ryanmccluretx

What firmware are you running?

What firmware are you on?

So is yours online with ISY portal and working with Alexa? And if so you believe this is because you didn't restart yours? Mine was working before this morning. But I did restart it this morning.

I guess all of this happened after the Start at 9:10am. I don't remember power cycling the isy so i'm not sure why it restarted. I DID recently integrate my RTI system with the Home Butler skill so I could control my security system and audio video components with alexa commands via RTI. But last night the RTI commands AND the ISY commands were working. This morning at 9:02am I did push new settings to RTI and there's a chance I may have ran a 'discover devices' on alexa somewhere around that time.... Is it really possible that a different Alexa Skill took my whole ISY offline? I could maybe see some conflicts within the Alexa app but the fact that I can't access via the portal is odd. The only devices that could maybe be conflicting are that the ISY has a scene with Alexa called 'Downstairs' which controls all the lights on that floor. I recently setup a 'switch' with the RTI Home Butler skill called Downstairs TV, Downstairs Theater Speakers, Downstairs Volume. Could that be what's causing all this? I would have expected other errors if so... Just trying to think of everything here and get y'all as much info as I can!

Hi folks, looks like it's my turn to report this issue. Running 5.0.16C things were going great for quite some time. This morning I couldn't control any lights with alexa. I have over 100 lights/scenes that were working great with Alexa I REALLY don't want to have to set all those up again. my.isy.io shows my "ISY is not online". My admin console works fine, and my elk security system can control lights over the LAN and my isy can control ELK. I checked my security settings are TLS 1.2, set to ALL with Verify unchecked. I reinstalled 5.0.16C and still no luck. I am set to static IP but DNS is 8.8.4.4 Any suggestions before I totally unlink it from portal and try to re link (assuming then I'd have to delete all devices form alexa and re add........) ?? Thank you for your support! ISY Error Log.v5.0.16C__Sun 2020.04.12 10.55.26 AM.txt ISY Error Log.v5.0.16C__Sun 2020.04.12 11.37.44 AM_AFTER_RESTORE_ISY.txt ISY Error Log.v5.0.16C__Sun 2020.04.12 12.15.25 PM_AFTER_RESTORE_AFTER_FIRMWARE_REINSTALL.txt