raymondjiii

I added all of that extra information due to past being asked, or being told, that ... I likely don't have the vpn setup correctly, etc. Test Remote Connection works fine on both. Both have no Local Connection Settings. Somewhere in the code base causes the popup window: Title: Example Text: Example Message (OK Button) I'm sure that was not put there on purpose.

both devices are active and have active licenses on the ISY Portal. I mentioned that each house has unique SSID's but both EISYs are ethernet connected. ISY Portal shows that both models are: 5226 eisy (although I know they are different somehow)

Two houses, 2 different model EISY's. The houses are connected by a site-to-site VPN. The LAN is different on each house. The SSID's are different on each house. House1 I can control devices but UD Mobile does not show status House2 works fine with UD Mobile For House1, when I go to Settings, Portal Authorizations, I get a "Current Account:" shows my email address and below that I get a "No Requested Services" with a UD Mobile icon. On House2, when I go to Settings, Portal Authorizations, I get a list of 2 entries for the ONE EISY at House1 (one is eisy.localhost:8080 and the other is the IP address of the same EISY.) I realize that "finding" the EISY may go over the VPN. So House2 shows House1's EISY, House1, shows an error of some type. BUT - House2 shows correct status for devices, House1 does not. While on House2 and it shows the 2 entries for the EISY's at House1, "Select Controller" - if I pick either I get a popup window that says: Example Example Message (OK Button) I have tried to sync both devices with wifi turned off. No change. Latest firmware is updated 6.1.1 on House2 and 6.1.2 on House1 House2 has one of the newer models (bought it about a 9 months ago). House1 has an older EISY bought it a few years ago. On both devices Settings --> Accounts lists the correct account. I would just like to get House1 to show current status of devices.

The only thing I did was from IOX to "restore device" on a slave switch for a 3-way circuit. The Off from the master was not showing off on the slave. This 3 way circuit was installed over 7 years ago, I cannot believe that I never noticed this before. But the "restore device" actually fixed that. That was it. But then it was insane. I tried so many things but eventually a hard reset on the PLM and yet another reboot on eisy. From there I could see the PLM from IOX and UD Mobile was showing the status of all items. Relatively new USB PLM too. The only thing that's odd and that I get on any computer running IOX is that if I do: Tools --> Diagnostics --> PLM Info/Status - this runs a little window like the "linking" window that runs from 1% to 100% and just continues forever. I don't know what it's doing if anything. I cannot remember looking at the PLM Info/Status for many years so no idea when this started but curious if anyone else has seen this on IOX? I woke up and saw that none of the programs ran over night. On UD Mobile, I clicked the "Insteon" option on UD-Mobile - (Settings Insteon) but I was afraid that was going to reset everything and although I had a backup I didn't want to go down the path if possible.

"/ Not Connected" IoX works - but I cannot control anything UD Mobile cannot get the status of any device Tried unplugging both eisy and plm, plug plm back in and then restart eisy - no change.

I looked at your Home Automation Roadmap. If you ever get your Yamaha receiver integrated that would be awesome. I tried that device that has the IR emitters - not sure if that was Smarthome or Insteon or what. But I could not get that working with my old ISY. I have successfully used the ChannelPlus units that plug into an electrical box and send the IR signals all over (to the receivers in the house). That was nice when I had cable TV. But I do wish I could get this "other device" (can't remember the name) - to work to change volume, radio station (yes I still listen to FM, about a year ago setup a nice HD FM antenna) and a Sony XDR-FM1 - I mean that device stands by itself. How the hell that thing can pull in signals from "way out" and separate the signal from the noise. I have 3 other units that I want to try to do the mods on. The guy who used to do them "xdrguy" is semi-retired now but I'm on his "wait" list. There's a lot of messing around on that little tuner board and the solder joints like to come off the board which makes it real fun. There's a good chance I'll mess something up on at least one of these units but learn by doing.

I'm trying to understand this remote Wifi device. If it's in your house and you have no Internet "network" then how is this device connecting to? I don't care if the device connects back to "its cloud" somewhere (like Feit brand cameras do and you access the cameras at the cloud address) - if it's like that - how does "the cloud" signal make it back into your house where there is no network at all. If it's not running on a cell network I fail to see how this device is going to connect back to its app. Or rather, how "the app" is going to connect it "it". The Feit camera might be connected to "the cloud" and you access it via it's cloud IP address - but the network stream is still going from your house network to said cloud. No home network - nothing is phoning home back to the clould

I am going to have the EISY just handle the modem restart. I'm going to let the build in router reboot schedule do it's thing. No way to prove it but I'd bet $5000 that my problem was the modem and weather played a part. Yep, I know the feeling - that's exactly what I was doing....waiting for Sunday to roll around.

I've done some speed-tests in the past using a cable splitter (with and without the splitter). Cablevision basically tells you to take the -3.5db (or even the -7db) output from your splitter and not to direct connect the service to the modem. I've had that in the past but in this case I'm not using a splitter yet. It would be nice if these cable service provider modems could allow the end user to look at things. I thought that was part of the whole docsys 3.1 thing. With the fiber modem they purposely disable the "advanced settings" on the portal. I have no idea even what those settings are because you cannot even see them.

Right, but my problem was that the network is shot so I don't think this will help when the network goes south. But something like a positive ACK failing to come back to the EISY could indicate the network is not in a good state and trigger the Insteon On/Off module - even stagger the modem and router. Can this even be done though on an EISY - make a simple network connection? My EISY program experience is limited.

I'm wondering if an EISY would boot - if it cannot DHCP it's IP address - hopefully it skips that step but I wonder what else is dependent internally on such a connection. Come to think of it...I think there have been cases when the service went out and I had to restart my EISY. The only reason I know is because of UD Mobile.

I do not agree with your assessment of having a reboot schedule implies "bad code" - at all. An operating system has memory fragmentation, caching issues. In addition, having a "scheduled reboot" allows for the OS to cleanup. A "scheduled reboot" is not the same as pulling the plug out of the wall. The cable company WILL NEVER have someone come out and do all of these things that you are claiming. I do not have 10+ hours in a row to fight with multiple people as I get thrown around to different people that really have no clue. I'm glad that at least someone has a good cable provider. But what WiFi / LAN is this remote device using? If it's in my house it's using the only Wifi and LAN that are there. I'm not following how a separate wifi device will accomplish the same as your description of ISY with Insteon which is basically what I'm going to do.

I don't know what service provider you use. I can't even get a simple answer to a question about my bill. Even if they had such info they would never get it. The only is if one of their techs is in your house but even then some of them are first day on the job.

I would love to see a sample of that program that test if things are responding. What Wifi device are you referring to exactly? I'm not following, if your home network is shot how can you communicate with this wifi device?

I should add that when I arrived at house#2 I just restarted everything at house#2. Router lights were all good at least. I could have messed around and did some diagnosis but I wasn't there with a computer. Restarting both modem and router(s) UD Mobile was back online with that house's EISY.