/O goes nuts. It goes up 2', down a 1'. Up 3', down 3' and just keeps going up and down for several minutes. I can't stop it.---- Eisy now shows on UD Portal and UD App. Cleared Java. Went to UD website to download IoX Launcher. Oddly, it is found under Quick Links / Getting Started | ISY 994 ???. IoX finder still does not find Eisy. Manually Add and entered "https://eisy.local:8443/desc" This found the Eisy. Now my username and password is not working. OMFG. This is ridiculous. Another 4 hours gone.

From Admin Console - Node Servers/Launch Polyglot V3 opens in Chrome browser (114.0.5735.45 (Official Build) beta (64-bit)) to address my.isy.io.3000. This site can't be reached. How do I get past this?

@Michel Kohanim I just ordered the Eisy. The ZMatter is out of stock. Did they come in May 15 and sell out already? Or are you still expecting them soon?

ISY 994i/IR Pro, ZWave 500 board, Firmware UD994 v.5.3.4 I've been running ISY hubs since the dawn of the ISY99. I have experienced this issue for several years, just finally thought I'd ask about it. It's not an insurmountable problem, but is quite annoying. Regardless of whether it was designed to be left running, I don't think this error is the way UD intends it to work. I am aware the 994 is at end of life. I look forward to updating to the Eisy in the future, but not until my needs warrant it and there are Matter devices I want to incorporate, or some other need. Currently I run Insteon and a couple Zwave devices. Does anyone have any suggestions to stop this error?

If I leave the Admin Console running on my PC for any length of time, I come back to this error pop up: "Socket Open Failed java.netSocketException: No Buffer space available (Maximum connextions reached?): connect" I sometimes have to click to close the error window scores of times to get rid of it (there are many instances). Any advice?

Any resolution to this? My ISY Finder is not finding anything.

I think I fixed it. To close this issue: I had tried rebooting the ISY several times via the Admin Console. I then noticed I was not receiving the email I programmed the ISY to send when it reboots. So, I physically unplugged the ISY and the PLM. This seems to have returned things to normal. The "Linking" window is gone.

When installing a new Insteon module, the interface seemed to hang after it found the new device. I ended up closing and re-opening the Admin Console. I immediately received pop ups stating, "discovering nodes - retry". Everything was working earlier today before trying to link an Insteon ON/Off Module. I also see that under the Z-Wave tab there is an exclamation point and it says, "Z-Wave Dongle Not Responding". My z-wave devices consist of three z-wave locks and two z-wave AOC Repeaters. I've rebooted the ISY and computer. My antivirus/firewall is only Windows Defender and has never interfered before. There has been a window open for hours now that says "Linking". It slowly progresses to 100% and then starts over. I cannot control the ISY from the admin console or Agave. I'm on v5.0.16 See attached event log. Any suggestions? ISY-Events-Log.v5.0.16__Tue 2019.11.26 04.29.00 PM.txt

Okay, I'm not crazy! (well, I may still be crazy...) I don't have all those options on V4.7. I've been itching to move to 5.x, but haven't had the time to focus on it (my first 2.5 year old is pretty distracting ?). It sounds like v5 might be officially released soon. I may just try and go beta though. I like all those options! Thanks!

larryllix How did you set the switchlinc on level programmatically ? What specifically did you use for your Actions? If I use, "Your Devices" I only get the options to set Device On, Off, Turn on to a percentage etc., set backlight level, beeper volume. No options for setting local On Level or Ramp Rate. If I use Adjust Scene, my device doesn't show up. Only scenes or devices that are in scenes. So I put my single device in a Scene. I then see "On Level" and "Ramp Rate". But it only adjust those settings for the scene, not locally on the device. I should note, I'm using version 4.7.

This has been gone over before, but I can't get it to work. I'm trying to have the ISY change the local on level for my bathroom light switch to be 12% late at night and 90% during waking hours. I created a scene with only the master bath light in it (as a responder). I created two programs to change the on level in that scene (just the "Then" part for testing. I'm using the "Run then" command to execute the program). Here is what I have: Program 1 Then In Scene 'Master Bath / Mbath Test' Set 'Master Bath / Master Bath Light 16.C0.22.1' 12% (On Level) Program 2 Then In Scene 'Master Bath / Mbath Test' Set 'Master Bath / Master Bath Light 16.C0.22.1' 90% (On Level) Neither of these are changing the Local On Level (pressing the wall switch). What am I missing?

I'm thinking of just getting one or two Echo Dots for announcements only. I was a little confused briefly reading the wiki. To confirm: one ISY can send an announcement to multiple Echos, correct? Can you specify an Echo, or is the announcement broadcast to all? (I probably floated into the wrong topic category...)

I've been an Insteon / ISY user since the beginning, but I guess I've never tried to re-assign a device. Is there an easy way? I have a LampLinc Module that used to control accent lights in the kitchen. It is entwined in various scenes and programs. We recently moved to a new home and I would like to remove this module from all current associations and use it to control a living room lamp. Do I have to manually find all scenes and programs it belongs to and remove each association? And then factory reset the module to start it fresh? Is there a way to remove the module in the ISY 994i that would in turn remove it from all existing links, scenes and programs? Thanks.

Thanks guys. Even though a bubble briefly popped up in the Home app saying I was successfully connected, I'm not sure I really was linked. I did not have an option to un-link in the home app as Jimbo instructed (I've since got it working, so I now see what Jimbo is referring to). I'm guessing the problem is what MWareman suggested - I hadn't set my ISY as my Preferred ISY in the Portal settings. To further screw up, when trying to un-link, I deleted my ISY from the Portal and re-installed it - except I forgot I had to go to the Administrative Console and approve the Portal again. I kept trying to sign in via the Google Home app, which of course, did nothing. This is the sequence that must be followed: Buy Portal and follow steps to set up Add ISY in Portal Go to "My Profile" in Portal and set ISY to be your Preferred ISY Open the Administrative Console, go to Configuration Tab, then Portal Tab and grant the Portal access Return to the Portal Choose "Select Tool" Choose "Amazon Echo / Google Home" Add your Devices Open Google Home App In the Menu, choose Home Control, then Universal Devices. Sign in with Portal credentials The devices you added in Step 8 should show up

I removed the ISY from the Portal website. Do you add spokens in the Portal by going to Select Tool / Connectivity / Amazon Echo Google Home? I can't add anything here until I connect to the Portal through the Home app. I know this probably isn't difficult. Can someone who's done it do a step by step? Thanks again.

I added spoken's (I think - I did it at the ISY Portal) after I connected the Home app to the Universal Devices Portal sign in option in the app on the phone. I'm feeling really dumb here - How do I unlink the two? I don't see an option in the Home app. Thanks

Nope. Still isn't working.

To answer my own question - you have to go to the ISY Portal on a PC, hit the Select Tool button, choose Connectivity and select Amazon Echo/Google Home. You can configure devices there.