bmercier

Thanks for reporting this.
Please try again. I just forgot to push a commit.

First, please go to the Plugin store and click on "Refresh Store".
Then, you can try to restart the plugin. If it has been reinstalled in an attempt to fix it, it should be reinstalled again as the installed edition will be "Free", instead of "Standard" as it should.

Version 1.2 has no functional changes.
The main difference is that it is now using the UDI python interface's OAuth class.
If after updating there are oAuth errors, then a re-authorize should fix it.

Should be fixed now.

Have you tried to update your firmware?
In the admin console, click on upgrade packages.

It is indeed down:
https://status.ring.com/

Alexa routines should work well now for everyone.

Please wait a few more minutes. Although the maintenance is completed, not all units have reconnected to the portal. 
We currently have about 75% of the units reconnected.
I should have added that information in the notice.

My apologies, there was a bug, and it is now fixed. You should be able to by a license now.
You don't have to wait to the end of the trial. If you buy now, it will be added to the end of the existing license.

Should be working for everyone now.

This is now fixed. 
This is definitely a popup that had no functional impacts.

There was a problem with the Airthings-C licenses. This is now fixed.

No, polisy renewal price remains the same as eisy.

Notifications had some problems during the outage. The database was sometimes too slow, and this impacted subscriptions.
Do you still have problems with notifications?

The problem should be resolved now.

Please check if you still have the problem. I have reports from another user that it started working today. You may have to recreate the routine.
If not, please open a ticket and let us know:
The uuid The type of ISY "device" you are using. Is it an ISY state Variable? Insteon IOLinc? Something else? The device address What time you did the test and in what time zone (Or better, the UTC time you did the test)  

Hi Paul, 
This would require major changes. 
We are currently working on a new eisy/PG4. New features to PG3 will be limited to bug fixing and small enhancements.
For remote access to PG3, you can use UD Mobile. Click on Admin | Plugins.
 

Ed,
Could you try to unlink and relink the skill? This is likely to solve the problem.

This should be resolved now (as of 11PM Pacific time yesterday). This was caused by a misconfigured load-balancer.

Hi Geddy,
This was not a portal issue. The infrastructure was up all the time, and over 6000 units never lost their connection. There has been no changes on portal, no reboot, no lack of resources, nothing. Some units just disconnected and reconnected later.
Something happened on the internet between some customers and the portal infrastructure.

Most if not all systems are now back online.
This seems to have been caused by a regional internet outage somewhere. Some customers reported the error log, which allowed to determine it was indeed a connectivity issue.
On the portal side, no servers have been restarted, and no issues could be seen other than systems having disconnected and reconnected.
In addition, looking at the numbers, over 6,000 units stayed online. 

Login to portal using the same portal credentials. Click on My Profile (top-right), and change the preferred ISY to your eisy.

Are you perhaps running a VPN?
Can you check if you can login directly to Ring?

Hi Jim,
Found the problem. This is not specific to Ring. There will be a fix in PG3x 3.2.2. Look for a release later today.
Thanks for reporting this.
Benoit

One of the server lost it's connection to the database and was restarted.