I'm an engineer, I just noticed that all of my Insteon devices are no longer functioning thru Alexa today, the hub had a red light last night, but I've seen that before. I usually just power cycle it and it's back...OH NO, CRAP!. The whole of Insteon seemed to be dying for quite some time, the customer service number is "busy", or I get an error message when calling it. Total BS. I'm tired of dealing with the dang hub anyway, I've had to replace it twice after it smoked. I'm moving to TP-Link Kasa switches for everything, cheaper than actually buying a new hub. The hub was an irritation anyway and I will eliminate something else I have to deal with. This does require me replacing all the Insteon switches, but hey, they are not going to work automated anymore anyway, manually yes. I'm not telling anyone to buy the TP-Link switches that's just the route I'm going, the hub was an irritation, quirky and smelled of something getting too hot all the time, further, the idea of maintaining a server to manage these smart home things might have sounded like a good idea years ago, but it does not make sense now, Wifi is the way to go, build the smarts in apps.