jweek

All taken care of and working! The customer service of UD is simply amazing! Thanks, John

Pacific time, around 9pm - i guess i'll wait till monday. thanks, John

How long do they take? I send in a request yesterday and have not heard back yet. Additionally I upgraded to ISY994 from ISY99i - what should I do with the old unit? thanks, john

Mine says verision 2.1 on the sticker, 0.91 in the ISY web interface

Michel, that did the trick, everything is working well. thanks, John

Michel - I just purchased a T1800 with 2441v. The sticker on the back indicates it's a 2.1 version, however, it shows up as v.00 and I don't have the 4 nodes under the thermostat in the left pane. I am able to control the fan/temp etc. please advise, John

Michel / Wes this fixed my upgrade issue, thanks!

Same result here.

That did the trick, thanks much!

I have a new 2420m and can't get it to link to my isy-99i running 2.7.10. the error is: -200000 Failed writing the high water mark n/a -200000 Note not added - failed removing link. here is the output from the log: Wed 02/10/2010 05:54:27 PM : ---- Initializing the linked devices ---- Wed 02/10/2010 05:54:27 PM : ---- All Linked Devices are now initialized ---- Wed 02/10/2010 05:54:27 PM : ---- Add remaining devices ---- Wed 02/10/2010 05:54:27 PM : [ 13 F1 F9 1] Removing all links Wed 02/10/2010 05:54:27 PM : [13 F1 F9 1] Querying engine version Wed 02/10/2010 05:54:27 PM : [iNST-ACK ] 02 62 13.F1.F9 0F 0D 00 06 (00) Wed 02/10/2010 05:54:28 PM : [iNST-SRX ] 02 50 13.F1.F9 12.9F.04 27 0D 01 (01) Wed 02/10/2010 05:54:28 PM : [standard-Direct Ack][13.F1.F9-->ISY/PLM Group=0] Max Hops=3, Hops Left=1 Wed 02/10/2010 05:54:28 PM : [13 F1 F9 1] Retrieved engine version is i2 Wed 02/10/2010 05:54:28 PM : [13 F1 F9 1] Calibrating engine version ensuring support for i2 Wed 02/10/2010 05:54:28 PM : [iNST-ACK ] 02 62 13.F1.F9 1F 2F 00 00 00 0F FF 01 00 00 00 00 00 00 00 00 00 06 (00) Wed 02/10/2010 05:54:28 PM : [iNST-SRX ] 02 50 13.F1.F9 12.9F.04 27 2F 00 (00) Wed 02/10/2010 05:54:28 PM : [standard-Direct Ack][13.F1.F9-->ISY/PLM Group=0] Max Hops=3, Hops Left=1 Wed 02/10/2010 05:54:29 PM : [iNST-ERX ] 02 51 13 F1 F9 12 9F 04 11 2F 00 00 01 0F FF 01 00 00 00 00 00 00 00 00 00 Wed 02/10/2010 05:54:29 PM : [Extended-Direct][13.F1.F9-->ISY/PLM Group=0] Max Hops=1, Hops Left=0 Wed 02/10/2010 05:54:29 PM : [] Using engine version i2 Wed 02/10/2010 05:54:29 PM : [iNST-ACK ] 02 62 13.F1.F9 1F 2F 02 00 00 0F FF 01 00 00 00 00 00 00 00 00 00 06 (02) Wed 02/10/2010 05:54:29 PM : [iNST-SRX ] 02 50 13.F1.F9 12.9F.04 27 2F 02 (02) Wed 02/10/2010 05:54:29 PM : [standard-Direct Ack][13.F1.F9-->ISY/PLM Group=0] Max Hops=3, Hops Left=1 Wed 02/10/2010 05:54:30 PM : [iNST-ERX ] 02 51 13 F1 F9 12 9F 04 11 2F 02 00 01 0F FF 01 00 00 00 00 00 00 00 00 00 Wed 02/10/2010 05:54:30 PM : [Extended-Direct][13.F1.F9-->ISY/PLM Group=0] Max Hops=1, Hops Left=0 Wed 02/10/2010 05:54:30 PM : [ 13 F1 F9 1] ** Not added ** Remove Device Links failed Wed 02/10/2010 05:54:30 PM : ---- All Remaining Device Added ---- any ideas? Thanks, John