Andy P

OK, started the whole migration over again using the same backup as before and this time it worked. 1. On the EISY admin console, did File - Restore ISY 2. After the reboot of the EISY, checked the links tables and they still show the old PLM (of course) 3. Did a File - Restore Modem (PLM) That is pretty much the same thing I did the first time. But this time, it worked and now there are many more links in the PLM and the EISY is being notified on all device changes. I guess the technical explanation is that all the controller links were in place after the migration but none of the responder links - or the other way around - not an expert on that, obviously! Don't have a clue why the first migration failed, but happy that it worked the second time. I guess my only advice out of this is don't spend hours trying to troubleshoot a migration which is partially working and just start over again. Thanks to everyone for your support and suggestions! Andy

ok, based on ideas above, I deleted one of the devices and added it back and that device does trigger the EISY correctly. It seems that all of the A2 links were written to the devices during the migration but none of the E2 links were to any device. And apparently the EISY doesn't expect them to be there so doing restore to the device or the plm doesn't put them back. I guess the next step is to trying doing a restore from backup again and see what happens.

Yes, i have done restore PLM several times and I have done restore devices several times. I can hear the PLM beep and then each device beep as it goes through the process. Here is a snip of the PLM (1e.4d.5b 2413U) table and then the first device in that table 50.88.d4 which is a dimmer in the main hallway. Waiting for response to the ticket, thanks for your ideas.

Thanks all, I have opened a ticket. I did examine the links table in the PLM as well as in the individual devices and also did a compare operation. All the links are there and the compare came back equal. It is quite a mystery! The good news is that the scheduled automation for turning lights on and off is working. The bad news is that none of the programs that are triggered by devices work. Will post back soon!

Hi, there are no events coming into the Event Viewer when I activate switches with it set to level 3. There is plenty of activity there when I do changes or query a device and it all looks ok. Here is a device on from the console followed by a query from the console. Sun 03/12/2023 10:58:53 PM : [INST-TX-I1 ] 02 62 53 EA 42 0F 11 80 Sun 03/12/2023 10:58:53 PM : [INST-ACK ] 02 62 53.EA.42 0F 11 80 06 LTONRR (80) Sun 03/12/2023 10:58:53 PM : [INST-SRX ] 02 50 53.EA.42 1E.4D.5B 2B 11 80 LTONRR (80) Sun 03/12/2023 10:58:53 PM : [Std-Direct Ack] 53.EA.42-->ISY/PLM Group=0, Max Hops=3, Hops Left=2 Sun 03/12/2023 10:58:57 PM : [INST-TX-I1 ] 02 62 53 EA 42 0F 19 00 Sun 03/12/2023 10:58:57 PM : [INST-ACK ] 02 62 53.EA.42 0F 19 00 06 LTSREQ (LIGHT) Sun 03/12/2023 10:58:57 PM : [INST-SRX ] 02 50 53.EA.42 1E.4D.5B 2B 0F 80 PING (80) Sun 03/12/2023 10:58:57 PM : [Std-Direct Ack] 53.EA.42-->ISY/PLM Group=0, Max Hops=3, Hops Left=2 There are no entries when I physically move the switch. I am going to open a ticket - thanks!

Hi - yes, I am on 5.5.9 - upgraded it before the migration I am using Win - and I have cleared the cache, but it doesn't really matter because the trigger doesn't happen regardless of whether the admin console is alive, or using the portal or no UI. The EISY is simply not getting any triggers from remotes, motion detectors or manual actuation of any switch, dimmer or scene controller even though it works completely in the other direction or when doing a query. All the automation of lights turning on and off are working fine. I have done a full power cycle, i have tried plugging into different outlets in the house. I always wait after plugging in the plm before the EISY. And the very strange thing is that the EISY can read status from devices, but does not see any unsolicited inputs. I also tried different USB cables. Any other ideas? Thanks, Andy

Have spent the whole day trying to figure out this problem and hoping someone can help! I have successfully migrated from an ISY994 to the EISY using a backup. I changed PLMs from a serial to USB and did a restore to the PLM. So after a couple redo's, I got everything working EXCEPT I am not getting any notifications back into the EISY. What I mean is that I can turn the switch on from the admin console, turn it off from the admin console, etc. But if I turn the switch on physically, the admin console does not reflect the change unless I go into the device in the admin console and do a QUERY in which case, it gets the right dimming level. Also, the query all status when rebooting gets the correct current status of all devices. That seems to indicate everything is talking and the links are all there - which I also see in the link tables. I tried two different serial PLMs and got the same result. I have nothing else plugged into the outlet and since I get responses when I do a query, I don't think there is a problem there. So what am I missing that the ADMIN console doesn't see any changes and also none of the programs that I have linked to the devices will trigger. Can't find anything meaningful in the error log either. Thanks, Andy