n_sievers

Just did this and resolved my issue as well, thank you for posting!

Just checked and mine just reconnected a few minutes ago too.

Unfortunately mine still remains disconnected.

Thank you, I appreciate the quick response and will continue to wait.

I have received the notice that the portal maintenance was completed but unfortunately my system's connectivity has not resumed. When logging into the portal, it is still showing as disconnected with no remote access to UD Mobile and Alexa connectivity. I am running a Polisy Pro on v5.8.4.

I just got home from a trip and found my routines that announce sensor change of state are no longer working. I can’t be sure when they stopped for sure but was sometime between last Wednesday and today. I have tried disabling and rebuilding with no success. I am running Polisy Pro on v 5.8.4

I am on a Polisy Pro running v5.8.4

Just got home from a trip and found my routines are no longer working to announce state of change on a contact sensor. I have tried disable/re-enable and rebuild the routine but nothing was successful.

I just completed the UD Mobile update and all of my lock/deadbolt devices using the default icon that was previously a lock keypad, have now changed to lightbulbs.

Michel got back to me very quickly and just had to complete the upgrade to PG3x and now all is back up and running.

I just tried upgrading from 5.8.3 to 5.8.4 and all seemed to go well with getting 4 finalization beeps. I cleared Java and downloaded new launcher. I went to connect to admin console and was indicating still on 5.8.3 so I initiated a reboot and have now lost connectivity. I never got the 4 beeps and when opening the launcher, my local address is no longer showing and only the "polisy.local" address shows up with a UUID of all "0" except for the final digit which is "1" but is showing it is on 5.8.4. I have tried power cycling the Polisy and the same issue occurs. When I try going to the portal address in the launcher and log in, all devices are showing no status or functionality. My whole system is now down and I have submitted a ticket so am just awaiting a response.

I am so sorry for the confusion, I had meant that Amazon went silent on me and all communicated frustration was directed only towards Amazon. They continue to be so incredibly frustrating and unhelpful in every sense of their customer service! I have absolutely no disparaging words for UD and greatly appreciate all the work you do and help that has been given over the years! I am currently running 5.8.3, have deleted and recreated the routine again but is still not working; I will submit a ticket.

Unfortunately they have gone silent on me again without any resolution. I am currently traveling so will have to follow up again next week. They have not been any help thus far so unfortunately I will likely give up if one more attempt goes unresolved.

Mine still are not working. The open/close sensor status updates correctly in UD mobile, AC and the Alexa app itself but will not trigger the corresponding voice announcement. I have tried taking this up with Amazon directly for investigation on their side but they keep telling me it is being escalated to their development team but never get a follow-up response and have to start over from scratch every time; this has occurred 3 times already. I have just deleted and recreated the routine again hoping it would by some chance resolved but no success. I have Polisy Pro running 5.8.3

Here for a friend with the exact same issue occurring with his 994i Pro IR. When click on sync everything appears to sync properly and get successful sync confirmation. Test of remote connection also comes up as successful. Isy is properly connected and access is available through portal and AC. He is not currently at the site so cannot test the local connection with UD mobile to confirm if that works or not.