oneklakes

@Goose66 Understood. Thanks for all of your hard work to develop this NS and supporting it!

@Goose66 I restarted it again and it's working now. I did restart it after I installed the update. I was getting the 403 error last week. Thanks for reviewing my log file.

@Goose66 Just sent it.

@Goose66 I installed the update but am still unable to connect. The log file seems to indicate some kind of connection error. Let me know if you want me to send it to you. Thanks!

@bpwwer @Goose66 Just a short note to say that everything is working fine at this point. Thanks to both of you for reviewing the log files to resolve this issue and for your patience while I was out.

@Goose66Just sent it.

@bpwwer @Goose66, I deleted all of my credentials, did a save and restarted the NS. I then, re-entered everything over again. I still get same error messages described above and the NS is not responding in the Polisy AC. Unfortunately, I'm leaving for Asia later today so won't be able to do further troubleshooting until I return towards the end of the month. I will check back at that time. I appreciate all of your assistance to date! Thanks.

@bpwwerSorry for the misunderstanding. UDI Portal shows MyQ NS as current.

@bpwwerI logged into the PG3 but am not seeing that option. @bpwwerJust sent you the log file.

@Goose66 I used the same credentials as before. They still show up correctly in the proper fields so I didn't think they needed to be revised.

I previously installed the trial license which expired yesterday. Then I purchased the annual license and installed it. However, the NS is not working and is showing the following messages: "Could not login to the MyQ service with the specified credentials. Please check the 'username' and 'password' parameter values in the Custom Configuration Parameters." (I didn't change anything from when it was working before.) "The subscription for this node server has expired" (PG3 shows the annual subscription with an expiration date of xx/xx/2024.) "A device command was attempted with no MyQ connection established. Wait for the MyQ Service to be connected before attempting device commands." (Not sure what this means although I suspect it is related to the erroneous expiration status.) I restarted both the NS and PG3 but still get the these errors. Anyone experience this problem and can point me towards a solution? Running PG3 v3.1.17 & MyQ NS v3.1.21. Thanks!

@JaviWorking for me now! Thanks for the quick response!

@Javi just sent it

@Javi I’m getting the same error on iOS. Let me know if you want me to send you a PM with the same info.

@bpwwerI do have programs which include several of the PG2 node servers so will proceed with the re-install option. Regarding your initial question, I was under the impression that the preferred approach was to delete the node servers in PG2 before installing the PG3 versions in IoP so there wouldn't be any conflicts? However, if I can just install the PG3 versions and leave the PG2 versions running that will make things easier. Thanks!